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Cannot complete login due to an incorrect user name or password #49

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abhilash07 opened this issue Jan 5, 2018 · 9 comments
Closed

Cannot complete login due to an incorrect user name or password #49

abhilash07 opened this issue Jan 5, 2018 · 9 comments

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@abhilash07
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abhilash07 commented Jan 5, 2018 •
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Hi i am trying to deploy microbosh on vsphere 6.5 but i encountering below error

creating stemcell (bosh-vsphere-esxi-ubuntu-trusty-go_agent 3468.13):
CPI 'create_stemcell' method responded with error: CmdError{"type":"Unknown","message":"Cannot complete login due to an incorrect user name or password.","ok_to_retry":false

My Bosh Deatils are follows

bosh create-env /home/ubuntu/workspace/bosh-deployment/bosh.yml
--state=state.json
--vars-store=creds.yml
-o /home/ubuntu/workspace/bosh-deployment/vsphere/cpi.yml
-v director_name=bosh
-v internal_cidr=192.168.203.0/24
-v internal_gw=192.168.203.1
-v internal_ip=192.168.203.18
-v network_name="SBP Network"
-v vcenter_dc=cloudservice
-v vcenter_ds=datastore1
-v vcenter_ip=192.168.203.20
-v vcenter_user=administrator@vsphere.local
-v vcenter_password=$D$32@bhi07-
-v vcenter_templates=bosh-templates
-v vcenter_vms=bosh-vms
-v vcenter_disks=bosh-disks
-v vcenter_cluster=cluster1

but when i try to login from vSphere Web Client single sign on dashboard i am successfully signing in with above username and password.

So i checked the Events in vSphere Web Client dashboard i see the below error

screen shot 2018-01-05 at 5 36 33 pm 2
screen shot 2018-01-05 at 5 33 13 pm 2

Should i want to configure and enable Active Directory ?

vSphere Web Client Active Directory
screen shot 2018-01-05 at 5 39 29 pm 2

vSphere ESXi Active Directory
screen shot 2018-01-05 at 5 39 43 pm 2

Thanks in Advance!!!
@ktchen14
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ktchen14 commented Jan 5, 2018 via email

@abhilash07
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abhilash07 commented Jan 6, 2018 •
edited
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hi @ktchen14 thanks for your response

I exucete like below but the same error is coming

bosh create-env /home/ubuntu/workspace/bosh-deployment/bosh.yml
--state=state.json
--vars-store=creds.yml
-o /home/ubuntu/workspace/bosh-deployment/vsphere/cpi.yml
-v director_name=bosh
-v internal_cidr=192.168.203.0/24
-v internal_gw=192.168.203.1
-v internal_ip=192.168.203.18
-v network_name="SBP Network"
-v vcenter_dc=cloudservice
-v vcenter_ds=datastore1
-v vcenter_ip=192.168.203.20
-v vcenter_user=administrator@vsphere.local
-v vcenter_password='$D$32@bhi07-'
-v vcenter_templates=bosh-templates
-v vcenter_vms=bosh-vms
-v vcenter_disks=bosh-disks
-v vcenter_cluster=cluster1

But i have one question, as your comment states this vsphere-cpi tries to connect vcenter shell rather than vsphere web client ui ?
So then i should execute like this ?

bosh create-env /home/ubuntu/workspace/bosh-deployment/bosh.yml
--state=state.json
--vars-store=creds.yml
-o /home/ubuntu/workspace/bosh-deployment/vsphere/cpi.yml
-v director_name=bosh
-v internal_cidr=192.168.203.0/24
-v internal_gw=192.168.203.1
-v internal_ip=192.168.203.18
-v network_name="SBP Network"
-v vcenter_dc=cloudservice
-v vcenter_ds=datastore1
-v vcenter_ip=192.168.203.20
-v vcenter_user=root
-v vcenter_password='$D$32@bhi07-'
-v vcenter_templates=bosh-templates
-v vcenter_vms=bosh-vms
-v vcenter_disks=bosh-disks
-v vcenter_cluster=cluster1

One more question is this error (Cannot complete login due to an incorrect user name or password ) is no way related to vSphere Active directory ?

Thanks in Advance

@yeshwantbabar
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The command looks fine. Can you check if you can ssh to your vSphere environment using the above credentials? I don't think it's an active directory issue. As long as local login is enabled, which in your case, it seems like it is, as you can login through the UI.

@ktchen14
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ktchen14 commented Jan 8, 2018 via email

@abhilash07
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Hi @ktchen14 and @yeshwantbabar thanks for your information i solve the error

@deadlysyn
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hmm seeing the same issue, despite already having my password w/ special chars in single quotes. have a resource pool so very slight difference in my inputs. latest vsphere cpi from bosh-deployment repo. same creds work fine manually. bosh.io docs a little light on detail (will PR if i figure it out and some sort of doc addition would help...may be something in my environment).

$ bosh -v
version 2.0.48-e94aeeb-2018-01-09T23:08:08Z

$ bosh create-env bosh.yml -o cpi.yml -o resource-pool.yml -l vars.yml --vars-store creds.yml
Deployment manifest: '/Users/mhoskins/src/vcenter/haas/bosh.yml'
Deployment state: '/Users/mhoskins/src/vcenter/haas/bosh-state.json'

Started validating
Downloading release 'bosh'... Skipped [Found in local cache] (00:00:00)
Validating release 'bosh'... Finished (00:00:00)
Downloading release 'bosh-vsphere-cpi'... Skipped [Found in local cache] (00:00:00)
Validating release 'bosh-vsphere-cpi'... Finished (00:00:00)
Validating cpi release... Finished (00:00:00)
Validating deployment manifest... Finished (00:00:00)
Downloading stemcell... Skipped [Found in local cache] (00:00:00)
Validating stemcell... Finished (00:00:00)
Finished validating (00:00:00)

Started installing CPI
Compiling package 'ruby-2.4-r3/8471dec5da9ecc321686b8990a5ad2cc84529254'... Finished (00:00:00)
Compiling package 'iso9660wrap/82cd03afdce1985db8c9d7dba5e5200bcc6b5aa8'... Finished (00:00:00)
Compiling package 'vsphere_cpi/3049e51ead9d72268c1f6dfb5b471cbc7e2d6816'... Finished (00:00:00)
Installing packages... Finished (00:00:00)
Rendering job templates... Finished (00:00:00)
Installing job 'vsphere_cpi'... Finished (00:00:00)
Finished installing CPI (00:00:01)

Starting registry... Finished (00:00:00)
Uploading stemcell 'bosh-vsphere-esxi-ubuntu-trusty-go_agent/3468.21'... Failed (00:01:01)
Stopping registry... Finished (00:00:00)
Cleaning up rendered CPI jobs... Finished (00:00:00)

creating stemcell (bosh-vsphere-esxi-ubuntu-trusty-go_agent 3468.21):
CPI 'create_stemcell' method responded with error: CmdError{"type":"Unknown","message":"Cannot complete login due to an incorrect user name or password.","ok_to_retry":false}

Exit code 1

$ cat vars.yml

director_name: bosh01
internal_cidr: 10.193.59.0/24
internal_gw: 10.193.59.1
internal_ip: 10.193.59.30
network_name: 'VM Network'
vcenter_dc: Datacenter
vcenter_cluster: Cluster
vcenter_rp: RP01
vcenter_ds: LUN01
vcenter_ip: 10.193.59.11
vcenter_user: Administrator
vcenter_password: ((vcenter_password))
vcenter_templates: bosh01-templates
vcenter_vms: bosh01-vms
vcenter_disks: bosh01-disks
dns_server: [10.193.59.2]

all of the vcenter_* names match up to what i see in the UI. guessing there must be something simple i am missing! :-)

@abhilash07
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@deadlysyn please try this way

network_name: "VM Network"
vcenter_user: administrator@vsphere.local
vcenter_password: 'your_password'

@deadlysyn
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thanks for the tip. same issue...started with that with Administrator just being my last permutation. was desperate so trying all sorts of:

DOMAIN\Administrator
Administrator@DOMAIN
administrator@domain
...

all seem to fail...with or without quotes (i figured yaml would want a string with @ quoted but 'administrator@vsphere.local' didn't work either).

someone mentioned elsewhere to avoid special chars all together (though above seems to show it working fine, my pass has a "!" in it if that is special). unfortunately there's a policy in effect requiring specials chars so i will have to try working around this tomorrow with more help to confirm/deny as the root cause.

@abhilash07
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@deadlysyn can you please upload screen short of error message in vSphere Web client events

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4 participants
@ktchen14 @deadlysyn @abhilash07 @yeshwantbabar