Getting usage billing emails but dashboard says I’m okay

[preetpatel]

Summary

Hi,
I’ve got a Vercel KV set up on one of my projects. A little while ago I got two emails: one for exceeding the kv 512mb data transfer and the other for exceeding 150,000 requests

I went and looked on my dashboard and on there I can only see 21k requests and 200mb data transfer.
Which should I trust?

Example

No response

Steps to Reproduce

Visit dashboard for vercel

[amyegan]

Sorry for the confusion this has caused, @preetpatel. Is this for a Pro team or for a Hobby account?

[preetpatel]

Pro team @amyegan

[amyegan]

If you share the team slug or id, I can look up the usage and make sure you aren't being billed incorrectly

[preetpatel]

Thanks @amyegan . Our team ID is team_iGuEh4fs5TwGYiqdudzurZro

[amyegan]

It looks like there was a problem with the billing notifications, and your dashboard is showing the correct numbers. If you still have an open invoice or have already been charged, please submit a Billing case to the Customer Success Team. They'll be able to discuss account and payment details with you safely outside of this public discussion to set things right.

[jkmartindale]

Just ran into the same issue...glad to know I'm not alone, I guess?

[amyegan]

The original issue was resolved. If you have more recently received a billing notification that does not match your dashboard, please submit a case to the Customer Success Team so we can investigate 🙏

[JOsacky]

Hello, Seems like a similar issue popped up with bandwidth usage. The dashboard stopped counting bandwidth around July 13th but I got a billing email saying I'm being charged for bandwidth. I submitted a case with customer success team and wanted to flag here too in case others are experiencing this issue again

[JOsacky]

The dashboard was fixed yesterday and backfilled to all the days it was broken. Thanks for fixing!