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problems installation #174

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cobland opened this issue Sep 30, 2016 · 6 comments
Closed

problems installation #174

cobland opened this issue Sep 30, 2016 · 6 comments

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@cobland
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cobland commented Sep 30, 2016

Enabling Tracking Protection I get this error message:

Uh oh. ⁨Tracking Protection⁩ could not be enabled

@groovecoder
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Thanks for the bug report. Can you specify your Windows/Linux/Mac version and Firefox version?

@cobland
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cobland commented Sep 30, 2016

Firefox 49.0.1
windows 7 ultimate x64

2016-09-30 14:15 GMT+02:00 luke crouch notifications@github.com:

Thanks for the bug report. Can you specify your Windows/Linux/Mac version
and Firefox version?


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Mario Chisari
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@SoftVision-EmilPasca
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Hi, can you please navigate to "about:addons" page and check for Test Pilot update before attempting to re-enable Tracking Protection? It seams that the Test Pilot page fails to enable the new experiments launched until the browser checks for updates and installs the latest version of Test Pilot.

If this does not fix your problem, is it possible that you have a custom firewall installed or a super protective antivirus client? We had reporters in the past that encountered problems related to this causes and everything was resolved if the firewall was bypassed or if some antivirus permissions were added for Test Pilot & experiments.

@ckprice
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ckprice commented Sep 30, 2016

Ref: mozilla/testpilot#1474

@cobland
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cobland commented Sep 30, 2016

Ok, first i have disabled antivirus and firewall (eset smart security 9),
but with no success.
Then i have uninstalled test pilot, but now i can't reinstall it.

A screenshot

it remains so, but not install

2016-09-30 17:27 GMT+02:00 Cory Price notifications@github.com:

Ref: mozilla/testpilot#1474
mozilla/testpilot#1474


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Mario Chisari
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@groovecoder
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Closing in favor of mozilla/testpilot#1474.

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