Email fail - Invalid header value detected

[rafaelstz]

Preconditions (*)

1. Magento 2.3.3
2. Change the Sender Name using punctuation.

Steps to reproduce (*)

1. You can access the contact form and fill the name using punctuation like Rafael Corrêa
2. Or changing the Sender Name using punctuation.

Expected result (*)

1. Send the email

Actual result (*)

1. Receive the error message below.

Invalid header value detected

[m2-assistant]

Hi @rafaelstz. Thank you for your report.
To help us process this issue please make sure that you provided the following information:

• Summary of the issue
• Information on your environment
• Steps to reproduce
• Expected and actual results

Please make sure that the issue is reproducible on the vanilla Magento instance following Steps to reproduce. To deploy vanilla Magento instance on our environment, please, add a comment to the issue:

@magento give me 2.3-develop instance - upcoming 2.3.x release

For more details, please, review the Magento Contributor Assistant documentation.

@rafaelstz do you confirm that you were able to reproduce the issue on vanilla Magento instance following steps to reproduce?

• yes
• no

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[m2-assistant]

Hi @andrewbess. Thank you for working on this issue.
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[rafaelstz]

@magento give me 2.3-develop instance

[magento-engcom-team]

Hi @rafaelstz. Thank you for your request. I'm working on Magento 2.3-develop instance for you

[magento-engcom-team]

Hi @rafaelstz, here is your Magento instance.
Admin access: https://i-25542-2-3-develop.instances.magento-community.engineering/admin
Login: admin Password: 123123q
Instance will be terminated in up to 3 hours.

[andrewbess]

Hello @rafaelstz
Magento uses "zendframework/zend-mail" to send emails.
This module validates headers according to RFC 2822.
Please take a look at this document (section 2.2).
As you can see, your sender name has the symbol "á" with code 195.
So, I think this task can be closed.
@magento-engcom-team how do you think about it?

[m2-assistant]

Hi @magento-engcom-team. Thank you for working on this issue.
In order to make sure that issue has enough information and ready for development, please read and check the following instruction: 👇

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[rafaelstz]

Hi @andrewbess,
But Magento's core requires the version, the Magento 2.3.2 doesn't have this issue.

[davidverholen]

the same happens for order mails if the customer name contains non ascii characters. So this issue is valid and even pretty critical

[m2-assistant]

Hi @davidverholen. Thank you for working on this issue.
In order to make sure that issue has enough information and ready for development, please read and check the following instruction: 👇

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• 2. Verify that issue has a meaningful description and provides enough information to reproduce the issue. If the report is valid, add Issue: Clear Description label to the issue by yourself.

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[magento-engcom-team]

✅ Confirmed by @davidverholen
Thank you for verifying the issue. Based on the provided information internal tickets MC-28945 were created

Issue Available: @davidverholen, You will be automatically unassigned. Contributors/Maintainers can claim this issue to continue. To reclaim and continue work, reassign the ticket to yourself.

[david-fuehr]

This issue is a duplicate of #24902 and already fixed in MR #24906

[vipin12117]

Magento did not fixed in 2.3.4

[hanhpv]

still happens on EE 2.3.3
If customer name contains special characters like this Rafael Corrêa. The order confirmation email failed to send, which is critical.

[rafaelstz]

This solution worked for me 🎉 !
In the EmailMessage class vendor/magento/framework/Mail/EmailMessage.php the encoding can be set if passed in an argument in the constructor, but it is null by default.

if ($encoding) {
   $this->message->setEncoding($encoding);
}

So, I think the best practice use type in di.xml in your module without rewrite and plugins.

<type name="Magento\Framework\Mail\EmailMessage">
   <arguments>
       <argument name="encoding" xsi:type="string">utf-8</argument>
   </arguments>
</type>

Reference: https://magento.stackexchange.com/a/306638/16416

[abdulrafay-systemsltd]

I am facing this issue in Magento EE ver. 2.3.2
Invalid header value detected {"exception":"[object] (Magento\Framework\Exception\MailException(code: 0): Invalid header value detected at /vendor/magento/module-email/Model/Transport.php:101,