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=== SupportFlow === Contributors: VarunAgw, danielbachhuber, Viper007Bond, andrewspittle, iandunn, kovshenin Tags: Ticket, support, admin, customer, customer support, help desk, helpdesk, IT, support, ticket Requires at least: 3.5 Tested up to: 4.5 Stable tag: 0.7 License: GPLv2 or later License URI: http://www.gnu.org/licenses/gpl-2.0.html SupportFlow is a web based help desk software. It allows teams to manage support tickets using a web interface. == Description == SupportFlow is a web based help desk software. SupportFlow is a web based help desk software. It allows teams to manage support tickets using a web interface. ###A few of its features are: + Allow agents to create/reply tickets using web interface. + Customers can create ticket by sending an E-Mail or filling a web based form. + Agents can opt to get E-Mail notifications of replies of tickets. + Administrator can limit agents access to particular tags. + Administrators can see daily/weekly/monthly ticket statistics. + Agents can view tickets assigned to them in admin dashboard. + Agents can insert predefined replies to the tickets. + Agents can add their signature to tickets using one-click. + Agents can forward whole conversation to anyone using its E-Mail ID. To contribute to SupportFlow visit [github] (http://github.com/SupportFlow/supportflow/). == Installation == 1. Install SupportFlow either via the WordPress.org plugin directory, or by uploading the files to your server and activate it. 2. After activating open E-Mail accounts page in SupportFlow menu and add an E-Mail account you wish to use with SupportFlow. Now you are ready to use SupportFlow. == Frequently Asked Questions == ### How can I insert a SupportFlow contact form in my site. Just add **[supportflow_submissionform]** shortcode to the post you want to add SupportFlow form to. ### Why aren't messages being sent or received? = After successfully adding an e-mail account under SupportFlow > E-mail Accounts, make sure you wait for at least 5 minutes because the retrieval script only runs once every 5 minutes. If it still isn't working, check the log for any error messages or clues. To view the logs, add this line to a [functionality plugin](http://wpcandy.com/teaches/how-to-create-a-functionality-plugin/), and then visit the SupportFlow > Log page. `add_filter( 'supportflow_show_log', '__return_true' );` **Warning:** The logs will contain private data, so be very careful if you share them with anyone. Make sure you redact anything that you don't want to share. == Changelog == = 0.7 (2016-06-28) = * Security: Fix two XSS vulnerabilities: [#145091-h1](https://hackerone.com/reports/145091) with CVSS score [6.1 (Medium)](https://www.first.org/cvss/calculator/3.0#CVSS:3.0/AV:N/AC:L/PR:N/UI:R/S:C/C:L/I:L/A:N), and [#145086-h1](https://hackerone.com/reports/145086) with CVSS score [4.7 (Medium)](https://www.first.org/cvss/calculator/3.0#CVSS:3.0/AV:N/AC:H/PR:N/UI:R/S:C/C:L/I:L/A:N). Thanks to [whitehatter](https://hackerone.com/whitehatter) for discovering and disclosing them responsibly. * Security: Add extra output escaping throughout plugin. * Fix: Respect the Reply-To header. * Update: Increase Gmail synchronization interval to 10 minutes. * [Full changelog](https://github.com/SupportFlow/supportflow/compare/bb204abf5e48d0b3f6d12ebf4435613622ba10bd...fe706ccdb9859af32dddfff1c94c4c7048d794ea) = 0.6 = * Security: Tightened access controls to read and set SupportFlow permissions. * Privacy: Prevented leaking e-mail subject lines in search results. * Privacy: Prevented leaking customer e-mail addresses to WordPress users that lacked SupportFlow permissions. = 0.5 = * Improved handling of large mailboxes during initial message download. * Tickets are now re-opened when new replies are added. * Better handling of non-ASCII messages. * Outgoing messages are now prefixed with a sequential ticket number instead of a random code. * Agents are now notified if a message failed to send. * Several minor bug fixes. * [Full changelog](https://github.com/SupportFlow/supportflow/compare/518832bf05df04a5f4af6787b253f99269773bd6...a93947b597d5c5a14ec35ef15ec2ca38af60253e) = 0.4 = * Uploads are now attached when sending a reply. * Fix the timestamps on replies. * Added ctrl-enter keyboard shortcut to submit replies. * The original message is now quoted in replies. * Added a filter to modify the IMAP cron interval. * Added some logging to help troubleshoot problems. * [Full changelog](https://github.com/SupportFlow/supportflow/compare/c1535678da9a8380e42672ceef71174f2d01fc88...5675f1d7e2c1dd3e7e8359d409a1e80ca8a8b141) = 0.3 = * Auto-saving tickets * Recently created tickets widget in dashboard * Ticket assigned to current agent widget in dashboard * Other tickets by the customer in view ticket page * Allow agents to add signature in ticket * Allowing basic HTML in replies * Easy creation of support form using [supportflow_submissionform] shortcode * Securely saving attachments * Fixed bugs = 0.2 = * Fix nonce and escaping bugs. * Add ability to forward a ticket to someone outside of SupportFlow. * Add a statistics page. * Various minor bug fixes. * Various UI and UX tweaks. = 0.1 = * Initial release. == Upgrade Notice == = 0.7 = Version 0.7 contains fixes for two medium-severity security bugs. We strongly recommend that you upgrade.