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23 Open 16 Closed
23 Open 16 Closed
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Issues list

Add time spent by a service request in a particular state i.e assigned, completed feature New feature or request
#38 opened Oct 7, 2019 by BenMaruchu
Add channel time breakdown feature New feature or request
#36 opened Sep 16, 2019 by BenMaruchu
@BenMaruchu
Save previous prepared reports with their time feature New feature or request
#33 opened Aug 6, 2019 by BenMaruchu
Add support to define target per party based on the service request dimension i.e group, nature, status, priority etc. feature New feature or request
#32 opened Aug 6, 2019 by BenMaruchu
Add leaderboard per jurisdiction to show people who attend more issues per are feature New feature or request
#28 opened Aug 6, 2019 by BenMaruchu sprint-02
Count assigns, status changes, reopens and resolves per operator feature New feature or request
#27 opened Aug 6, 2019 by BenMaruchu
Provide Target(daily, weekly, monthly) reports feature New feature or request
#26 opened Aug 6, 2019 by BenMaruchu
Generate operator report(daily, weekly, monthly) feature New feature or request
#24 opened Aug 6, 2019 by BenMaruchu
Count issue per unique reporter number, per service, per area etc feature New feature or request
#23 opened Aug 6, 2019 by BenMaruchu
Add Reopened count on Overview Report feature New feature or request
#22 opened Aug 6, 2019 by BenMaruchu sprint-02
@BenMaruchu
Track escalation and generate escalation report showing (how many received, how many resolved ) feature New feature or request
#21 opened Aug 6, 2019 by BenMaruchu
Create trending report(day to day, week to week, month to month) to compare days, weeks, months and year trends feature New feature or request
#20 opened Aug 6, 2019 by BenMaruchu
Create a task to always create aggregated summary(flat data frames of service requests) to be used for analysis feature New feature or request
#19 opened Aug 6, 2019 by BenMaruchu
Provide average resolve time per quarter feature New feature or request
#18 opened Aug 6, 2019 by BenMaruchu
Provide average resolve time per month feature New feature or request
#17 opened Aug 6, 2019 by BenMaruchu
Provide weekly trending report feature New feature or request
#14 opened Aug 6, 2019 by BenMaruchu
Implement violation report against sla. feature New feature or request
#13 opened Aug 6, 2019 by BenMaruchu
Ensure all state, status and priority are available before return aggregation results feature New feature or request
#12 opened Aug 6, 2019 by BenMaruchu
Allow exports in multiple formats feature New feature or request
#9 opened Aug 6, 2019 by BenMaruchu
Allow aggregation query saving feature New feature or request
#8 opened Aug 6, 2019 by BenMaruchu
Implement leaderboard filters feature New feature or request
#7 opened Aug 6, 2019 by BenMaruchu
Implement Operator/Worker/Party performance report with common filters feature New feature or request
#6 opened Aug 6, 2019 by BenMaruchu
Add blocked report to include reason, blocked issue and average time spent on blocked. This could also extended to show longest blocked time and smallest blocked time feature New feature or request
#1 opened Aug 6, 2019 by BenMaruchu
ProTip! What’s not been updated in a month: updated:<2024-10-13.