Help page house style section 8: writing help the assistant answers well - good vs bad, a worked example, after-writing steps Co-Authored-By: Claude Opus 5.5 <noreply@anthropic.com>
Help assistant step 5 write-up: written answers - what the AI is given, the rules, search_help, three TRAPs, reading the reply, permission marks, measured with Haiku, Try it, tests; user page section; design step 5 done
Help assistant step 6 write-up: unanswered questions - what is kept and when (TRAP: missing for them is not missing), the bell to admins never the asker, Record who asked, readiness TRAP, tests; user page section; design step 6 done
Help assistant step 4 write-up: matching by meaning - measurements, the encrypted key, storage, the merge, changing model without going dark (TRAP), ready-made vectors, tests; user page section; Embeddings providers; design step 4 done
The help assistant: user page (front door), step 3 in the developer guide (who has it, the reply and its thresholds, the conversation, the window, the System page, two TRAPs), tests page, design step 3 done