Updated for version 1.2.7

content/Arduino Cloud/General Cloud/If-you-cannot-install-or-open-the-Create-Agent-on-macOS-Ventura.md

@@ -0,0 +1,78 @@
+---
+title: If you cannot install or open the Create Agent on macOS Ventura
+id: 6489572696220
+---
+
+Currently, you may experience some issues running or installing the Arduino Create Agent on macOS Ventura.
+
+New security requirements in macOS Ventura may trigger one of these errors:
+
+* `"ArduinoCreateAgent.app" is damaged and can't be opened`
+* `Error changing permissions`
+
+Follow these steps to solve the issue:
+
+1. [Install version 1.2.7](#install).
+2. If the issue persists, try the [workarounds](#workarounds).
+
+---
+
+<a id="install"></a>
+
+## Install version 1.2.7 (recommended solution)
+
+Version **1.2.7-ventura** is fully compliant with the security requirements enforced by macOS Ventura.
+
+Download the version for your browser here:
+
+* [Safari](http://downloads.arduino.cc/CreateAgent/Stable/ArduinoCreateAgent-1.2.7-ventura-osx-amd64-installer-safari.dmg)
+* [Chrome](http://downloads.arduino.cc/CreateAgent/Stable/ArduinoCreateAgent-1.2.7-ventura-osx-amd64-installer-chrome.dmg)
+* [Firefox](http://downloads.arduino.cc/CreateAgent/Stable/ArduinoCreateAgent-1.2.7-ventura-osx-amd64-installer-firefox.dmg)
+
+> **Note:** This version has the auto-update functionality disabled. When a new version has been released, IoT Cloud and the Web Editor will automatically display a notification asking you to manually upgrade. The next version will restore the auto-update functionality.
+
+---
+
+<a id="workarounds"></a>
+
+## Workarounds
+
+### "ArduinoCreateAgent.app" is damaged and can't be opened
+
+When opening Arduino Create Agent you may get this error:
+
+```
+"ArduinoCreateAgent.app" is damaged and can't be opened.
+You should move it to the bin.
+This file was downloaded at an unknown date.
+```
+
+Follow these steps:
+
+1. Open the Create Agent folder in Finder. By default it is located within your user folder, under `~/Applications/ArduinoCreateAgent`, and **not** in the main Application folder.
+
+2. Right-click on ArduinoCreateAgent.app and select Open.
+
+3. Force open the application by clicking **Open**.
+
+   ![Force opening the application.](img/create-agent-macOS-ventura-force-open.png)
+
+### Error changing permissions
+
+When running the installer, you may get an error like this:
+
+```
+Error changing permissions to 040755 in <installation path>
+```
+
+Follow these steps:
+
+1. Open System Settings from the Dock or select _Apple menu > System Settings_ in the menu bar.
+
+2. Open _Privacy & Security > App Management_.
+
+3. Allow app management for the installer application.
+
+If the installer is not in the list, click the **+** button and add it.
+
+![Allowing app management in System Settings.](img/create-agent-macOS-ventura-installer-permissions.png)