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1.13.0
Tickets are now searchable: from the forum's search box, from a new search page, and with filters like is:open or priority:urgent.
New
- Tickets in the forum search. The search box in the header now finds support tickets too. Members only ever see their own tickets; staff see every ticket they can handle.
- A search page for tickets. Searching from the support desk opens a full results page, with paging, so a long list of matches is easy to work through.
- Search filters. Narrow a search with
is:open,is:in-progress,is:awaiting-response,is:resolved,is:closed,is:unassigned,is:assignedoris:mine(put a-in front to exclude, like-is:closed), pluscategory:,type:standard|appealandassigned:me|none. Staff also getpriority:urgent|normal|lowandauthor:<username>.
Improved
- Tidier reply composer for staff. Internal note and Saved replies now share one row under the ticket title, on phones as well as desktop.
After updating
Run php flarum cache:clear. There are no database changes in this release.
Thanks to huoxin for the ticket search work.