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Complaints Search
Rulee Chen edited this page Sep 21, 2019
·
8 revisions
Request:
-
Url
/apis/complaints/search?index=1&size=15&bookingid={bookingid}&propertyid={propertyid}&propertyownerid={propertyOwnerId}
-
Query
index
optional
integer type, start from 1. -
Query
size
optional
integer type, page size default to 15 if not specified. -
Query
bookingid
optional
integer type -
Query
propertyid
optional
integer type -
Query
propertyOwnerId
optional
integer type -
Method
GET
Response:
{
"TotalCount": 2,
"TotalPages": 1,
"Items": [
{
"BookingId": 1234,
"PropertyId": 8848,
"PropertyName": "Casa Jade",
"LeadGuestName": "Rulee Chen",
"ComplaintCategory": "Cleanliness",
"ComplaintNotes": "The property was filthy on arrival",
"ComplaintConclusion": "Agreed a £200 refund",
"CompensationAmount": 200,
"CompensationOwnerAmount": 200,
"CurrencySymbol": "£"
},
{
"BookingId": 1234,
"PropertyId": 8848,
"PropertyName": "Casa Jade",
"LeadGuestName": "Rulee Chen",
"ComplaintCategory": "Cleanliness",
"ComplaintNotes": "The property was filthy on arrival",
"ComplaintConclusion": "Agreed a £200 refund",
"CompensationAmount": 200,
"CompensationOwnerAmount": 200,
"CurrencySymbol": "£"
}
]
}
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BookingId
Unique booking ID -
PropertyId
Unique iPro Property Reference -
PropertyName
Property Name from the Map Field -
LeadGuestName
Lead Guest name on the booking -
ComplaintCategory
Category of complaints set within the iPro system -
ComplaintNotes
Details of the complaint -
ComplaintConclusion
What has been agreed to satisfy the complaint -
CompensationAmount
How much if anything was refunded to the customer / guest -
CompensationOwnerAmount
How much was agreed with the owner of the property for them to pay to the agency -
CurrencySymbol
Currency symbol for the amounts
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