Connection failed with error aws-c-io: AWS_IO_SOCKET_TIMEOUT, socket operation timed out

[vermaasingh]

Confirm by changing [ ] to [x] below to ensure that it's a bug:

• [ I've searched for previous similar issues and didn't find any solution]

Known Issue

• I'm using ATS data type endpoint: the endpoint should look like <prefix>-ats.iot.<region>.amazonaws.com

Describe the bug
My MQTT client device was connected to IOTCore and data was getting published continuously, but after around an hour I started receiving this error and my mqtt client could not connect back to the IOTcore anymore.

Platform/OS/Device
What are you running the sdk on?
Debian linux platform

SDK version number
Example: aws-iot-device-sdk-cpp-v2

To Reproduce (observed behavior)
Steps to reproduce the behavior (please share code)

1. establish connect from mqtt client to AWS.
2. Keep publishing data continuously.
3. Connection disconnects with socket operation timed out error, and does not connect again.

Expected behavior
A clear and concise description of what you expected to happen.
Once mqtt connection is established then there should not be a timeout based disconnection. There should not be a timeout for the existing connection.

Logs/output
If applicable, add logs or error output.
Connection failed with error aws-c-io: AWS_IO_SOCKET_TIMEOUT, socket operation timed out

REMEMBER TO SANITIZE YOUR PERSONAL INFO

ApiHandle::InitializeLogging(...)

Additional context
Add any other context about the problem here.

[jmklix]

Are you just running the pubsub example? Does this consistently happen after an hour-ish?

Can you also attach logs from when you are getting the AWS_IO_SOCKET_TIMEOUT?

[github-actions]

Greetings! It looks like this issue hasn’t been active in longer than a week. We encourage you to check if this is still an issue in the latest release. Because it has been longer than a week since the last update on this, and in the absence of more information, we will be closing this issue soon. If you find that this is still a problem, please feel free to provide a comment or add an upvote to prevent automatic closure, or if the issue is already closed, please feel free to open a new one.

[vanarova]

npm run tsc

pub-sub@1.0.0 tsc
tsc

added 19 packages, and audited 21 packages in 30s

2 packages are looking for funding
run npm fund for details

found 0 vulnerabilities

Running pub/sub sample application...
Failed to connect: aws-c-io: AWS_IO_SOCKET_TIMEOUT, socket operation timed out.
PS C:\Users\Administrator\Downloads\connect_device_package (1)> .\start.ps1

[vanarova]

I have same issue..

[ginuxone]

any news on this?

[jmklix]

If you are still running into this connection failure error (or something similar) please open a new issue on this repo. Please provide a minimum reproducible sample, logs, and any other detailed information that could help diagnose this issue.