CitiSevak

A revolutionary AI-powered platform that simplifies, streamines, and strengthens the public grievance system.

CitiSevak is not just an app — it’s a movement, where crowdsourced accountability meets AI precision.

Key Features :

1. Complaint Lifecycle

• Lodge complaints with images, videos, and live location.
• Upvote others’ complaints to show public demand.
• Follow each complaint’s journey with status + action timeline
• Escalate automatically if issues are ignored past deadlines

2. Hall of Fame

• “Best City” (Govt) based on resolution metrics.
• “Citizen of the Year” based on civic activity.

3. Complaint Hotspots

Interactive heatmaps enable everyone — citizens and officials alike — to see which areas are raising their voices the most. A visual pulse of public dissatisfaction, right on the map.

4. AI Intelligence

• Complaint categorization using RoBERTa
• Mapping to authority via custom MLP
• Spam & duplicate detection via AI filter
• Chatbot assistant for guidance
• Complaint feed powered by recommendation system

5. Multilingual Support for inclusivity

Multilingual interface ensures accessibility for all - from metros to rural India

6. User Roles

• Citizen accounts for everyday users
• Verified Government accounts with tools to manage and resolve complaints efficiently

Technical Approach

• We are building a robust backend server using FastAPI to handle all APIs, ML model inference, and data management.b>
• Web App using React + Tailwind + shadcn/ui
• A heatmap of complaints will be visualized using Leafleb>t, enabling users to assess complaint density and city performance.
• Database layer powered by PostgreSQL, with SQLAlchemy as ORM and Alembic for smooth database migrations.
• For intelligent department mapping:
  • Text Classification using RoBERTa-base
  • Custom MLP model (TensorFlow) to predict the responsible authority from category & location.
• Tesing server on Microsoft Azure for live backend development and testing.

Impact

• Engage 20+ Lakh Citizens: Empowering all of Gujarat with real-time civic issue reporting.
• Slash Response Times by 40%: Using AI to drive government efficiency statewide.
• Build Unprecedented Trust: Fostering transparency with thousands of visible case resolutions.
• Create Safer Communities: Projecting a 25% reduction in infrastructure-related hazards.
• Enable Data-Driven Policy: Turning real-time civic data into smarter urban planning and budgeting.