Would a Frappe Helpdesk agent plugin be welcome?

[rforgeon]

Hi Frappe Helpdesk team - would you be open to a small PR that packages common Helpdesk agent workflows as an installable plugin?

What I have in mind:

• a plugins/frappe-helpdesk-operator/ package with Codex/Claude-compatible plugin metadata
• one focused Skill inside the plugin for safe support workflows: ticket triage, SLA-risk review, customer-response drafting, knowledge-base lookup, escalation planning, and approval-gated updates
• a few JSONL eval cases that verify the agent reads ticket/customer context first, separates evidence from recommendations, asks for approval before mutating tickets, and avoids exposing ticket contents, customer data, tool arguments, or model outputs in telemetry

I am using "plugin" as the installable package and "Skill" as a focused workflow inside that plugin. The goal would be to make Helpdesk easier to connect to agent workspaces while keeping customer-support data boundaries explicit.

If this sounds useful, I can open a scoped PR with docs/metadata/evals only and follow any preferred repo convention.