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Jun 2, 2025
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Original file line number Diff line number Diff line change
Expand Up @@ -141,7 +141,7 @@ The following example timeline demonstrates how the active committer count for {
| Date | Events during the month | Total committers | Effect on usage-based billing |
| :- | :- | -: | :- |
| <span style="white-space: nowrap;">April 15</span> | A member of your enterprise enables {% data variables.product.prodname_GH_cs_and_sp %} for repository **X**. Repository **X** has 50 committers over the past 90 days. | **50** | Billing begins for 50 committers. |
| <span style="white-space: nowrap;">May 1</span> | Developer **A** leaves the team working on repository **X**. Developer **A**'s contributions continue to count for 90 days. | **50** | No immediate change. Developer **A** continues to be billed until their contributions are inactive for 90 days. |
| <span style="white-space: nowrap;">May 1</span> | Developer **A** switches teams and stops committing to repository **X**. Developer **A**'s contributions continue to count for 90 days. | **50** | No immediate change. Developer **A** continues to be billed until their contributions are inactive for 90 days. |
| <span style="white-space: nowrap;">August 1</span> | Developer **A**'s contributions no longer count towards the licenses required, because 90 days have passed. | 50 - 1 =<br>**49** | Developer **A** is removed from the billing count, reducing the billable committers to 49. |
| <span style="white-space: nowrap;">August 15</span> | A member of your enterprise enables {% data variables.product.prodname_GH_cs_and_sp %} for a second repository, repository **Y**. In the last 90 days, a total of 20 developers contributed to that repository. Of those 20 developers, 10 also recently worked on repo **X** and do not require additional licenses. | 49 + 10 =<br>**59** | Billing increases to 59 committers, accounting for the 10 additional unique contributors. |
| <span style="white-space: nowrap;">August 16</span> | A member of your enterprise disables {% data variables.product.prodname_GH_cs_and_sp %} for repository **X**. Of the 49 developers who were working on repository **X**, 10 still also work on repository **Y**, which has a total of 20 developers contributing in the last 90 days. | 49 - 29 =<br>**20** | Billing for repository **X** continues until the end of the monthly billing cycle, but the overall billing count decreases to 20 committers for the next cycle. |
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3 changes: 2 additions & 1 deletion data/reusables/support/scope-of-support.md
Original file line number Diff line number Diff line change
@@ -1,7 +1,8 @@
If your support request is outside of the scope of what our team can help you with, we may recommend next steps to resolve your issue outside of {% data variables.contact.github_support %}. Your support request is possibly out of {% data variables.contact.github_support %}'s scope if the request is primarily about:

* Third party integrations, such as Jira{% ifversion ghes %}
* Hardware setup{% endif %}
* Hardware setup
* Hypervisor-related issues, such as OS disk detection, network setup, boot failure, VM console access, etc{% endif %}
* CI/CD, such as Jenkins
* Writing scripts
* Configuration of external authentication systems, such as SAML identity providers
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