ring integration does not show camera entity for 3rd gen stick up cam

[evanrich]

The problem

The plugin page says it supports ring stick up cams, but I have 2 3rd gen stickup cams, and only get sensors, no camera sensor. Spotlight cam batters do work... see screenshots

What version of Home Assistant Core has the issue?

core-2024.3.0

What was the last working version of Home Assistant Core?

No response

What type of installation are you running?

Home Assistant Container

Integration causing the issue

ring

Link to integration documentation on our website

https://www.home-assistant.io/integrations/ring

Diagnostics information

config_entry-ring-7a80b70b7906c1e3260f40c809342711.json

Example YAML snippet

No response

Anything in the logs that might be useful for us?

No response

Additional information

No response

[home-assistant]

Hey there @sdb9696, mind taking a look at this issue as it has been labeled with an integration (ring) you are listed as a code owner for? Thanks!

Code owner commands

Code owners of ring can trigger bot actions by commenting:

• @home-assistant close Closes the issue.
• @home-assistant rename Awesome new title Renames the issue.
• @home-assistant reopen Reopen the issue.
• @home-assistant unassign ring Removes the current integration label and assignees on the issue, add the integration domain after the command.
• @home-assistant add-label needs-more-information Add a label (needs-more-information, problem in dependency, problem in custom component) to the issue.
• @home-assistant remove-label needs-more-information Remove a label (needs-more-information, problem in dependency, problem in custom component) on the issue.

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[SwagDad99]

I have the same issue. My 3 cameras used to work fine, now they don't have a camera sensor showing and data. The sensor is still listed in the sensor list, but no data is sent to the cards, and is not shown when I pick it to preview. The cameras work fine from the Ring website. I removed the integration, and re-added it. It asked for the username and password, then the auth code. When I entered those, it found the 3 cameras again, but still the same behavior.

[sdb9696]

Could you enable debug logging for the integration and the ring_doorbell library and post some logs? Also @SwagDad99 could you upload diagnostics and confirm which HA version you are running on?

[sdb9696]

@home-assistant add-label needs-more-information

[SwagDad99]

I would be happy to do some debug logging, if you can just tell me how to enable it, and then where to find them. I am somewhat of an HA noob, in that once I got what I needed running, I kind of stepped away from it for a bit. Now I am back, and find several things broken. Also, is the library you reference below used with my stickup cams? I don’t have a doorbell… From: Steven B. ***@***.***> Sent: Thursday, April 25, 2024 11:54 PM To: home-assistant/core ***@***.***> Cc: SwagDad99 ***@***.***>; Mention ***@***.***> Subject: Re: [home-assistant/core] ring integration does not show camera entity for 3rd gen stick up cam (Issue #113475) Could you enable debug logging for the integration and the ring_doorbell library and post some logs? Also @SwagDad99 <https://github.com/SwagDad99> could you upload diagnostics and confirm which HA version you are running on? — Reply to this email directly, view it on GitHub <#113475 (comment)> , or unsubscribe <https://github.com/notifications/unsubscribe-auth/AVTZZQ54QADLX5LO4LCAWADY7H2YZAVCNFSM6AAAAABEXHGSROVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDANZYG42DGNBYHA> . You are receiving this because you were mentioned. <https://github.com/notifications/beacon/AVTZZQ3AUSG5WAEX2IOEWSTY7H2YZA5CNFSM6AAAAABEXHGSROWGG33NNVSW45C7OR4XAZNMJFZXG5LFINXW23LFNZ2KUY3PNVWWK3TUL5UWJTT344N4A.gif> Message ID: ***@***.*** ***@***.***> >

[sdb9696]

Yes the ring_doorbell library includes more than just doorbells and is what the ring integration uses to communicate with the ring api. You can enable debug logging with the following in your configuration.yaml:

logger:
  default: info
  logs:
    homeassistant.components.ring: debug
    ring_doorbell: debug

The diagnostics you can download from the device page:

[SwagDad99]

Excellent. Where do I find the configuration.yaml? Sorry From: Steven B. ***@***.***> Sent: Friday, April 26, 2024 12:06 AM To: home-assistant/core ***@***.***> Cc: SwagDad99 ***@***.***>; Mention ***@***.***> Subject: Re: [home-assistant/core] ring integration does not show camera entity for 3rd gen stick up cam (Issue #113475) Yes the ring_doorbell library includes more than just doorbells and is what the ring integration uses to communicate with the ring api. You can enable debug logging with the following in your configuration.yaml: logger: default: info logs: homeassistant.components.ring: debug ring_doorbell: debug The diagnostics you can download from the device page: image.png (view on web) <https://github.com/home-assistant/core/assets/51370195/93851421-f06f-4e3d-be3e-62ef9ea88b80> — Reply to this email directly, view it on GitHub <#113475 (comment)> , or unsubscribe <https://github.com/notifications/unsubscribe-auth/AVTZZQ6ICFEFSXYO3727TK3Y7H4FXAVCNFSM6AAAAABEXHGSROVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDANZYG42TQNRWGM> . You are receiving this because you were mentioned. <https://github.com/notifications/beacon/AVTZZQ3DYP4ZU2PEG5OME7LY7H4FXA5CNFSM6AAAAABEXHGSROWGG33NNVSW45C7OR4XAZNMJFZXG5LFINXW23LFNZ2KUY3PNVWWK3TUL5UWJTT345LQO.gif> Message ID: ***@***.*** ***@***.***> >

[SwagDad99]

Did this enable the correct debugging? From: Steven B. ***@***.***> Sent: Friday, April 26, 2024 12:06 AM To: home-assistant/core ***@***.***> Cc: SwagDad99 ***@***.***>; Mention ***@***.***> Subject: Re: [home-assistant/core] ring integration does not show camera entity for 3rd gen stick up cam (Issue #113475) Yes the ring_doorbell library includes more than just doorbells and is what the ring integration uses to communicate with the ring api. You can enable debug logging with the following in your configuration.yaml: logger: default: info logs: homeassistant.components.ring: debug ring_doorbell: debug The diagnostics you can download from the device page: image.png (view on web) <https://github.com/home-assistant/core/assets/51370195/93851421-f06f-4e3d-be3e-62ef9ea88b80> — Reply to this email directly, view it on GitHub <#113475 (comment)> , or unsubscribe <https://github.com/notifications/unsubscribe-auth/AVTZZQ6ICFEFSXYO3727TK3Y7H4FXAVCNFSM6AAAAABEXHGSROVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDANZYG42TQNRWGM> . You are receiving this because you were mentioned. <https://github.com/notifications/beacon/AVTZZQ3DYP4ZU2PEG5OME7LY7H4FXA5CNFSM6AAAAABEXHGSROWGG33NNVSW45C7OR4XAZNMJFZXG5LFINXW23LFNZ2KUY3PNVWWK3TUL5UWJTT345LQO.gif> Message ID: ***@***.*** ***@***.***> >

[sdb9696]

In your homeassistant config directory.

[SwagDad99]

Sorry. Found it, and added that text. Did a quick reload of YAMLs. I went to the Dashboard I have set up for my cameras, and they are still broken. I click on one of them, and it tries to give a preview, but no image. One of the cameras is named ‘Front’. The Camera.Front entity exists when I go into the code editor and re-type in the entity name. I can see the place where the images should bee flash once in a while, as if trying to reload, but the image never changes. H Don From: Steven B. ***@***.***> Sent: Friday, April 26, 2024 12:15 AM To: home-assistant/core ***@***.***> Cc: SwagDad99 ***@***.***>; Mention ***@***.***> Subject: Re: [home-assistant/core] ring integration does not show camera entity for 3rd gen stick up cam (Issue #113475) In your homeassistant config directory. — Reply to this email directly, view it on GitHub <#113475 (comment)> , or unsubscribe <https://github.com/notifications/unsubscribe-auth/AVTZZQ3F23NXUYFSFJRGNCTY7H5F3AVCNFSM6AAAAABEXHGSROVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDANZYG43TGMZSGM> . You are receiving this because you were mentioned. <https://github.com/notifications/beacon/AVTZZQ5KCWFZUTULQYZ4OVLY7H5F3A5CNFSM6AAAAABEXHGSROWGG33NNVSW45C7OR4XAZNMJFZXG5LFINXW23LFNZ2KUY3PNVWWK3TUL5UWJTT346IEW.gif> Message ID: < ***@***.***> ***@***.***>

[evanrich]

Sorry for the late followup, I was out of town. Looks like @SwagDad99 has provided some info tho, but I'm glad to help if you need more debug stuff

[issue-triage-workflows]

There hasn't been any activity on this issue recently. Due to the high number of incoming GitHub notifications, we have to clean some of the old issues, as many of them have already been resolved with the latest updates.
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