Receiving 403 Forbidden when running my script but it was working 20 minutes ago

[steflore]

I don't know what has happened, but suddenly my script is returning the following:

webexteamssdk.exceptions.ApiError: [403] Forbidden - Failed to get activity. [Tracking ID: ROUTERGW_1a6ed1ad-fdd3-47a6-bdcf-ed63bf838527]

I'm hoping someone knows what this is and can let me know.

Note: I had reached out to WebEx Support in the past about a different issue, and when I mentioned the SDK they said I needed to use this forum to request assistance, as they don't support it. This is why I'm starting here ... if this indicates something with WebEx itself please let me know what (if possible) and I'll pursue with them.

Thanks!

• Steve -

[Joezanini]

Hello, I think the issue here is going to be with your token. You should open a developer support ticket here. Please include the tracking id in the request as the developer support team will be able to check the logs to confirm.

[steflore]

Good afternoon Joseph: Thanks for the info! I’ve opened a ticket. - Steve - ***@***.***<null> Steve Flores Software Engineer ***@***.******@***.***> Mobile: 214-395-7574 Cisco Systems, Inc. 2250 East President George Bush Highway Richardson Texas 75082-3550 United States This email may contain confidential and privileged material for the sole use of the intended recipient. Any review, use, distribution or disclosure by others is strictly prohibited. If you are not the intended recipient (or authorized to receive for the recipient), please contact the sender by reply email and delete all copies of this message. Update Profile<%20https:/www.cisco.com/c/en/us/about/help/login-account-help.html#~profile> - Privacy<http://www.cisco.com/web/siteassets/legal/privacy.html> Please click here<http://www.cisco.com/c/en/us/about/legal/terms-sale-software-license-agreement/company-registration-information.html> for Company Registration From: Joseph Zanini ***@***.***> Sent: Tuesday, May 20, 2025 1:44 PM To: WebexCommunity/WebexPythonSDK ***@***.***> Cc: Steve Flores (steflore) ***@***.***>; Author ***@***.***> Subject: Re: [WebexCommunity/WebexPythonSDK] Receiving 403 Forbidden when running my script but it was working 20 minutes ago (Issue #256) [https://avatars.githubusercontent.com/u/6081269?s=20&v=4]Joezanini left a comment (WebexCommunity/WebexPythonSDK#256)<#256 (comment)> Hello, I think the issue here is going to be with your token. You should open a developer support ticket here<https://developer.webex.com/explore/support>. Please include the tracking id in the request as the developer support team will be able to check the logs to confirm. — Reply to this email directly, view it on GitHub<#256 (comment)>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/BNVCVQQSWFDRLOLUE342LTD27NZXHAVCNFSM6AAAAAB5RH2ZTWVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDQOJVGQ3DMMJXGY>. You are receiving this because you authored the thread.Message ID: ***@***.******@***.***>>

[Joezanini]

beautiful. I am going to close this issue but feel free to reach out to me on Webex if you need further assistance.