My created support ticket is not showing

[ghost]

🏷️ Discussion Type

Question

💬 Feature/Topic Area

Form Errors & Technical Issues

Hi everyone,

I tried to get verified my GitHub account with my school ID and school email for GitHub student developer pack.
But it rejected without any specific reason just showing: "We were unfortunately not able to verify your academic status. Please address the following issues and apply again.

Visit our EDU community for FAQs and tips."

But no reason actually showing.

I created a support ticket by describing it. but after created the support ticket,the support ticket itself is not showing.

What is the solution?

[ayushcmd]

Try these steps:

1. Go to your GitHub billing information.
2. Change your billing address from your personal address to your school's actual address.
3. Make sure the address matches your current academic institution.
4. Ensure your school name and email are consistent with your student records.
5. Recheck your GitHub Education application and submit the verification again.
6. If it still gets rejected, contact GitHub Education Support with your rejection details.

Also, make sure all information is genuine and matches your supporting documents.