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What is Emotional Intelligence?

Kit edited this page Jun 11, 2019 · 3 revisions

What is EI to you?

  • Mindfulness of one's own emotions
  • Empathy towards the emotions of others
    • And the affect we have on them
  • Creating a boundary between raw emotions and actions
    • Providing space to reflect on your emotional state
    • Accepting your emotional state as valid
    • Emotions are not a problem to be dealt with
    • Acting on one's emotions in a controlled manner
    • There's value in setting boundaries

How is EI implemented in your company?

  • Over-reliance on interpersonal relationships over formalised systems
    • Allows for effective communication with low overhead (good for small companies)
    • Locks out those without the right friends in the company
    • You can't replace human connections with systems but they must work in collaboration

How can we create a strong EI culture?

  • Hire for empathy
    • Pair programming interviews
  • Stress-less interviews
  • EI is founded in physiological safety
  • A means for deescalating emotional tension during meetings
  • Mental health first aiders
  • Start from the top
    • Leaders being open about mental health encourages others to feel safe requesting help
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