Awesome MSP

A curated list of awesome tools, platforms, products, and resources for Managed Service Providers (MSPs).

Table of Contents

• RMM
• PSA & Ticketing
• BDR
• DNS Filtering and Web Security
• Email Security
• Endpoint Protection and EDR
• Security Suites, Platforms and MDRs
• IT Documentation
• Network Monitoring
• Communication and Collaboration
• Training and Certification
• Communities & Forums
• Blogs & Podcasts
• Conferences & Events
• Cloud Management
• Remote Support
• Mobile Device Management (MDM)
• Asset Management
• Password Management
• VoIP and Telephony
• Patch Management
• Identity and Access Management (IAM)
• Software Bundles and Suites
• Managed Print Services
• Virtual Desktop Infrastructure (VDI)
• Business Resources

RMM

• Atera - All-in-one IT management solution with PSA and Remote Access.
• ConnectWise Automate - RMM software that automates the technical work & improves ROI.
• Datto RMM - Managed service providers can remotely secure, monitor, and manage endpoints.
• Kaseya VSA - Unified endpoint management, from traditional to emerging – including mobile IOT, VMs and more.
• Level - Flexible, intuitive, and secure remote monitoring and management (RMM) platform.
• NinjaRMM - An appliance-based IT-OT convergence solution meant for the manufacturing segment that lets legacy OT systems (SCADA systems and PC controllers) securely connect over the internet over endpoints anywhere at any time.
• Pulseway - RMMsoftware, with automation, patching, remote control and network discovery.
• SolarWinds RMM - N-able N-sight is a complete MSP solution. RMM, remote access, ticketing, and billing.

PSA & Ticketing

• Autotask PSA - Cloud solution offers ITL-aligned ticketing model, open APIs, ITSM tools, integrations with Datto RMM and more.
• ConnectWise Manage - MSP PSA software with integrated help desk, sales & marketing, procurement, time tracking & billing.
• Freshdesk - cloud-based customer service software that gives you everything you need to deliver support.
• HaloPSA - All-in-One PSA Software for Managed Service Providers.
• Kaseya BMS - Business management solution.
• ManageEngine ServiceDesk Plus - IT service management (ITSM) software with integrated IT asset management, CMDB, problem management, and change and release management, along with service desk capabilities.
• Tigerpaw - End-to-end business automation and management across all aspects of your business.
• Zendesk - Customer service and support ticketing system.
• ZestMSP - MSP PSA software with integrated help desk, time tracking, and more.

BDR

• Acronis - Backup software & data protection solutions for consumers, businesses & MSPs.
• Altaro VM Backup - A BDR solution designed specifically for virtual environments, providing backup, replication, and disaster recovery for VMware and Hyper-V.
• Barracuda Backup - A BDR solution that offers features like offsite replication, cloud-to-cloud backup, and granular file recovery.
• Carbonite Server Backup - A cloud-based BDR solution that offers features like hybrid backup, granular recovery, and high availability for business continuity.
• Commvault Complete Backup & Recovery - Commvault provides features like deduplication, replication, and disaster recovery automation.
• Datto SIRIS - BCDR solutions equipt with appliance backup, ransomware detection, disaster recovery and verified backup and restore.
• Infrascale Disaster Recovery - A cloud-based BDR solution that offers features like failover and failback, push-button recovery, and ransomware detection.
• Nakivo Backup & Replication - A fast and reliable BDR solution designed for virtual, physical, and cloud environments.
• Rubrik Cloud Data Management -A cloud-native BDR solution that simplifies data protection, automates disaster recovery, and provides instant access to data.
• StorageCraft - Data backup and disaster recovery solutions.
• Unitrends Backup & Recovery - A comprehensive BDR solution that protects data across virtual, physical, and cloud environments.
• Veeam - A comprehensive BDR solution that offers features like instant VM recovery, replication, and data deduplication.

DNS Filtering and Web Security

• Censornet Web Security - Censornet Web Security offers features like content filtering, application control, and real-time threat intelligence.
• Cisco Umbrella -Cloud-delivered enterprise network security which provides users with a first line of defense against cybersecurity threats.
• DNSFilter - DNS threat protection and content filtering.
• Forcepoint Web Security - A comprehensive web security solution that offers protection against advanced threats and data loss.
• McAfee Web Gateway - A comprehensive web security solution that provides protection against advanced threats, data loss, and malicious websites.
• SafeDNS - A cloud-based DNS filtering service that helps protect against online threats such as malware, phishing, and ransomware. SafeDNS offers customizable content filtering, real-time threat intelligence, and reporting capabilities.
• TitanHQ WebTitan - A cloud-based web filtering and security solution offers customizable policies, reporting, and integration with popular security tools.
• WatchGuard DNSWatch - WatchGuard DNSWatch is a DNS filtering service that offers real-time threat intelligence and customizable policies to block access to dangerous content.

Email Security

• Avanan - Enterprise email security solutions to prevent phishing, malware, data leakage, account takeover & shadow IT for cloud applications.
• Barracuda Email Protection - Security, Application Delivery and Data Protection Solutions.
• Cisco Email Security - A email security solution that offers advanced threat defense, data loss prevention, and email encryption.
• Fortinet FortiMail - An email security gateway that provides advanced protection against spam, phishing, malware, and other threats.
• Mimecast - Mimecast cloud cybersecurity services for email, data, and web protects critical communications, people and data.
• N-able Mail Assure - Offers MSPs AI-driven email security with close to 100% filtering accuracy.
• Proofpoint - Offers compliance and cybersecurity solutions for email, web, cloud, and more.
• Sophos Email Security - A cloud-based email security solution that offers protection against spam, phishing, malware, and ransomware.
• SpamTitan - Email security and spam filtering with SpamTitan from TitanHQ uses double AV and AI driven malicious URL detection to block malicious threats.
• Trellix Email Security - A comprehensive email security solution that protects against advanced threats, including spear-phishing, ransomware, and impersonation attacks.
• Trend Micro Email Security - A comprehensive email security platform that provides protection against advanced threats, phishing, and business email compromise.
• Zix Email Threat Protection - A cloud-based email security solution that offers advanced threat protection, phishing defense, and content filtering.

Endpoint Protection and EDR

• Bitdefender EDR - Take EDR security to the next level with Bitdefender Endpoint Detection and Response. Advanced attack visibility and response for all endpoint security solutions.
• Comodo - Endpoint Detection and Response (EDR) is a free open source platform to detect threats and investigate the entire lifecycle of the threat.
• CrowdStrike Falcon - Unites the most complete knowledge & the smartest technologies to deliver total, effortless protection.
• Deep Instinct - Takes a prevention-first approach to stopping ransomware and other malware using the worlds first and only purpose-built, deep learning cybersecurity framework.
• McAfee Endpoint Security - A comprehensive endpoint protection solution that provides defense against advanced threats, data loss prevention, and endpoint encryption.
• SentinelOne - Provider of autonomous security solutions for endpoint, cloud, and identity environments.
• Sophos Intercept X - A next-generation endpoint protection solution that combines deep learning technology, exploit prevention, and EDR capabilities.
• Trend Micro Apex One - An all-in-one endpoint protection solution that provides advanced threat protection, vulnerability shielding, and EDR capabilities.
• VMware Carbon Black - Consolidates endpoint protection and IT operations into an endpoint protection platform (EPP) that prevents advanced threats.
• Webroot - Delivers multi-vector protection for endpoints and networks and threat intelligence services to protect businesses and individuals in a connected world.

Security Suites, Platforms and MDRs

• Arctic Wolf Managed Risk - Arctic Wolf Managed Risk enables you to discover, assess, and harden your environment against digital risks by contextualizing your attack surface coverage across your networks, endpoints, and cloud environments.
• Bitdefender - Cybersecurity software delivering threat prevention, detection, and response solutions worldwide.
• Blackpoint Cyber - Blackpoint Cyber's purpose-built MDR technology combines network visualization, tradecraft detection, and endpoint security to rapidly detect and neutralize lateral movement in its earliest stages.
• Check Point Harmony - Check Point Harmony is the industry's first unified security solution for users devices and access. It protects devices and internet connections from the most sophisticated attacks while ensuring zero-trust access to corporate applications.
• CrowdStrike Falcon Complete - CrowdStrike Falcon Complete MDR is the world's 1st managed extended detection & response (MXDR) service with end-to-end remediation.
• Cynet - End-to-end, natively automated XDR platform built to enable lean IT security teams to achieve comprehensive, effective protection.
• Guardz - Managed cybersecurity platform built for MSPs & IT pros. Discover the cyber platform that secures & insures your business.
• Huntress - Huntress delivers a powerful suite of managed endpoint detection and response (EDR) capabilities, backed by a team of 24/7 threat hunters, to protect your business from today’s determined cybercriminals.
• SentinelOne Singularity - The SentinelOne Singularity platform intelligently automates EDR and XDR by providing Storyline context and a full range of automated and manual remediation actions.
• Sophos - Managed Detection and Response (MDR) and incident response services and a broad portfolio of endpoint, network, email, and cloud security technologies.

IT Documentation

• Hudu - IT documentation and password management platform.
• IT Glue - documentation platform that allows for efficient storage and retrieval of all the documentation you need.
• Passportal - Cloud-based, privileged access system combining both password and documentation management.

Network Monitoring

• Auvik - Cloud-based network management software.
• PRTG Network Monitor - On premises and cloud-based network monitoring software.
• Zabbix - open source monitoring solution for network monitoring and application monitoring of millions of metrics.

Communication and Collaboration

• Microsoft Teams - Collaboration and communication platform for teams.
• Slack - Team collaboration and communication tool.
• Zoom - Video conferencing and online meeting and collaboration platform.

Training and Certification

• Cisco Networking Academy - curriculum, learning, support and training platform.
• CompTIA - IT certifications and training resources.
• Microsoft Learn - Training and certification resources for Microsoft products and services.
• MSP Alliance - A global organization for managed service providers.

Communities & Forums

• Everything MSP Facebook Group - Everything MSP, the online community for MSPs, launched at Autotask Community Live in September 2017.
• IT & MSP Business Owners Facebook Group - Designed as a support community for those people working to improve their IT & Managed Service Provider businesses. Feature discussions to help your business and to help you grow.
• IT Nation - a community of IT professionals dedicated to knowledge sharing, networking and professional development.
• MSP subreddit (r/msp) - A Reddit community for MSPs to discuss and share information on relevant topics.
• MSPGeek - MSPGeek is a free MSP Community which helps support all types of Managed Services (MSP/MSSP/CSP/TSP).
• The Tech Tribe - A membership-based community for MSPs and IT professionals, offering educational content, resources, webinars, and an active forum for discussions and networking.

Blogs & Podcasts

• MSP Voice - A podcast and community for MSPs to share their stories and experiences.
• [RocketMSP Podcast] - The RocketMSP Podcast, formerly MSP Webinars, brings MSP business owners, channel vendors, and other interesting people on for interviews and conversations with Steve Taylor.
• MSP Survivalist - Real talk with Managed Service Provider experts helping you to survive cybersecurity threats, grow new business and overcome modern challenges.
• MSPAlliance Podcast - MSPAlliance podcasts on the global cloud & managed services profession.
• TubbTalk - Whether you are an IT Consultant, an IT Managed Service Provider (MSP) or an IT Solution Provider business owner, TubbTalk – the Podcast for IT Consultants – will help you with valuable advice on how to be the best at what you do.
• MSPMarketing Podcast - Listen every Tuesday and discover how to get new clients and make more profit. The show is about 30 minutes long and you can either watch on YouTube or listen on your favourite podcast platform.

Conferences & Events

• ChannelCon - Annual conference for IT professionals and MSPs hosted by CompTIA.
• DattoCon - Annual conference for MSPs and IT service providers hosted by Datto.
• MSPGeekCon - A Conference For MSPs by MSPs.

Cloud Management

• CloudCheckr - Cloud management platform for MSPs, offering cost optimization, security, and compliance management.
• CloudHealth - Cloud management platform for MSPs, providing cost management, security, and governance.
• Nerdio - Azure Virtual Desktop Management and Windows 365 solutions for Managed Service Providers & Enterprise IT professionals.

Remote Support

• AnyDesk - A lightweight and fast remote support tool that allows you to access devices, transfer files, and collaborate with others. AnyDesk is known for its low latency and high-performance capabilities.
• Bomgar Remote Support - A comprehensive remote support platform that offers features like remote access, file transfer, and desktop sharing. It is designed for IT and support teams.
• ConnectWise Control - Remote support and remote access solution.
• LogMeIn Rescue - A powerful remote support platform that offers features like remote access, file transfer, and diagnostic tools. It is designed for IT professionals and customer support teams.
• Remote Utilities - A secure and flexible remote support solution that offers features like remote access, file transfer, and remote task management. It is designed for IT professionals and support teams.
• ScreenConnect - A remote support tool that provides secure access to devices, file transfer, and remote diagnostics. It is designed for IT professionals and MSPs.
• SolarWinds Take Control - A remote support solution that provides remote access, file transfer, and system diagnostics. It is designed for MSPs and IT professionals.
• Splashtop - Fast and secure solutions for remote work, remote support, remote learning, and more at the best value.
• TeamViewer - A comprehensive remote support solution that allows you to access and control devices remotely, share files, and collaborate with others.

Mobile Device Management (MDM)

• Jamf Pro - Apple enterprise mobility management delivers mobile security and unified endpoint management for Apple devices.
• Kandji - Goes beyond Apple MDM solutions by connecting device security and device management.
• Microsoft Intune - Cloud-based service for device management, mobile application management, and PC management capabilities.
• MobileIron - mobile-centric, zero trust platform built on a unified endpoint management (UEM) foundation.
• VMware Workspace ONE - Unified endpoint management and MDM solution.

Asset Management

• Asset Panda - Asset tracking and management platform.
• Lansweeper - IT asset management software.
• Snipe-IT - Open-source IT asset management solution.

Password Management

• 1Password - 1Password is a password management solution offering secure password storage, password sharing, and multi-factor authentication.
• Bitwarden - Bitwarden is an open-source password management solution that offers password storage, password sharing, and multi-factor authentication.
• Enpass - Enpass is a password management solution that offers offline password storage, password sharing, and data encryption.
• Keeper - Keeper is a password management tool that provides features such as password storage, password sharing, and secure file storage.
• LastPass - LastPass is a popular password management tool that offers features such as password storage, password sharing, and multi-factor authentication.
• NordPass - NordPass is a password management tool that provides features such as password storage, password sharing, and secure notes storage.
• Passportal - Passportal is a password management tool designed specifically for MSPs, offering features such as password storage, password sharing, and secure document storage.
• RoboForm - RoboForm is a password management tool that provides features such as password storage, form-filling, and secure sharing.
• Sticky Password - Sticky Password offers password management services, including password storage, password sharing, and multi-factor authentication.
• True Key - True Key by McAfee is a password management solution that offers secure password storage, multi-factor authentication, and integration with various devices.
• Zoho Vault - Zoho Vault is a password management solution that provides secure password storage, password sharing, and integration with various applications.

VoIP and Telephony

• 3CX - 3CX is a software-based VoIP and telephony solution that offers features such as call management, video conferencing, and contact center capabilities.
• 8x8 - 8x8 helps businesses of all sizes empower employees and delight customers with a unified platform for contact center, business phone, video, and chat.
• Dialpad - Dialpad provides cloud-based VoIP and telephony solutions, including phone systems, video conferencing, and team messaging.
• Grasshopper - Grasshopper is a VoIP service designed for small businesses, providing virtual phone numbers, call forwarding, and voicemail transcription services.
• Intermedia - Intermedia provides a suite of VoIP and telephony solutions, including cloud-based phone systems, video conferencing, and team collaboration tools.
• Jive Communications - Jive Communications offers a range of VoIP and telephony solutions, including cloud-based phone systems, video conferencing, and contact center services.
• Mitel - Mitel provides a range of VoIP and telephony solutions, including cloud-based phone systems, video conferencing, and team collaboration tools.
• Nextiva - Software company that enables all your business communications through one collaboration tool.
• Ooma - Ooma offers VoIP and telephony services for businesses, including cloud-based phone systems, video confer.
• RingCentral - Provides businesses with different cloud-based business communications solutions that include message, video, phone, and contact center services that allow teams and customers to work together - from anywhere.
• Vonage - Vonage offers a variety of VoIP and telephony solutions for businesses, including cloud-based phone systems, video conferencing, and contact center services.

Patch Management

• Automox - Automox is a cloud-native patch management solution that supports Windows, macOS, and Linux systems, as well as third-party applications.
• BatchPatch - BatchPatch is a Windows update and patch management tool that enables administrators to deploy updates and patches to multiple computers simultaneously.
• GFI LanGuard - Network security scanner and patch management solution.
• Ivanti Patch for SCCM - Ivanti provides a patch management solution that extends Microsoft System Center Configuration Manager (SCCM) to manage and deploy patches for third-party applications.
• ManageEngine Patch Manager Plus - ManageEngine offers a comprehensive patch management solution that supports Windows, macOS, and Linux systems, as well as third-party applications.
• N-able N-central - N-able N-central offers patch management capabilities as part of its remote monitoring and management (RMM) platform, enabling MSPs to manage patches for clients' systems.
• PDQ Deploy - PDQ Deploy is a patch management tool that enables administrators to deploy patches for Windows systems and third-party applications.
• Scappman - Automate your application installations and updates in Microsoft Intune.
• SolarWinds Patch Manager - SolarWinds Patch Manager automates the patch management process for Windows and third-party applications, providing vulnerability scanning, patch deployment, and reporting.
• Syxsense Manage - Syxsense Manage is a cloud-based patch management solution that supports Windows, macOS, and Linux systems, as well as third-party applications.

Identity and Access Management (IAM)

• CyberArk Identity - CyberArk offers a comprehensive suite of IAM solutions, including single sign-on, multi-factor authentication, and privileged access management.
• Duo - Protect your workforce and user data from cybersecurity risks with Multifactor Authentication (MFA), Two-Factor Authentication (2FA) and a Single Sign-On solution, by Cisco.
• ForgeRock - ForgeRock offers comprehensive IAM solutions, including access management, identity management, and identity gateway services.
• IBM Security Identity and Access Management - IBM provides a suite of IAM tools, including identity governance, privileged access management, and access management solutions.
• JumpCloud - JumpCloud is a cloud-based IAM platform that offers solutions for single sign-on, multi-factor authentication, and user management.
• Microsoft Azure Active Directory - Identity platform with enhanced security, access management, scalability, and reliability.
• Okta - Identity and access management platform.
• OneLogin - Secure your workforce, customers, and partner data with a modern IAM platform.
• Oracle Identity Management - Oracle offers a suite of IAM tools, including access management, identity governance, and directory services.
• Ping Identity - Ping Identity provides IAM solutions for single sign-on, multi-factor authentication, and API security.
• RSA SecurID Suite - RSA SecurID Suite provides a range of IAM solutions, including multi-factor authentication, risk-based authentication, and identity governance and lifecycle management.

Software Bundles and Suites

• Atera - This all-in-one MSP platform combines remote monitoring and management with professional services automation, making it a comprehensive solution for MSPs.
• Barracuda MSP - This suite offers MSPs a range of tools for remote monitoring, security, and network management, helping to protect clients' IT environments.
• Comodo One MSP - This platform provides MSPs with a range of tools, including remote monitoring and management, patch management, and service desk functionality, to help manage clients' IT environments.
• ConnectWise Suite - Software tools, services, and a community of peers to help MSPs grow and manage their business.
• Datto Suite - MSPs rely on Datto for mission-critical business continuity and disaster recovery, networking, business management, and file backup and sync solutions.
• Kaseya Suite - A suite of products for MSPs, including RMM, PSA, security, and network monitoring solutions.
• ManageEngine MSP - This suite of IT management tools offers MSPs a range of capabilities, including network monitoring, IT service desk, asset management, and endpoint management.
• N-able(formerly SolarWinds MSP) - This platform offers a suite of tools, including remote monitoring and management, backup, and security solutions, tailored specifically for MSPs.
• NinjaRMM - A powerful and easy-to-use RMM tool that offers MSPs a range of features including patch management, remote access, and network monitoring.
• Pulseway MSP - This platform provides MSPs with a comprehensive set of tools for remote monitoring and management, IT automation, and professional services automation.
• SolarWinds MSP Suite - Software, resources, and tools for MSPs and IT departments with Remote Monitoring & Management, Data Protection, and Security solutions.

Managed Print Services

• ECiFMAudit - Data-driven solution designed to capture, store, and analyze critical printing data from most major manufacturers.
• PaperCut - Print management software with managed print services features.
• PrinterLogic - PrinterLogic's Enterprise Print Management software allows IT professionals to simplify printer driver management and empower end users.

Virtual Desktop Infrastructure (VDI)

• Citrix Virtual Apps and Desktops - Modernizes IT with a secure, easy-to-manage cloud solution to quickly deliver apps or desktops from any cloud or datacenter worldwide.
• Microsoft Windows Virtual Desktop - Combines the scale, security, and cost benefits of Azure and Microsoft 365 for a secure remote desktop from virtually anywhere.
• VMware Horizon - VDI and app virtualization platform.

Business Resources

• MSPAlliance - A global association for MSPs, offering certification, networking, and resources to help grow MSP businesses.
• MSPCFO - A financial analysis tool designed to help MSPs understand their profitability and identify areas for improvement.
• MSPGH - A blog and resource to help MSPs grow their businesses with marketing tips and strategies.
• MSPmentor - A blog and news site providing insights, resources, and strategies for managed service providers.
• MSP Insights - Exclusive, business-enabling content for managed service providers (MSPs) from successful MSPs and the associations that serve them.