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In email messages list in Thunderbird cannot navigate using Control+Alt+arrows #8396

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mltony opened this Issue Jun 14, 2018 · 19 comments

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mltony commented Jun 14, 2018

Steps to reproduce:

  1. Open Mozilla Thunderbird.
  2. Open any email folder and go to list of email messages in that folder.
  3. Switch to threaded view by checking in the main menu: View > Sort by > Threaded
  4. Try pressing Control+Alt+Arrows to navigate this table.
  5. Nothing happens - these keystrokes don't work.

Expected behavior:

You should be able to navigate by row or by column in this table.

Actual behavior:

Nothing happens. NVDA doesn't speak anything after pressing Control+Alt+Arrows. Sometimes Thunderbird switches view to the root of email account instead of the selected folder.

System configuration:

NVDA version:
Version: 2018.2

NVDA Installed or portable:
Installed

Other information:
I tried with and without "Mozilla app enhancements" add-on. This issue can be reproduced regardless whether this add-on is running or not.

Windows version:
Windows 10 Version 1803 Build 10.0.17134.112

Name and version of other software in use when reproducing the issue:
Mozilla Thunderbird Version 52.8.0 (32-bit)

Other questions:

Does the issue still occur after restarting your PC?
Yes

Have you tried any other versions of NVDA?
It was working correctly in 2018.1.1 and 2018.1.

@DrSooom

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DrSooom commented Jun 15, 2018

During running NVDA 2018.2 in the "Installer-Mode" (it isn't installed on my system yet) I couldn't figure that out on Win7x64 with Thunderbird 52.8.0. Maybe I check this out later with NVDA 2018.2 Portable. In the meantime please list all installed NVDA and thunderbird add-ons.

I guess you know that you have to move the cursor firstly once to the right - otherwise the cell navigation don't work as excepted. In the very first (left) cell only the full line is reported.

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mltony commented Jun 15, 2018

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DrSooom commented Jun 15, 2018

  1. Go to the messages list in Thunderbird.
  2. Press NVDA+1 to enable NVDA's Input Help Mode.
  3. Press CTRL+ALT+ArrowKeys.
  4. NVDA should tell you that the NVDA-Cursor is moving to a specific direction.
  5. If so, disable the Input Help Mode with NVDA+1.
  6. If nothing is spoken, please upload your "gestures.ini" here. You can find it in C:\Users%Username%\AppData\Roaming\nvda. If you only see the file "nva.ini" but no "gestures.ini", please say this too.
  7. If not: Please check out if the four CTRL+ALT+ArrowKeys are allocated with the Intel HD Graphics Control Panel.
  8. If so, disable all four hotkeys for monitor rotation here.
  9. Re-check the four allocations in NVDA within the Input Help Mode while the focus is on an item in the messages list in Thunderbird.
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mltony commented Jun 15, 2018

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DrSooom commented Jun 16, 2018

The main configuration parameters are stored in the "nvda.ini". "nva.ini" was a typo, sorry. As the "gestures.ini" doesn't exist it means that you never made any changes in the Input Gestures Window.

Sadly I can't reproduce your issue with NVDA 2018.2 Portable (clean version) on Win7x64 and Thunderbird 52.8.0.

Please check out again if some Intel drivers/programs are installed on your system. As I'm not familiar with the new Win10-Control-Centers I can't tell you the exactly path to the list of installed software.

One other question: If you moving the focus in Thunderbird with the Tab key around, does NVDA speak something like "table"? The option "Tables" in the NVDA Setting/Document formatting" has to be enabled for this. And don't forget to maximize the Thunderbird window (WIN+UpArrow).

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mltony commented Jun 16, 2018

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DrSooom commented Jun 16, 2018

Okay, that sounds strange. Normally NVDA should speak "table" here – and if enabled also the table headlines and the number of rows and columns.

Well, try this:

  1. Download this prepared Thunderbird Portable 52.8.0 (7z, 41.1 MB, deleted).
    Notes: This file was temporary uploaded on my webserver and was deleted on August 21, 2018, 19:42 CEST. I put a RSS-Feed for testing into it - no e-mail accounts. I also disabled the Lightning add-on as well. A clean version of thunderbird Portable can be downloaded here.
  2. Extract it on an external flash drive or in a new folder in your Downloads folder.
  3. Close your installed Thunderbird version first!
  4. Then launch ThunderbirdPortable.exe.
  5. Report the result.
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ruifontes commented Jun 16, 2018

In my Thunderbird 52.8.0 (32 bits) 52.8.0 (32 bits) installed in Windows 10 last version (64 bits), with NVDA 2018.2.1 RC1, the table commands work alright, with or without Mozilla enhancements addon...

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mltony commented Jun 16, 2018

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DrSooom commented Jun 17, 2018

Yep, now I can confirm this bug on Win7x64 and TB 52.8.0 after changing the Threads-View from "All" to "Threads with Unread". I also created two logfiles – one for 2018.1.1 and one for 2018.2 – for the devs.

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DrSooom commented Jun 17, 2018

View » Threads » changing "All" to "Threads with Unread" automatically changes View » Sort by » from "Unthreaded" to "Threaded" – but not vice versa. So if "Threads with Unread" was changed to "All" back, the tree view (Threaded-Sort) still exists. In other words: My logfiles already include exactly this behaviour.

Edit: Sorry, I thought I got an new e-mail from you via GitHub. My mistake. but now I clarified this here.

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DrSooom commented Jul 5, 2018

@michaelDCurran: Could you please take a look on this new issue? Maybe it's a regression of #2642.

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DrSooom commented Aug 21, 2018

mltony: Please download Thunderbird Portable 60.0 from here and report your results. Thanks.

PS: I deleted my prepared Thunderbird Portable version from my webserver a few minutes ago.

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mltony commented Aug 24, 2018

@DrSooom, do you want me to test the bug again? I thought it was confirmed on that portable version of Thunderbird that you prepared for me in the previous comments. I downloaded this new version, but I couldn't figure out how to subscribe to an RSS feed. If you still want me to test it, I'll try again on the weekend.

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DrSooom commented Aug 24, 2018

It could be that this behaviour have been changed between 52.0.8 and 60.0. So:

  1. After creating the portable version, open Thunderbird and disable the Lightning add-on first.
  2. Restart Thunderbird and close the extension tab.
  3. Press Tab as often as necessary to reach a link called "FeedS" (or something like that.
  4. When activating this link, a new account for feeds will be created.
  5. After that press Tab again to find the link for the subscriptions. You can also reach the same window through the context menu on a folder name in the list view of the new (feed) account.

Maybe this little manual helps developers too. ;)

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mltony commented Aug 29, 2018

@DrSooom,
I can still reproduce the issue on this version of Thunderbird. I couldn't figure out how to add an RSS feed, but I added my email account instead to test it.

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DrSooom commented Aug 30, 2018

@mltony: Thank you very much for confirming this. My log files should already be enough to figure out, what's going wrong here.

If my description about subscribing feeds was to short, please visit this Thunderbird help article. If you start Thunderbird the very first time, just ignore the e-mail setup wizard on startup. After an account for feeds was created, this e-mail setup wizard will disappear on startup.

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lukaszgo1 commented Feb 7, 2019

Shouldn't this one be closed when #9185 was merged?

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mltony commented Feb 7, 2019

Yes, this is now fixed. Closing it.

@mltony mltony closed this Feb 7, 2019

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