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Jun 27, 2025
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client-troubleshooting: clarify how to remove file #379

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8 changes: 6 additions & 2 deletions src/pages/how-to/troubleshooting-client.mdx
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Expand Up @@ -331,8 +331,6 @@ the `config.json` file:
- `/etc/netbird/config.json` for Linux/MacOS
- `C:\ProgramData\netbird\config.json` for Windows

You will need to remove the file manually to use the machine as a different user/Setup Key.

You might get errors like below when trying to use Setup Key/different SSO user account during login:

```
Expand All @@ -349,6 +347,12 @@ The most notable examples of encountering the issue are:
- a machine\'s Peer got removed from the Dashboard without clearing the file,
- the user uses different browser/profile or selects the wrong account during SSO login at the start of the workday,

To resolve the issue, you will need to remove the file manually to use the machine as a different user/Setup Key while the NetBird client daemon is stopped:

1. `netbird service stop`
2. `sudo rm /etc/netbird/config.json` (*nix) or `rm C:\ProgramData\netbird\config.json` (Windows)
3. `netbird service start`

## Debugging access to network resources

In this section we will be presenting methodology of troubleshooting access issues involving Netbird.
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