Complaints Search

Request:

• Url /apis/complaints/search?index=1&size=15&bookingid={bookingid}&propertyid={propertyid}&propertyownerid={propertyOwnerId}

• Query index optional integer type, start from 1.

• Query size optional integer type, page size default to 15 if not specified.

• Query bookingid optional integer type

• Query propertyid optional integer type

• Query propertyOwnerId optional integer type

• Method GET

Response:

{
  "TotalCount": 2,
  "TotalPages": 1,
  "Items": [
    {
      "BookingId": 1234,
      "PropertyId": 8848,
      "PropertyName": "Casa Jade",
      "LeadGuestName": "Rulee Chen",
      "ComplaintCategory": "Cleanliness",
      "ComplaintNotes": "The property was filthy on arrival",
      "ComplaintConclusion": "Agreed a £200 refund",
      "CompensationAmount": 200,
      "CompensationOwnerAmount": 200,
      "CurrencySymbol": "£"
    },
    {
      "BookingId": 1234,
      "PropertyId": 8848,
      "PropertyName": "Casa Jade",
      "LeadGuestName": "Rulee Chen",
      "ComplaintCategory": "Cleanliness",
      "ComplaintNotes": "The property was filthy on arrival",
      "ComplaintConclusion": "Agreed a £200 refund",
      "CompensationAmount": 200,
      "CompensationOwnerAmount": 200,
      "CurrencySymbol": "£"
    }
  ]
}

• BookingId Unique booking ID
• PropertyId Unique iPro Property Reference
• PropertyName Property Name from the Map Field
• LeadGuestName Lead Guest name on the booking
• ComplaintCategory Category of complaints set within the iPro system
• ComplaintNotes Details of the complaint
• ComplaintConclusion What has been agreed to satisfy the complaint
• CompensationAmount How much if anything was refunded to the customer / guest
• CompensationOwnerAmount How much was agreed with the owner of the property for them to pay to the agency
• CurrencySymbol Currency symbol for the amounts