When fetching tickets by the 8-char secret, don't restrict the search to new tickets only. Note that this is a back-compat fix only, since tickets and replies are now paired by numeric ids. Fixes #241.
|Failed to load latest commit information.|
|classes||Change the default From name to the blog name.|
|css||Let agents know when their e-mail delivery failed.|
|js||Let agents know when their e-mail delivery failed.|
|.gitignore||Added dependencies for grunt and grunt-uglifier|
|Gruntfile.js||Renamed changed file in grunt as file is renamed|
|package.json||Added cssmin dependency to package.json|
|readme.txt||Add kovshenin to contributor list.|
|supportflow-user-widget.php||Corrected coding standards|
|supportflow.php||Don't create duplicate tickets when replying to non-new tickets.|
=== SupportFlow === Contributors: VarunAgw, danielbachhuber, Viper007Bond, andrewspittle, iandunn, kovshenin Tags: Ticket, support, admin, customer, customer support, help desk, helpdesk, IT, support, ticket Requires at least: 3.5 Tested up to: 4.2 Stable tag: 0.4 License: GPLv2 or later License URI: http://www.gnu.org/licenses/gpl-2.0.html SupportFlow is a web based help desk software. It allows teams to manage support tickets using a web interface. == Description == SupportFlow is a web based help desk software. SupportFlow is a web based help desk software. It allows teams to manage support tickets using a web interface. ###A few of its features are: + Allow agents to create/reply tickets using web interface. + Customers can create ticket by sending an E-Mail or filling a web based form. + Agents can opt to get E-Mail notifications of replies of tickets. + Administrator can limit agents access to particular tags. + Administrators can see daily/weekly/monthly ticket statistics. + Agents can view tickets assigned to them in admin dashboard. + Agents can insert predefined replies to the tickets. + Agents can add their signature to tickets using one-click. + Agents can forward whole conversation to anyone using its E-Mail ID. To contribute to SupportFlow visit [github] (http://github.com/SupportFlow/supportflow/). == Installation == 1. Install SupportFlow either via the WordPress.org plugin directory, or by uploading the files to your server and activate it. 2. After activating open E-Mail accounts page in SupportFlow menu and add an E-Mail account you wish to use with SupportFlow. Now you are ready to use SupportFlow. == Frequently Asked Questions == ### How can I insert a SupportFlow contact form in my site. Just add **[supportflow_submissionform]** shortcode to the post you want to add SupportFlow form to. ### Why aren't messages being sent or received? = After successfully adding an e-mail account under SupportFlow > E-mail Accounts, make sure you wait for at least 5 minutes because the retrieval script only runs once every 5 minutes. If it still isn't working, check the log for any error messages or clues. To view the logs, add this line to a [functionality plugin](http://wpcandy.com/teaches/how-to-create-a-functionality-plugin/), and then visit the SupportFlow > Log page. `add_filter( 'supportflow_show_log', '__return_true' );` **Warning:** The logs will contain private data, so be very careful if you share them with anyone. Make sure you redact anything that you don't want to share. == Changelog == = 0.4 = * Uploads are now attached when sending a reply. * Fix the timestamps on replies. * Added ctrl-enter keyboard shortcut to submit replies. * The original message is now quoted in replies. * Added a filter to modify the IMAP cron interval. * Added some logging to help troubleshoot problems. * [Full changelog](https://github.com/SupportFlow/supportflow/compare/c1535678da9a8380e42672ceef71174f2d01fc88...5675f1d7e2c1dd3e7e8359d409a1e80ca8a8b141) = 0.3 = * Auto-saving tickets * Recently created tickets widget in dashboard * Ticket assigned to current agent widget in dashboard * Other tickets by the customer in view ticket page * Allow agents to add signature in ticket * Allowing basic HTML in replies * Easy creation of support form using [supportflow_submissionform] shortcode * Securely saving attachments * Fixed bugs = 0.2 = * Fix nonce and escaping bugs. * Add ability to forward a ticket to someone outside of SupportFlow. * Add a statistics page. * Various minor bug fixes. * Various UI and UX tweaks. = 0.1 = * Initial release.