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A WordPress plugin to manage support tickets
PHP JavaScript CSS
branch: master

Don't create duplicate tickets when replying to non-new tickets.

When fetching tickets by the 8-char secret, don't restrict the
search to new tickets only. Note that this is a back-compat fix only,
since tickets and replies are now paired by numeric ids.

Fixes #241.
latest commit 89a32f74cd
@kovshenin kovshenin authored

readme.txt

=== SupportFlow ===
Contributors: VarunAgw, danielbachhuber, Viper007Bond, andrewspittle, iandunn, kovshenin
Tags: Ticket, support, admin, customer, customer support, help desk, helpdesk, IT, support, ticket
Requires at least: 3.5
Tested up to: 4.2
Stable tag: 0.4
License: GPLv2 or later
License URI: http://www.gnu.org/licenses/gpl-2.0.html

SupportFlow is a web based help desk software. It allows teams to manage support tickets using a web interface.

== Description ==
SupportFlow is a web based help desk software. SupportFlow is a web based help desk software. It allows teams to manage support tickets using a web interface.

###A few of its features are:

+ Allow agents to create/reply tickets using web interface.

+ Customers can create ticket by sending an E-Mail or filling a web based form.

+ Agents can opt to get E-Mail notifications of replies of tickets.

+ Administrator can limit agents access to particular tags.

+ Administrators can see daily/weekly/monthly ticket statistics.

+ Agents can view tickets assigned to them in admin dashboard.

+ Agents can insert predefined replies to the tickets.

+ Agents can add their signature to tickets using one-click.

+ Agents can forward whole conversation to anyone using its E-Mail ID.

To contribute to SupportFlow visit [github] (http://github.com/SupportFlow/supportflow/).

== Installation ==
1. Install SupportFlow either via the WordPress.org plugin directory, or by uploading the files to your server and activate it.

2. After activating open E-Mail accounts page in SupportFlow menu and add an E-Mail account you wish to use with SupportFlow.

Now you are ready to use SupportFlow.

== Frequently Asked Questions ==
### How can I insert a SupportFlow contact form in my site.

Just add **[supportflow_submissionform]** shortcode to the post you want to add SupportFlow form to.

### Why aren't messages being sent or received? =
After successfully adding an e-mail account under SupportFlow > E-mail Accounts, make sure you wait for at least 5 minutes because the retrieval script only runs once every 5 minutes.

If it still isn't working, check the log for any error messages or clues. To view the logs, add this line to a
[functionality plugin](http://wpcandy.com/teaches/how-to-create-a-functionality-plugin/), and then visit the SupportFlow > Log page.

`add_filter( 'supportflow_show_log', '__return_true' );`

**Warning:** The logs will contain private data, so be very careful if you share them with anyone. Make sure you redact anything that you don't want to share.


== Changelog ==

= 0.4 =
* Uploads are now attached when sending a reply.
* Fix the timestamps on replies.
* Added ctrl-enter keyboard shortcut to submit replies.
* The original message is now quoted in replies.
* Added a filter to modify the IMAP cron interval.
* Added some logging to help troubleshoot problems.
* [Full changelog](https://github.com/SupportFlow/supportflow/compare/c1535678da9a8380e42672ceef71174f2d01fc88...5675f1d7e2c1dd3e7e8359d409a1e80ca8a8b141)

= 0.3 =
* Auto-saving tickets
* Recently created tickets widget in dashboard
* Ticket assigned to current agent widget in dashboard
* Other tickets by the customer in view ticket page
* Allow agents to add signature in ticket
* Allowing basic HTML in replies
* Easy creation of support form using [supportflow_submissionform] shortcode
* Securely saving attachments
* Fixed bugs

= 0.2 =
* Fix nonce and escaping bugs.
* Add ability to forward a ticket to someone outside of SupportFlow.
* Add a statistics page.
* Various minor bug fixes.
* Various UI and UX tweaks.

= 0.1 =
* Initial release.
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