For SoftSync customers — you need a SoftSync account to use it.
Work with your SoftSync CRM from any AI assistant: look up companies and people, keep records up to date, check your calendar, book meetings, write notes after a call, set reminders, write and send email templates, manage forms and run your automations.
This is the public home of SoftSync's agent skills and sample code. It has three parts:
- The SoftSync connection (an MCP server at
https://api.softsync.ai/mcp/softsync). It gives the assistant the tools to read and change your SoftSync data. - Skills (
skills/). Short guides that teach the assistant which tool to use, in what order, and when to ask you first. - Examples (
examples/). Copy-paste sample code for putting your forms, booking page, help centre, web agent and blog on your own website.
The connection and skills follow open standards (Agent Skills and Agent Plugins), so the skills work in every assistant below.
| Assistant | How |
|---|---|
| Claude Code | /plugin marketplace add Softsync-Lab/softsync-skills-hub, then /plugin install softsync@softsync |
| Codex (OpenAI) | codex plugin marketplace add Softsync-Lab/softsync-skills-hub, then install SoftSync from /plugins |
| Gemini CLI | gemini extensions install https://github.com/Softsync-Lab/softsync-skills-hub |
| Cursor | Install SoftSync from the Cursor Marketplace |
| Grok Bot | Install the Claude Code plugin as above. Grok Bot picks up Claude Code plugins, skills and connections on its own |
| Other agents (Copilot, Windsurf, Cline, OpenCode…) | npx skills add Softsync-Lab/softsync-skills-hub, then add the SoftSync connection in the agent's MCP settings |
| ChatGPT | Install SoftSync from the ChatGPT plugin directory |
| Claude.ai | Add a custom connector with the SoftSync connection address. For the skills, run scripts/package-skills.sh and upload the files from dist/ under the assistant's skills settings |
The first time the assistant uses SoftSync, you are sent to SoftSync to sign in and choose a workspace. No API key is needed and nothing secret is stored here. The assistant can only see and change what your SoftSync account can see and change.
| Area | Read | Change |
|---|---|---|
| Companies, contacts, deals, tasks and custom objects | Search, open, history, related records, counts and charts | Create, update, bulk update, merge duplicates, move to the Bin and restore |
| Emails, notes and saved meeting summaries | Search by content or by date and person | Write, edit, share and delete your own notes |
| Calendar | Events from connected Google and Outlook calendars, by date or by company or person | — |
| Booking pages | Meeting types, free times, booked meetings | Book a meeting for a guest, move it, cancel it |
| Forms | Forms and their public links | Create, open or close, change and delete forms |
| Mailboxes, templates, send progress | Write, change and delete templates; send one to one or many records; cancel a send | |
| Reminders | Your reminders | Create, change and cancel |
| Groups and views | Groups, people, views | Create and share groups, manage people and views |
| Workspace structure | Tables and fields | Add or change tables |
| Automations | Manual and published workflows | Run them and check the result |
| Company and person lookup | Public registers and data providers | Save found facts to your records |
The assistant asks before anything that cannot be taken back: sent email cannot be recalled, merging records cannot be undone, and booking or cancelling a meeting notifies real people.
After connecting, ask:
Find the company Acme in SoftSync, summarise our last three emails with them, and remind me to follow up next Tuesday at 9.
The assistant should look the company up, read the emails, show you a short summary, and ask before creating the reminder.
| Skill | Use it for |
|---|---|
softsync-records |
Finding, creating, updating, merging and deleting records, and charts |
softsync-messages |
Reading emails, notes and saved meeting summaries |
softsync-notes |
Writing notes on records |
softsync-email |
Writing and sending email templates |
softsync-forms |
Public forms and their links |
softsync-meetings |
Calendar events and booking pages |
softsync-reminders |
Reminders |
softsync-groups-and-views |
Groups, sharing and views |
softsync-tables |
Workspace structure |
softsync-workflows |
Running automations |
softsync-enrichment |
Looking up companies and people |
softsync-records, softsync-messages and softsync-email also carry detailed guides in their references/ folder (how to filter, avoid duplicates, find everything said with a company, write templates). The assistant opens them only when a task needs them.
The skills are generated from the same guidance SoftSync's own in-app assistant and MCP server use, so all three always teach the same, current way of working. Please don't edit them here — changes are overwritten on the next release.
The examples/ folder shows how to put a form, a booking page, your help centre and the web agent on your own website (one line of code, a frame, a link, a pop-up…), and how to run a blog from the CMS and an FAQ from your knowledge base so that search engines and AI assistants can read them.
The skills above are for AI assistants. If you are writing code instead, the public API reference has a
scenario guide for each area, each with copy-paste calls and what comes back: records, groups and views,
notes, messages, email (send, campaigns and tracking timestamps), files, documents, signing, meetings,
calendar, reminders and timers, forms, portals, lead search, enrichment, workflows (including starting a
workflow from an outside system) and syncing your own system into the workspace. Open the API docs of
your workspace at /openapi/docs. There are no outbound webhooks; the workflows guide shows how to have
a workflow call your system instead.
| File | Read by |
|---|---|
skills/*/SKILL.md |
Every assistant that supports Agent Skills |
skills/*/references/*.md |
Detailed guides a skill opens when it needs them |
plugin.json, mcp.json |
Agent Plugins clients, including Codex and ChatGPT |
.claude-plugin/ |
Claude Code and Grok Bot |
.agents/plugins/marketplace.json |
Codex marketplace |
gemini-extension.json, GEMINI.md |
Gemini CLI |
.cursor-plugin/plugin.json |
Cursor |
Clone this repository to try the skills without installing them:
- Claude Code:
claude --plugin-dir ., then run/mcpand checksoftsyncis listed. - Cursor: copy this folder to
~/.cursor/plugins/local/softsyncand reload Cursor. - Gemini CLI:
gemini extensions link .
Then run the task from Try it against a test workspace. Also disconnect once and check that the assistant says it could not reach SoftSync instead of pretending it worked.
Questions or problems: softsync.ai.