Update how to get support #5801
Conversation
datacenter/dtr/2.4/guides/support.md
Outdated
| If you need help, you can file a ticket via: | ||
| Before reaching out to Docker Support, make sure you're listed as an authorized | ||
| support contact for your account. If you're not listed as an authorized | ||
| support contact, find a person that is, and ask them to open a case with |
There was a problem hiding this comment.
s/that/who
People always get "who" and things always get "that".
Can you give them a quick link to the place where they can see if they are an authorized contact?
There was a problem hiding this comment.
I don't think we have something like that. From a user standpoint is not great that users have to learn how to navigate their internal orgs to get to the right person.
But from a security standpoint it's actually makes sense no to provide such tools since an attacker could gain information that otherwise they would not have access to.
datacenter/dtr/2.4/guides/support.md
Outdated
| * [Docker support page](https://support.docker.com/) | ||
|
|
||
| Be sure to use your company email when filing tickets. | ||
| You can open a new support case in the [Docker support page](https://support.docker.com/). |
datacenter/dtr/2.4/guides/support.md
Outdated
|
|
||
| Be sure to use your company email when filing tickets. | ||
| You can open a new support case in the [Docker support page](https://support.docker.com/). | ||
| If you're unable to submit a new case in the support page, fill-in the |
There was a problem hiding this comment.
"fill in" is two separate words. Why wouldn't they be able to use the support page?
s/email/email address. But this seems like a weird thing to say. Maybe "using an email address associated with the subscription"?
There was a problem hiding this comment.
This was suggested by the support team. This provides an alternative way for users to open a case if the support page is down, or the designated point of contact cannot be found.
Fixes #5618