Routing by category: type change fires category_changed, Old/New category pick-lists (5.1.0) Co-Authored-By: Claude Opus 5.5 <noreply@anthropic.com>
Requester columns in the ticket table (#292) and routing tickets by category in workflows (#298): user pages, worked example, new Workflow-Category-Routing-Developer-Guide, test listings, sidebar Co-Authored-By: Claude Opus 5.5 <noreply@anthropic.com>