Docs for #2798-#2802: CSAT reminder switch-on time, CSAT test safety, task checklist template_version, workflow Attach checklist notes (Needs a look, Watchtower), deactivated watchers setting
- Tickets, Analysts-Leaving, REST-API-Tickets: When a watcher is deactivated (Stop / Remove); the CSAT reminder setting; the delay is no longer 'stored but ignored'
- Ticket-Watchers-Developer-Guide 1+2: inactivePolicy(), analystDeactivated(), the three call sites, active-only list()/audience(), the setting, the test section; corrects the old 'keeps their rows' claim
- CSAT-Delay-and-Reminder-Developer-Guide, Issue-301: csat_reminder_since; the test switches off csat_in_channel and reminder templates
- Checklists-REST-API-Developer-Guide: taskChecklists() selects template_version
- Workflows, Watchtower, Workflow-Engine-Developer-Guide, Ticket-Checklist-Step-Types-Developer-Guide-2: the attention mechanism end to end, the TRAP, the picker scope
- Developer-Tests-Tickets / -Security: counts, tests/workflow-attach-checklist-scope.php
Developer guides, own pages with real PHP, SQL and JS: watching a ticket (2 pages), CSAT delay and reminder, checklists REST API, ticket checklist step types (2 pages), workflow ticket notes, right-click Attach checklist; sidebar and related-page links