Internal server error #24525

Dronarg · 2016-05-10T07:51:53Z

Steps to reproduce

I am running an owncloud instance on a 1&1 web hosting and it has been working well until yesterday.
I am using the last version of owncloud 9.0.2
Since yesterday, I cannot use owncloud anymore.
I always end with a "Internal Server Error".

I even tried a fresh install of owncloud with auto installer and sqllite. The same thing happens. Right after setup finishes, it ends with the same internal error.

I checked the paths in config.php and .htaccess
#24426 (comment)

Owncloud is installed at this adress:
https://www.mywebsite.com/test/owncloud

Here are the two lines created by the owncloud installer in config.php and .htaccess
RewriteBase /test/owncloud
'overwrite.cli.url' => 'http://localhost/test/owncloud',

I tried replacing overwrite.cli.url with this one
'overwrite.cli.url' => 'https://www.mywebsite.com/test/owncloud',

PHP version:
I tried with version 5.6 and 7

ownCloud version: (see ownCloud admin page)
9.02

Updated from an older ownCloud or fresh install:
Older owncloud and fresh install

Where did you install ownCloud from:
Manual install and automatic install

Are you using external storage, if yes which one: local/smb/sftp/...
NO

Are you using encryption:
YES

ownCloud log (data/owncloud.log)

{"reqId":"txKbQx6pS1mTYZVE/bEr","remoteAddr":"","app":"no app in context","message":"Exception: {"Exception":"DomainException","Message":"Contacts tables are missing. Nothing to do.","Code":0,"Trace":"#0 \/homepages\/19\/d438963193\/htdocs\/oc\/owncloud\/apps\/dav\/lib\/migration\/migrateaddressbooks.php(83): OCA\Dav\Migration\AddressBookAdapter->setup()\n#1 \/homepages\/19\/d438963193\/htdocs\/oc\/owncloud\/apps\/dav\/appinfo\/application.php(186): OCA\Dav\Migration\MigrateAddressbooks->setup()\n#2 \/homepages\/19\/d438963193\/htdocs\/oc\/owncloud\/apps\/dav\/appinfo\/install.php(26): OCA\Dav\AppInfo\Application->migrateAddressbooks()\n#3 \/homepages\/19\/d438963193\/htdocs\/oc\/owncloud\/lib\/private\/installer.php(639): include('\/homepages\/19\/d...')\n#4 \/homepages\/19\/d438963193\/htdocs\/oc\/owncloud\/lib\/private\/installer.php(590): OC_Installer::includeAppScript('\/homepages\/19\/d...')\n#5 \/homepages\/19\/d438963193\/htdocs\/oc\/owncloud\/lib\/private\/installer.php(561): OC_Installer::installShippedApp('dav')\n#6 \/homepages\/19\/d438963193\/htdocs\/oc\/owncloud\/lib\/private\/setup.php(370): OC_Installer::installShippedApps()\n#7 \/homepages\/19\/d438963193\/htdocs\/oc\/owncloud\/core\/controller\/setupcontroller.php(64): OC\Setup->install(Array)\n#8 \/homepages\/19\/d438963193\/htdocs\/oc\/owncloud\/lib\/base.php(832): OC\Core\Controller\SetupController->run(Array)\n#9 \/homepages\/19\/d438963193\/htdocs\/oc\/owncloud\/index.php(39): OC::handleRequest()\n#10 {main}","File":"\/homepages\/19\/d438963193\/htdocs\/oc\/owncloud\/apps\/dav\/lib\/migration\/addressbookadapter.php","Line":72}","level":3,"time":"2016-05-07T16:18:40+00:00","method":"POST","url":"--","user":"--"}
{"reqId":"txKbQx6pS1mTYZVE/bEr","remoteAddr":"","app":"no app in context","message":"Exception: {"Exception":"DomainException","Message":"Calendar tables are missing. Nothing to do.","Code":0,"Trace":"#0 \/homepages\/19\/d438963193\/htdocs\/oc\/owncloud\/apps\/dav\/lib\/migration\/migratecalendars.php(84): OCA\Dav\Migration\CalendarAdapter->setup()\n#1 \/homepages\/19\/d438963193\/htdocs\/oc\/owncloud\/apps\/dav\/appinfo\/application.php(202): OCA\Dav\Migration\MigrateCalendars->setup()\n#2 \/homepages\/19\/d438963193\/htdocs\/oc\/owncloud\/apps\/dav\/appinfo\/install.php(27): OCA\Dav\AppInfo\Application->migrateCalendars()\n#3 \/homepages\/19\/d438963193\/htdocs\/oc\/owncloud\/lib\/private\/installer.php(639): include('\/homepages\/19\/d...')\n#4 \/homepages\/19\/d438963193\/htdocs\/oc\/owncloud\/lib\/private\/installer.php(590): OC_Installer::includeAppScript('\/homepages\/19\/d...')\n#5 \/homepages\/19\/d438963193\/htdocs\/oc\/owncloud\/lib\/private\/installer.php(561): OC_Installer::installShippedApp('dav')\n#6 \/homepages\/19\/d438963193\/htdocs\/oc\/owncloud\/lib\/private\/setup.php(370): OC_Installer::installShippedApps()\n#7 \/homepages\/19\/d438963193\/htdocs\/oc\/owncloud\/core\/controller\/setupcontroller.php(64): OC\Setup->install(Array)\n#8 \/homepages\/19\/d438963193\/htdocs\/oc\/owncloud\/lib\/base.php(832): OC\Core\Controller\SetupController->run(Array)\n#9 \/homepages\/19\/d438963193\/htdocs\/oc\/owncloud\/index.php(39): OC::handleRequest()\n#10 {main}","File":"\/homepages\/19\/d438963193\/htdocs\/oc\/owncloud\/apps\/dav\/lib\/migration\/calendaradapter.php","Line":68}","level":3,"time":"2016-05-07T16:18:40+00:00","method":"POST","url":"--","user":"--"}
{"reqId":"ZLzRuJMwd7d2G3JzoT3T","remoteAddr":"","app":"index","message":"Exception: {"Exception":"Exception","Message":"The requested uri() cannot be processed by the script '\/oc\/owncloud\/index.php')","Code":0,"Trace":"#0 \/homepages\/19\/d438963193\/htdocs\/oc\/owncloud\/lib\/base.php(837): OC\AppFramework\Http\Request->getRawPathInfo()\n#1 \/homepages\/19\/d438963193\/htdocs\/oc\/owncloud\/index.php(39): OC::handleRequest()\n#2 {main}","File":"\/homepages\/19\/d438963193\/htdocs\/oc\/owncloud\/lib\/private\/appframework\/http\/request.php","Line":621}","level":3,"time":"2016-05-07T16:19:08+00:00","method":"GET","url":"--","user":"--"}
{"reqId":"V9RcGckYaCc0R4wn6c9r","remoteAddr":"","app":"index","message":"Exception: {"Exception":"Exception","Message":"The requested uri() cannot be processed by the script '\/oc\/owncloud\/index.php')","Code":0,"Trace":"#0 \/homepages\/19\/d438963193\/htdocs\/oc\/owncloud\/lib\/base.php(837): OC\AppFramework\Http\Request->getRawPathInfo()\n#1 \/homepages\/19\/d438963193\/htdocs\/oc\/owncloud\/index.php(39): OC::handleRequest()\n#2 {main}","File":"\/homepages\/19\/d438963193\/htdocs\/oc\/owncloud\/lib\/private\/appframework\/http\/request.php","Line":621}","level":3,"time":"2016-05-07T16:19:40+00:00","method":"GET","url":"--","user":"--"}

LukasReschke · 2016-05-10T09:34:14Z

Please post the whole config file and also explain how you map from \\/homepages\\/19\\/d438963193\\/htdocs\\/oc\\/owncloud\\/ to https://www.mywebsite.com/test/owncloud'

Dronarg · 2016-05-10T10:54:36Z

Here is the full config.php

$CONFIG = array (
'instanceid' => 'ocq99pqy8gqk',
'passwordsalt' => '*** removed for security reasons',
'secret' => '*** removed for security reasons',
'trusted_domains' =>
array (
0 => 'localhost',
),
'datadirectory' => '/homepages/19/d438963193/htdocs/oc/owncloud/data',
'overwrite.cli.url' => 'http://localhost/oc/owncloud',
'dbtype' => 'sqlite3',
'version' => '9.0.1.3',
'logtimezone' => 'UTC',
'installed' => true,
);

Regarding the mapping from /homepages/19/d438963193/htdocs/oc/owncloud/ to https://www.mywebsite.com/oc/owncloud'

It is a shared hosting, and internaly the adress /homepages/19/d438963193/htdocs\ points to the base of my domain name https://www.mywebsite.com/

LukasReschke · 2016-05-10T12:49:35Z

It is a shared hosting, and internaly the adress /homepages/19/d438963193/htdocs\ points to the base of my domain name https://www.mywebsite.com/

How did you install ownCloud then? From what URL? Also I'm super confused, sometimes you refer to oc/owncloud and sometimes to test/owncloud…

The current logic for mod_rewrite relies on the fact that people have properly configured ownCloud, basically it reads from the `overwrite.cli.ur l` entry and then derives the `RewriteBase` from it. This usually works. However, since the ownCloud packages seem to install themselves at `/owncloud` (because subfolders are cool or so…) _a lot_ of people have just created a new Virtual Host for it or have simply symlinked the path etc. This means that `overwrite.cli.url` is wrong, which fails hard if it is used as RewriteBase since Apache does not know where it should serve files from. In the end the ownCloud instance will not be accessible anymore and users will be frustrated. Also some shared hosters like 1&1 (because using shared hosters is so awesome… ;-)) have somewhat dubious Apache configurations or use versions of mod_rewrite from the mediveal age. (because updating is money or so…) Anyhow. This makes this explicitly an opt-in configuration flag. If `htaccess.RewriteBase` is set then it will configure index.php-less URLs, if admins set that after installation and don't want to wait until the next ownCloud version they can run `occ maintenance:update:htaccess`. For ownCloud 9.0 we also have to add a repair step to make sure that instances that already have a RewriteBase configured continue to use it by copying it into the config file. That way all existing URLs stay valid. That one is not in this PR since this is unneccessary in master. Effectively this reduces another risk of breakage when updating from ownCloud 8 to ownCloud 9. Fixes #24525, #24426 and probably some more.

Dronarg · 2016-05-11T07:57:04Z

I use two methods to install owncloud. I can upload the whole app with FTP and start setup or simply upload the script setup-owncloud.php and run it. It works until the login page.

I am sorry for the confusion between oc/owncloud and test/owncloud. In fact since my owncloud installation broke a few days ago, I tried different new installations for testing purposes. So I tried once with test/owncloud and again with oc/owncloud.

The fact is that owncloud was working very well since version 6 and it seems broken now though I have not changed anything. I thought my config files were wrong, but I see that a fresh install leads to the same issue.

I thought that
'overwrite.cli.url' => 'http://localhost/oc/owncloud',
could be the problem so I also tried
'overwrite.cli.url' => 'http://mywebsite/oc/owncloud',
but that does not work.

LukasReschke · 2016-05-11T08:00:11Z

Please try to remove everything after the "DO NOT CHANGE ANYTHING ABOVE THE LINE" entry in .htaccess. If that works then there is a good chance that the patch in 9.0.3 will fix this.

(you might need to have to repeat this step in 9.0.3 again but afterwards not anymore if you also remove the htaccess.RewriteBase entry from your config.php then)

Mannshoch · 2016-05-11T10:46:06Z

Had the same Error.

.htaccess

<IfModule mod_rewrite.c>
#  RewriteBase example.com/subdirectory

I had to comment out the RewriteBase to get Owncloud work

ghost · 2016-05-11T17:16:46Z

Same issue here. Oh man, really every time I update owncloud it breaks into a thousand pieces. Do you guys run tests before releases? Thanks to @Mannshoch - removing "RewriteBase /owncloud" in .htaccess helped (wtf?).

imjalpreet · 2016-05-11T18:20:20Z

@LukasReschke I am also facing internal server error.

Though I tried testing the #24539 and it worked successfully after that. It was successful in fixing the internal server error.

ghost · 2016-05-11T20:14:05Z

@hirschnase https://owncloud.org/faq/#upgradeyet 🙈

Mannshoch · 2016-05-11T21:26:11Z

@hirschnase Im familiar with .htaccess deactivating. I run .htaccess on one Webspace on which i have to remove the half of all .htacces entries to get a working Owncloud.

Dronarg · 2016-05-11T21:33:06Z

Well, I tried with shortened .htacess and it does not work ....

I installed back an older version 8 and it is working fine.

The current logic for mod_rewrite relies on the fact that people have properly configured ownCloud, basically it reads from the `overwrite.cli.ur l` entry and then derives the `RewriteBase` from it. This usually works. However, since the ownCloud packages seem to install themselves at `/owncloud` (because subfolders are cool or so…) _a lot_ of people have just created a new Virtual Host for it or have simply symlinked the path etc. This means that `overwrite.cli.url` is wrong, which fails hard if it is used as RewriteBase since Apache does not know where it should serve files from. In the end the ownCloud instance will not be accessible anymore and users will be frustrated. Also some shared hosters like 1&1 (because using shared hosters is so awesome… ;-)) have somewhat dubious Apache configurations or use versions of mod_rewrite from the mediveal age. (because updating is money or so…) Anyhow. This makes this explicitly an opt-in configuration flag. If `htaccess.RewriteBase` is set then it will configure index.php-less URLs, if admins set that after installation and don't want to wait until the next ownCloud version they can run `occ maintenance:update:htaccess`. For ownCloud 9.0 we also have to add a repair step to make sure that instances that already have a RewriteBase configured continue to use it by copying it into the config file. That way all existing URLs stay valid. That one is not in this PR since this is unneccessary in master. Effectively this reduces another risk of breakage when updating from ownCloud 8 to ownCloud 9. Fixes #24525, #24426 and probably some more.

ghost · 2016-07-04T21:18:56Z

How can this be? I did another OwnCloud update via the Ubuntu "apt upgrade" and again it breaks my installation -> 500 SERVER ERROR. WTF? Again I had to manually edit .htaccess and remove the line "RewriteBase /owncloud" to make it work again. I really don't get it. This project is a mess.

ghost · 2016-07-05T03:42:56Z

@hirschnase Just fix your config: #24426 (comment)

ownclouders · 2017-12-21T01:10:09Z

Hey, this issue has been closed because the label needs info is set and there were no updates for 14 days. Feel free to reopen this issue if you deem it appropriate.

(This is an automated comment from GitMate.io.

WolfgangFahl · 2017-12-28T09:25:43Z

This is closed?
I barely believe this. This error is so annoying because there is no proper explanation of what is going on and searching for "the request uri cannout be processed by the script" points here.
In my case I simply copied an installation from one server to another and adapted the config file. My version is 9.0.0 and i see no plausible reason for the error. Since the error is not fixed I'll move to nextcloud and try my luck there.

Update: the upgrade to nextcloud worked like a charm - the error went away immediately after following the instructions at https://nextcloud.com/migration/

We then went all the way to Version 12 see http://wiki.bitplan.com/index.php/Nextcloud

lock · 2019-07-31T10:00:11Z

This thread has been automatically locked since there has not been any recent activity after it was closed. Please open a new issue for related bugs.

LukasReschke added the needs info label May 10, 2016

LukasReschke mentioned this issue May 10, 2016

Do not automatically try to enable index.php-less URLs #24539

Merged

DeepDiver1975 closed this as completed in #24539 May 12, 2016

carlaschroder mentioned this issue May 26, 2016

9.0.3: New way to index.php-less URLs owncloud-archive/documentation#2431

Closed

ownclouders mentioned this issue Feb 4, 2019

extra "/" in DAV URL makes server return "500 Internal Server Error" #34365

Closed

ownclouders mentioned this issue Feb 22, 2019

New user - Internal server error - Disk full #34591

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lock bot locked as resolved and limited conversation to collaborators Jul 31, 2019

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Internal server error #24525

Internal server error #24525

Dronarg commented May 10, 2016 •

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LukasReschke commented May 10, 2016

Dronarg commented May 10, 2016 •

edited by peterprochaska

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LukasReschke commented May 10, 2016

Dronarg commented May 11, 2016

LukasReschke commented May 11, 2016

Mannshoch commented May 11, 2016 •

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ghost commented May 11, 2016

imjalpreet commented May 11, 2016

ghost commented May 11, 2016

Mannshoch commented May 11, 2016

Dronarg commented May 11, 2016

ghost commented Jul 4, 2016 •

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ghost commented Jul 5, 2016

ownclouders commented Dec 21, 2017

WolfgangFahl commented Dec 28, 2017 •

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lock bot commented Jul 31, 2019

Internal server error #24525

Internal server error #24525

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Dronarg commented May 10, 2016 • edited Loading

Steps to reproduce

ownCloud log (data/owncloud.log)

LukasReschke commented May 10, 2016

Dronarg commented May 10, 2016 • edited by peterprochaska Loading

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Dronarg commented May 11, 2016

LukasReschke commented May 11, 2016

Mannshoch commented May 11, 2016 • edited Loading

ghost commented May 11, 2016

imjalpreet commented May 11, 2016

ghost commented May 11, 2016

Mannshoch commented May 11, 2016

Dronarg commented May 11, 2016

ghost commented Jul 4, 2016 • edited by ghost Loading

ghost commented Jul 5, 2016

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Dronarg commented May 10, 2016 •

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Dronarg commented May 10, 2016 •

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