Stuck GitHub Actions run cannot be cancelled (queued, zero jobs, HTTP 409)

[rubin-quiz]

🏷️ Discussion Type

Bug

💬 Feature/Topic Area

Other

Discussion Details

I have a GitHub Actions workflow run in a private repository that has remained stuck in queued status for over a month.

The run reports queued with no conclusion.

No jobs have been created.

Normal cancellation returns: Cannot cancel a workflow run that is completed.

Force cancellation returns HTTP 409: Cannot cancel a workflow run that has not been queued yet.

I disabled the affected production workflows as a precaution.

GitHub's troubleshooting documentation recommends contacting Support for this condition. However, my support ticket was closed because my account only has access to self-service support resources.

Is there a supported way for GitHub Free users to report this apparent backend state inconsistency and have the stale run cleared?

I can provide the repository and run identifiers privately if needed. Please do not trigger or rerun the production workflow.

[github-actions[bot]]

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[jay-babu]

I have the same problem