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[Camera Support]: Reolink POE Doorbell Intermittent Issues #23660
Replies: 4 comments 8 replies
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You should use the recommended Reolink configuration for your doorbell: https://docs.frigate.video/configuration/camera_specific/#reolink-cameras |
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I've been troubleshooting for a few days and I believe that I already tried that but will try again and verify. I'll mark as solved if I'm able to resolve it using the recommended configuration or provide additional information if I can't. Thanks |
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It didn't work for me. I only used the instructions for standard camera as I don't need to two way talk feature. RTMP/HTTP/RTSP/ONVIF are all enabled in the camera settings. Here's the changes that I made: Doorbell: 2026-07-08 19:53:26.475771665 [2026-07-08 19:53:26] watchdog.Doorbell INFO : Restarting ffmpeg... 2026-07-08 19:55:26.580459595 19:55:26.580 WRN [rtsp] error="streams: exec/rtsp\n[in#0 @ 0x55752353eb00] Error opening input: End of file\nError opening input file http://192.168.0.205/flv?port=1935&app=bcs&stream=channel0_ext.bcs&user=admin&password=pass.\nError opening input files: End of file\n" stream=Doorbell_sub |
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Did you enable HTTP on the camera? |
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I enabled everything and rebooted the camera for good measure but unfortunately the result is the same. 
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What do the go2rtc logs show now? |
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The go2rtc logs just show the start-up information since I restarted the container with my previous configuration. The doorbell recordings were working for a little while but no longer are. There are currently recurring ffmpeg errors in the Frigate logs. The following ffmpeg logs include the last 100 lines prior to exit. |
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This is a different error now, and it's related to hardware acceleration. It's unrelated to the previous errors, so that's a good sign. I just wrote a section of the docs to cover this error here: https://docs-dev.frigate.video/troubleshooting/gpu#failed-to-download-frame--5 These docs are technically for the next version of Frigate, but the information still applies to 0.17. What CPU are you running? |
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It's an Intel Core i5 11600K. |
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Quite sure we have the same issue @skatingrocker . Reolink Duo 3 for me. in all chrmium based browsers this fails. mostly, kinda. the recording loads a certain timeframe and then stalls for everything further in the past. been trouble shooting by shoving my logs down claude's throat and got a few pointers. by no means should anyone trust anything of this but it might be helpful for further troubleshooting/debugging: So the issue seems to lie with the variable framerate set for the streams of the camera and something in frigate not handling those ccorrectly This is my first camera and first time using frigate so I'd rather someone else double checked things before I open issues |
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No, the issues are not the same, and Claude is not correct. Reolink's RTSP implementation is sub-par and problematic. Make sure you are on the latest firmware for your Duo 3. Search the past discussions, many users have posted working configs for that particular camera. |
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I wanted to provide an update. I THINK that everything is now stable and working. My Reolink POE doorbell is recording alerts and I can scrub through the timeline and when I stop, the video plays instead of displaying continuously spinning wheel with a static blurry frame in the background. I changed the detection model which fixed the issues I was having with detected alerts. I also set the Intel QuickSync preset individually for each camera as most are h265 except for the Reolink doorbell feed which is h264. I should note that when I'm viewing the live feed in Frigate from the Reolink doorbell camera, I'm seeing ~10% (sometimes more, sometimes less) of the frames dropped which I'd like to see closer to 0 but it's working and I can live with it for now. Like @hawkeye217 mentioned, Reolink's RTSP implementation is problematic. By comparison, I'm not seeing dropped frames on any of my other cameras. All are hardwired. RTSP is the only stream working on my Reolink POE Doorbell, I tried connecting via other protocols like HTTP and RTMP but never was able to load the stream (in Frigate or VLC). I haven't restarted Frigate in about 14 hours and there are no errors in the Frigate or Go2RTC logs. For reference, here's the relevant parts of my config.yml: Here is my docker-compse.yml: |
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Describe the problem you are having
Currently in the process of getting Frigate set up and I'm having issues with my Reolink POE Doorbell. I'm coming from Blue Iris where everything has been working reliably for several years.
I have 5 other Amcrest cameras that work perfectly with no issues. The only issue is with the Reolink doorbell.
The primary issue that I'm having is that while I can view both the main and sub-streams for the Doorbell perfectly fine in Frigate, if I click on a recorded alert/detection, the clip just loads a blurry frame with a spinning circle in the middle. What makes it difficult to troubleshoot is that sometimes it works fine and sometimes it doesn't work at all. No other cameras have this issue.
When the issue is occurring, I can't view any recorded clips from the doorbell. 24x7 recording is enabled and if I scrub through the timeline, I can see the blurry images update in the preview window for my doorbell so it is recording but the videos will not play back properly.
My understanding is that the bars on the timeline correspond to the level of activity detected. Sometimes activity is being detected and other times it's barely detecting anything. I'm not sure if this is related but I'm just trying to solve one problem at a time.
Version
0.17.2
What browser(s) are you using?
Chromium 150.0.7871.63 / Brave 1.92.134
Frigate config file
Relevant Frigate log output
Relevant go2rtc log output
FFprobe output from your camera
Frigate stats
No response
Operating system
Other Linux
Install method
Docker Compose
Object Detector
OpenVino
Network connection
Wired
Camera make and model
Reolink Video Doorbell POE
Screenshots of the Frigate UI's System metrics pages
Any other information that may be helpful
No response
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