Issue #115 Closed

[mfacciotti]

Would like to understand if issue #115 is closed b/c we were temporarily able to resolve issue by clearing cache or if it is actually fixed? If the former, the issue should be reopened. If the instructor needs to remind/tell students to clear their cache periodically with high frequency, deal with emails from students over the matter, they're very unlikely to use NB more than once. If there is a different fix - Hooray!!!

[JumanaFM]

Good point Marc. I thought the issue was specific to your experience as the fix was to clear the cache. As for other students, their comments appear to be saved and could be viewed from all browsers with no issue. For example, Ramirez, her comments were all visible. not sure if she was facing a problem or was it that you weren't able to see her comments?

I am currently working on optimizing the annotation which will hopefully fix problems with plugins and comments disappearing.

[mfacciotti]

Hi Jumana, I only became aware of the “missing” comments by Ramirez when she emailed me to tell me that her comments had disappeared. She was concerned that her work was lost and would not get scored. At that time, I could see her comments and reassured her they were there. I asked her to file a bug report. A few days later I could also not see the comments - in either Safari or Chrome. All that to say: Students (at least this one so far) were also not able to see some of their own comments. Marc

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On Mar 2, 2021, at 10:28 PM, Jumana Almahmoud ***@***.***> wrote: Good point Marc. I thought the issue was specific to your experience as the fix was to clear the cache. As for other students, their comments appear to be saved and could be viewed from all browsers with no issue. For example, Ramirez, her comments were all visible. not sure if she was facing a problem or was it that you weren't able to see her comments? I am currently working on optimizing the annotation which will hopefully fix problems with plugins and comments disappearing. — You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub <#117 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AAGSUCACWLBQ6QSYD3BP6STTBXJJTANCNFSM4YQTK7JQ>.

[JumanaFM]

Hi Marc, I emailed Ramirez from nb2 mailer as a response to her filed bug. She hasn’t responded yet. I needed more info from her side to resolve her issue. On Mar 3, 2021, at 1:42 AM, mfacciotti <notifications@github.com> wrote:  Hi Jumana, I only became aware of the “missing” comments by Ramirez when she emailed me to tell me that her comments had disappeared. She was concerned that her work was lost and would not get scored. At that time, I could see her comments and reassured her they were there. I asked her to file a bug report. A few days later I could also not see the comments - in either Safari or Chrome. All that to say: Students (at least this one so far) were also not able to see some of their own comments. Marc

On Mar 2, 2021, at 10:28 PM, Jumana Almahmoud ***@***.***> wrote: Good point Marc. I thought the issue was specific to your experience as the fix was to clear the cache. As for other students, their comments appear to be saved and could be viewed from all browsers with no issue. For example, Ramirez, her comments were all visible. not sure if she was facing a problem or was it that you weren't able to see her comments? I am currently working on optimizing the annotation which will hopefully fix problems with plugins and comments disappearing. — You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub <#117 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AAGSUCACWLBQ6QSYD3BP6STTBXJJTANCNFSM4YQTK7JQ>.

— You are receiving this because you commented. Reply to this email directly, view it on GitHub, or unsubscribe.