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Skills

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• Java
• Javascript
• HTML
• CSS
• SASS
• Bootstrap
• SQL
• PHP
• Python
• Git
• Cognos Analytics

💻 Projects

Portfolio Website @ http://jegraham.github.io/ (September 2017 - December 2017)

• Created portfolio website using HTML, CSS, Javascript, and Bootstrap.
• Implemented Github API to dynamically import public repositories into the portfolio website.
  
  

Stock Market Analysis Honours Project @ Brock University (June 2018 - May 2019)

• Created a data set using Google Sheets to create an efficient and creative resolution for the project. The solution consisted of numerous statistics calculations and graphs for further analysis.
• Provided accurate and analytical insights from the dataset to understand the stock market and make better predictions.
  
  

Volunteer Connect Honours Project @ Brock University (May 2018 - August 2018)

• Designed a website to connect volunteers and organizations with one another to close the gap between volunteer opportunities and volunteers.
• Research conducted by analyzing how dating apps connect users.
  
  

Volunteer Connect Entreupreneurship Project @ Brock University (September 2017 - December 2017)

• Designed the first-place solution to help volunteers and organizations connect. The website and app had event listings, application forms, login, and how-to guides.
• Managed a team to undergo various research, design, and development to ensure timely completion of the assignment.
  
  

👩🏼‍💻 Technical Experience

Intermediate Cognos Analytics Software Support Engineer @ IBM (August 2020 - Present)

• Mentored new hires and scheduling regular touchpoints to discuss case and training progress. Specialized in security and API connections.
• Technologies used: Cognos Analytics, Javascript, SQL, OIDC, SSO, SSL, Linux, HTML, Web Developer Tools, Github, Security.
  
  

Junior Cognos Analytics on Cloud Software Support Engineer @ IBM (January 2019 - August 2020)

• Collaborated with cross-functional teams to work toward a better SaaS Support experience. For example, Developed a Github Playbook with content for the team to include documentation on processes and additional resources.
• Technologies used: Cognos Analytics, Cloud, Subscription Services, VPN, Networking, Javascript, SQL, OIDC, SSO, SSL, Linux, HTML, Github, Web Developer Tools.
  
  

Cognos Analytics on Cloud Software Support Engineer - Onboarding Specialist @ IBM (January 2017 - January 2019)

• Onboarded over 200 organizations to IBM cloud and initiated improvements to onboarding experience by automating onboarding form, further reduced by 50%.
• Technologies used: Cognos Analytics, Cloud, VPN, Networking, OIDC, SSO, SSL, Linux.
  
  

Cognos Analytics Analyst @ IBM (January 2016 - January 2017)

• Communicated with clients to review, troubleshoot and resolve their technical issues. Organized daily swarm to progress team cases and further reduce team case volume by 20%.
• Technologies used: Cognos Analytics, Business Intelligence.
  
  

📌 On The Side

Event Lead & Participant @ Technovation (January 2019 Present)

• Manage over 25 volunteers, mentors, and ambassadors for each IBM-hosted event. Each event had approximately 300 attendees to work and guide the girls on their STEM project.
  
  

Student Ambassador @ IBM (January 2016 - December 2018)

• Communicate and represent IBM during career fairs, hackathons, and networking events.
  
  

STEM Conference Participant @ IBM (January 2016 - December 2018)

• Attend STEM Female Millenial Conference discussions include design thinking, networking, and career roundtables.
  
  

Site Lead & Participant @ IBM Future Blue (January 2016 - December 2016)

• Lead the IBM Interns in extracurricular events to enhance the IBM internship experience and network with fellow interns in other departments and positions.
  
  

👩🏼‍🎓 Education

Master of Science in Computer Science (MSc)
Brock University - St. Catharines, Ontario _(Fall 2021 - Winter 2023)

Honours Bachelor of Science in Computer Science (BSc)
Brock University - St. Catharines, Ontario _(Fall 2014 - Winter 2019)

🏆 Accomplishments

• IBM Agile Explorer @ IBM (April 2021)
• IBM Cloud Essentials @ IBM (April 2021)
• IBM Cognos Analytics V11.1.x Adminsitration Essentials @ IBM (April 2021)
• Cloud Core @ IBM (March 2021)
• IBM Storafe and Cloud Essentials @ IBM (June 2020)
• Security and Privacy by Design Foundations @ IBM (May 2020)
• Think Like a Hacker @ IBM (May 2020)
• IBM Cognos Analytics V11.10.x Administration Essentials @ IBM (April 2020)
• Winning the Platform - Cloud Pak for Data @ IBM (April 2020)
• Beyond the Basics: Itsio and IBM Cloud Kubernetes Service @ IBM (March 2020)
• Containers, K8s and Itsio on IBM Cloud @ IBM (March 2020)
• Hadoop Foundations - Level 1 @ IBM (March 2020)
• IBM Cloud Kubernetes Service @ IBM (March 2020)
• Cognitive Practitioner @ IBM (October 2019)
• IBM Cloud Private - Foundation Technology @ IBM (October 2019)
• Offering Manager - Accelerating SaaS @ IBM (October 2019)
• Offering Manager - Define, Build & Deliver @ IBM (October 2019)
• Offering Manager - Scaling the Business @ IBM (October 2019)
• Offering Manager - Voice of the Market @ IBM (October 2019)
• Big Data Foundations - Level 1 @ IBM (September 2019)
• Managing the Business @ IBM (September 2019)
• Portfolio & Market Planning @ IBM (September 2019)
• IBM Cloud Essentials @ IBM (August 2019)
• Knowledge Centered Services (KCS) Practitioner @ IBM (April 2019)
• Docker Essentials: A Developer Introduction @ IBM (March 2019)
• Enterprise Design Thinking Co-Creator @ IBM (February 2019)
• Enterprise Design Thinking Practitioner @ IBM (February 2019)
• Getting Started with Microservices with Istio and IBM Cloud Kubernetes Service @ IBM (February 2019)
• IBM Blockchain Essentials @ IBM (November 2018)
• Earning Advocacy Practitioner @ IBM (February 2018)