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Update Hub terms support channel which is now email only #135

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Oct 8, 2025
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Update Hub terms support channel which is now email only #135

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4 changes: 2 additions & 2 deletions content/hub-managed-terms.de.md
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Expand Up @@ -3,7 +3,7 @@ title: "AGB für Cryptomator Hub (SaaS)"
url: "/de/hub/managed/terms"
---

_Stand: Juli 2025_
_Stand: Oktober 2025_

Die nachfolgenden allgemeinen Geschäftsbedingungen gelten ausschließlich im Rahmen der vertraglichen Beziehungen zwischen der Skymatic GmbH (nachfolgend „Provider“) und den Kundinnen und Kunden (m/w/d, nachfolgend „Kunde“) von „Cryptomator Hub“ als Software as a Service (SaaS) Dienstleistung.
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Expand Down Expand Up @@ -66,7 +66,7 @@ Gegenstand des Vertrags ist die entgeltliche und zeitlich auf die Dauer des Vert
{type=a}

## §5 Support {#support}
5.1 Der Provider richtet für Anfragen des Kunden zu Funktionen der Software einen Support-Service ein. Anfragen können über die auf der Website (https://cryptomator.org/de/contact/) des Providers angegebene Support-Kanäle zu den dort angegebenen Zeiten oder per E-Mail gestellt werden. Die Anfragen werden in zeitlicher Reihenfolge ihres Eingangs bearbeitet.
5.1 Der Provider richtet für Anfragen des Kunden zu Funktionen der Software einen Support-Service ein. Anfragen können per E-Mail auf Deutsch oder Englisch an hub-support@cryptomator.org gestellt werden. Die Anfragen werden in zeitlicher Reihenfolge ihres Eingangs bearbeitet.

5.2 Der Support erstreckt sich nicht auf Probleme mit oder Schäden an der Software, soweit diese verursacht wurden durch

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4 changes: 2 additions & 2 deletions content/hub-managed-terms.en.md
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Expand Up @@ -3,7 +3,7 @@ title: "Terms & Conditions for Cryptomator Hub (SaaS)"
url: "/hub/managed/terms"
---

_Effective date: July 2025_
_Effective date: October 2025_

The following General Terms and Conditions apply exclusively within the framework of the contractual relationship between Skymatic GmbH (hereinafter "Provider") and the customers (m/f/d, hereinafter "Customer") of "Cryptomator Hub" provided as Software as a Service (SaaS).
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Expand Down Expand Up @@ -70,7 +70,7 @@ The subject of the agreement is the provision of "Cryptomator Hub" (hereinafter


## §5 Support {#support}
5.1 The Provider shall set up a support service for inquiries of the Customer regarding functions of the Software. Requests can be made via the support channels indicated on the Provider's website (https://cryptomator.org/contact/) at the times indicated there or by email. The requests will be processed in the chronological order of their receipt.
5.1 The Provider shall set up a support service for inquiries of the Customer regarding functions of the Software. Requests can be made via email in German or English to hub-support@cryptomator.org. The requests will be processed in the chronological order of their receipt.

5.2 The support does not cover problems with or damage to the software, insofar as these were caused by

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