Install Error in Synology DSM 6.0 #3588

rubyon · 2016-03-24T08:38:34Z

Pip version:
Python version:
Operating System:

Description:

PIP Install Error

What I've run:

ash-4.3# curl -k https://bootstrap.pypa.io/get-pip.py | python
  % Total    % Received % Xferd  Average Speed   Time    Time     Time  Current
                                 Dload  Upload   Total   Spent    Left  Speed
100 1487k  100 1487k    0     0  1336k      0  0:00:01  0:00:01 --:--:-- 1337k
Traceback (most recent call last):
  File "<stdin>", line 19154, in <module>
  File "<stdin>", line 194, in main
  File "<stdin>", line 82, in bootstrap
  File "/tmp/tmpnYy5RP/pip.zip/pip/__init__.py", line 15, in <module>
  File "/tmp/tmpnYy5RP/pip.zip/pip/vcs/subversion.py", line 9, in <module>
  File "/tmp/tmpnYy5RP/pip.zip/pip/index.py", line 30, in <module>
  File "/tmp/tmpnYy5RP/pip.zip/pip/wheel.py", line 32, in <module>
  File "/tmp/tmpnYy5RP/pip.zip/pip/pep425tags.py", line 335, in <module>
  File "/tmp/tmpnYy5RP/pip.zip/pip/pep425tags.py", line 307, in get_supported
  File "/tmp/tmpnYy5RP/pip.zip/pip/pep425tags.py", line 163, in is_manylinux1_compatible
  File "/tmp/tmpnYy5RP/pip.zip/pip/pep425tags.py", line 187, in have_compatible_glibc
ValueError: invalid literal for int() with base 10: '20-2014'

The text was updated successfully, but these errors were encountered:

Ivoz · 2016-03-24T12:40:24Z

Hi there, could you please edit your issue post to include the versions of the three things listed above?

Ivoz · 2016-03-24T12:45:13Z

@rmcgibbo is have_compatible_glibc flexible enough here?

rmcgibbo · 2016-03-24T13:40:23Z

@rubyon what operating system and version thereof are you using? Can you also post the output of the shell command $ ldd --version and $ python -c 'import ctypes; p = ctypes.CDLL(None); fn = p.gnu_get_libc_version; fn.restype = ctypes.c_char_p; print(fn())' please?

@Ivoz Right. It looks like it's not flexible enough -- perhaps some versions of glibc that we haven't tested previously use a different format of the version string. Knowing the output of the above commands would help decide what the best course is (the options I think are either to return False from have_compatible_glibc in the case of an unparsable version string, or figure out what this version string is and how to parse it (or both)).

rmcgibbo · 2016-03-24T13:41:06Z

Also ccing @njsmith.

rubyon · 2016-03-25T00:22:44Z

@rmcgibbo please show this...

ash-4.3# ldd --version
ash: ldd: command not found
ash-4.3# python -c 'import ctypes; p = ctypes.CDLL(None); fn = p.gnu_get_libc_version; fn.restype = ctypes.c_char_p; print(fn())'
2.20-2014.11
ash-4.3#

My operating system is Synology DSM 6.0 (NAS) with Intel CPU

rmcgibbo · 2016-03-25T00:53:49Z

Is this actually a linux?

njsmith · 2016-03-25T01:34:56Z

Appears to be "glibc linaro": https://releases.linaro.org/14.11/components/toolchain/glibc-linaro/

Appears to be only for ARM devices, so a quick hack would be to skip the have_compatible_glibc check if we're not on i686 / x86-64. But probably it would be good to make have_compatible_glibc more robust.

njsmith · 2016-03-25T01:36:08Z

...actually, looking at is_manylinux1_compatible, we already only check the glibc version if we're on i686 or x86-64. Very odd that Synology would be using x86 for a little device like this, and even odder that they'd then install glibc with ARM patches, but...

@rubyon: Can you also paste the output of uname -a?

njsmith · 2016-03-25T01:36:28Z

Oh, reading comprehension fail, I see that you already said that it's an Intel CPU :-)

Downstream forks/redistributors of glibc apparently sometimes add junk onto the end of the version number -- e.g. Linaro glibc might have a version number like "2.20-2014.11". This makes the glibc version number parsing code ignore the rest of the string after the minor version number, to be robust against Linaro's current usage, as well as whatever exciting new weirdnesses that other redistributors might come up with in the future. Fixes: pypagh-3588

jschlade · 2016-03-25T16:52:30Z

Here's some info related to this issue. I too have a Synology NAS and upgraded to their disk station manager (DSM) 6.0 software. This system comes with Python 2.7.11 installed by default and you have the option to install Python 3.5.1. Neither versions come with pip installed BUT it's easy to get pip now because of PEP 453. So you can just do a: python -m ensurepip to get pip installed and you don't have to download and run get-pip.py anymore.

The pip that's installed in Python 3.5.1 after doing ensurepip is version 7.1.2. This version works with Python 3.5.1 but what I found out is that if you upgrade to the latest version of pip, version 8.1.1, pip breaks and doesn't work. You get the error mentioned above.

So the question is, is this going to be fixed in 8.1.2? FYI, as another piece of information I upgrade pip to 8.0.0 and it works, I then tried upgrading to 8.1.0 and it broke. So it appears that this broke somewhere in either 8.0.1, 8.0.2, 8.0.3 or 8.1.0. And again it's also broke in 8.1.1

njsmith · 2016-03-25T16:57:51Z

@jschlade: Thanks for the info! And yeah, what broke is that pip 8.1 added support for "manylinux" wheels (see PEP 513), so that you'll be able to download linux wheels directly from pypi instead of having to compile them from scratch. The problem is that the code that tries to check whether your system is actually compatible with the manylinux spec (and in particular, has a new enough glibc) was not prepared for the unusual patched glibc that Synology is shipping. There's a proposed fix in #3590, and it'll probably be fixed in the next pip release -- but the pip maintainers are very busy, so it might take a little while before they have time to review the patch and then to make a release.

jschlade · 2016-03-25T17:00:55Z

FYI - if this helps

root@DISKSTATION://volume1/@appstore/py3k/usr/local/bin# uname -a
Linux DISKSTATION 3.10.77 #7321 SMP Wed Mar 23 11:48:26 CST 2016 x86_64 GNU/Linux synology_braswell_716

jschlade · 2016-03-25T17:21:51Z

@njsmith thank you for the 411. Looks like I could upgrade to 8.0.3 and wait for this fix. It's just an old habit that I always upgrade my packages to the latest releases... as I've never had an issue like this. :-)

Another piece of food for thought is, if pip is now that way to install packages, if pip breaks like this, there's no way to revert back to an older release. I had no choice but to hack my Python 3.5.1 site-packages directory and rm -fR pip and pip-8.x.x.dist-info directories and then do python -m ensurepip again to get to a version of pip that works. I'm not sure if this was the right way but it worked for me.

So it would be good to let users know what the correct, forcible way to remove pip is, if needed, in case of emergencies.

rmcgibbo · 2016-03-25T17:31:10Z

In this case you could also "fix" pip on your machine without upgrading or
downgrading by adding a file called _manylinux.py into your site packages
directory or sys.path that contains the line manylinux1_compatible=False.

On Fri, Mar 25, 2016 at 1:21 PM, jschlade notifications@github.com wrote:

@njsmith https://github.com/njsmith thank you for the 411. Looks like I
could upgrade to 8.0.3 and wait for this fix. It's just an old habit that I
always upgrade my packages to the latest releases... as I've never had an
issue like this. :-)

Another piece of food for thought is, if pip is now that way to install
packages, if pip breaks like this, there's no way to revert back to an
older release. I had no choice but to hack my Python 3.5.1 site-packages
directory and rm -fR pip and pip-8.x.x.dist-info directories and then do
python -m ensurepip again to get to a version of pip that works. I'm not
sure if this was the right way but it worked for me.

So it would be good to let users know what the correct, forcible way to
remove pip is, if needed, in case of emergencies.

—
You are receiving this because you were mentioned.
Reply to this email directly or view it on GitHub
#3588 (comment)

-Robert

jschlade · 2016-03-25T17:35:10Z

@rmcgibbo thanks for this info

sortik · 2016-03-30T09:01:53Z

I have the exact same problem on synology

varwone · 2016-04-11T15:42:12Z

@rmcgibbo where do i get this file?
Path "/usr/local/lib/python2.7/site-packages" correct?

oscarb · 2016-04-11T19:39:27Z

@varwone On my Synology DS713+ I put the file at /usr/lib/python2.7/site-packages/_manylinux.py

irblue · 2016-04-12T06:38:15Z

Hi guys,

I have related problem.

I have been using shadowsocks server in my 214PLAY before upgrade to DSM6. It seems DSM6 break the Python and I struggled to install the shadowsocks server in DSM6 with rmcgibbo suggested method. The following is what I did to install the shadowsocks server in DSM6 :

Using PuTTY connect to my 214PLAY and login as admin then :

sudo su
python -m ensurepip
cd /usr/lib/python2.7/site-packages
echo manylinux1_compatible=False > _manylinux.py
pip install shadowsocks
cd /etc
vi shadowsocks.json
{ 
   "server":"my_server_ip", 
   "server_port":8388, 
   "local_address": "127.0.0.1", 
   "local_port":1080, 
   "password":"mypassword", 
   "timeout":300, 
   "method":"aes-256-cfb", 
   "fast_open": false 
}
ssserver -c /etc/shadowsocks.json -d start

when start the shadowsocks server, I got the following error :

ash-4.3# cd /etc
ash-4.3# ssserver -c /etc/shadowsocks.json -d start
INFO: loading config from /etc/shadowsocks.json
Traceback (most recent call last):
 File "/bin/ssserver", line 9, in <module>
    load_entry_point('shadowsocks==2.8.2', 'console_scripts', 'ssserver')()
 File "/usr/lib/python2.7/site-packages/shadowsocks/server.py", line 34, in main
    config = shell.get_config(False)
 File "/usr/lib/python2.7/site-packages/shadowsocks/shell.py", line 262, in get_config
    check_config(config, is_local)
 File "/usr/lib/python2.7/site-packages/shadowsocks/shell.py", line 124, in check_config
    encrypt.try_cipher(config['password'], config['method'])
 File "/usr/lib/python2.7/site-packages/shadowsocks/encrypt.py", line 44, in try_cipher
    Encryptor(key, method)
 File "/usr/lib/python2.7/site-packages/shadowsocks/encrypt.py", line 83, in __init__
    random_string(self._method_info[1]))
 File "/usr/lib/python2.7/site-packages/shadowsocks/encrypt.py", line 109, in get_cipher
    return m[2](method, key, iv, op)
 File "/usr/lib/python2.7/site-packages/shadowsocks/crypto/openssl.py", line 76, in __init__
    load_openssl()
 File "/usr/lib/python2.7/site-packages/shadowsocks/crypto/openssl.py", line 39, in load_openssl
    'libcrypto')
 File "/usr/lib/python2.7/site-packages/shadowsocks/crypto/util.py", line 60, in find_library
    path = ctypes.util.find_library(name)
 File "/usr/lib/python2.7/ctypes/util.py", line 247, in find_library
   raise RuntimeError("can not find library %s" % name)
RuntimeError: can not find library crypto

I tried PIP install crypto but the result still the same, anyone can help?

Ivoz · 2016-04-13T11:45:09Z

@irblue you likely want the openssl package installed, possibly the dev package as well.

irblue · 2016-04-15T04:42:20Z

@Ivoz Sorry for being a newbie with Python :(, I tried install the openssl but no successful :

ash-4.3# pip install openssl
Collecting openssl
  Could not find a version that satisfies the requirement openssl (from versions: )
No matching distribution found for openssl

Thank you in advance for any guidance.

irblue · 2016-04-15T09:36:23Z

Tried PIP install pyopenssl, still having error :

ash-4.3# pip install pyopenssl
Collecting pyopenssl
  Downloading pyOpenSSL-16.0.0-py2.py3-none-any.whl (45kB)
    100% |████████████████████████████████| 51kB 1.7MB/s
Collecting cryptography>=1.3 (from pyopenssl)
  Downloading cryptography-1.3.1.tar.gz (383kB)
    100% |████████████████████████████████| 389kB 586kB/s
Collecting six>=1.5.2 (from pyopenssl)
  Downloading six-1.10.0-py2.py3-none-any.whl
Collecting idna>=2.0 (from cryptography>=1.3->pyopenssl)
  Downloading idna-2.1-py2-none-any.whl (54kB)
    100% |████████████████████████████████| 61kB 1.8MB/s
Collecting pyasn1>=0.1.8 (from cryptography>=1.3->pyopenssl)
  Downloading pyasn1-0.1.9-py2.py3-none-any.whl
Requirement already satisfied (use --upgrade to upgrade): setuptools>=11.3 in /usr/lib/python2.7/site-packages/setuptools-20.6.7-py2.7.egg (from cryptography>=1.3->pyopenssl)
Collecting enum34 (from cryptography>=1.3->pyopenssl)
  Downloading enum34-1.1.3-py2.py3-none-any.whl (61kB)
    100% |████████████████████████████████| 61kB 1.6MB/s
Collecting ipaddress (from cryptography>=1.3->pyopenssl)
  Downloading ipaddress-1.0.16-py27-none-any.whl
Collecting cffi>=1.4.1 (from cryptography>=1.3->pyopenssl)
  Downloading cffi-1.5.2.tar.gz (388kB)
    100% |████████████████████████████████| 389kB 571kB/s
    Complete output from command python setup.py egg_info:
    unable to execute '/usr/local/i686-pc-linux-gnu/bin/i686-pc-linux-gnu-ccache-gcc': No such file or directory
    unable to execute '/usr/local/i686-pc-linux-gnu/bin/i686-pc-linux-gnu-ccache-gcc': No such file or directory

        No working compiler found, or bogus compiler options
        passed to the compiler from Python's distutils module.
        See the error messages above.
        (If they are about -mno-fused-madd and you are on OS/X 10.8,
        see http://stackoverflow.com/questions/22313407/ .)

    ----------------------------------------
Command "python setup.py egg_info" failed with error code 1 in /tmp/pip-build-Wy2RPg/cffi/

pfmoore · 2016-04-15T09:51:27Z

No working compiler found,

That message would seem to imply that you don't have gcc (properly)
installed.

Ivoz · 2016-04-21T15:01:49Z

@irblue, openssl is a linux system / distribution package, not one that is in PyPI/pip can install.

Abolfazl · 2016-05-10T18:05:12Z

I am still having this issue. Is there anyone who knows of a solution?

mysqto · 2016-05-20T13:04:04Z

Still get the same issue

Traceback (most recent call last):
  File "get-pip.py", line 19154, in <module>
    main()
  File "get-pip.py", line 194, in main
    bootstrap(tmpdir=tmpdir)
  File "get-pip.py", line 82, in bootstrap
    import pip
  File "<frozen importlib._bootstrap>", line 969, in _find_and_load
  File "<frozen importlib._bootstrap>", line 958, in _find_and_load_unlocked
  File "<frozen importlib._bootstrap>", line 664, in _load_unlocked
  File "<frozen importlib._bootstrap>", line 634, in _load_backward_compatible
  File "/tmp/tmpyqvagq0r/pip.zip/pip/__init__.py", line 15, in <module>
  File "<frozen importlib._bootstrap>", line 969, in _find_and_load
  File "<frozen importlib._bootstrap>", line 958, in _find_and_load_unlocked
  File "<frozen importlib._bootstrap>", line 664, in _load_unlocked
  File "<frozen importlib._bootstrap>", line 634, in _load_backward_compatible
  File "/tmp/tmpyqvagq0r/pip.zip/pip/vcs/subversion.py", line 9, in <module>
  File "<frozen importlib._bootstrap>", line 969, in _find_and_load
  File "<frozen importlib._bootstrap>", line 958, in _find_and_load_unlocked
  File "<frozen importlib._bootstrap>", line 664, in _load_unlocked
  File "<frozen importlib._bootstrap>", line 634, in _load_backward_compatible
  File "/tmp/tmpyqvagq0r/pip.zip/pip/index.py", line 30, in <module>
  File "<frozen importlib._bootstrap>", line 969, in _find_and_load
  File "<frozen importlib._bootstrap>", line 958, in _find_and_load_unlocked
  File "<frozen importlib._bootstrap>", line 664, in _load_unlocked
  File "<frozen importlib._bootstrap>", line 634, in _load_backward_compatible
  File "/tmp/tmpyqvagq0r/pip.zip/pip/wheel.py", line 32, in <module>
  File "<frozen importlib._bootstrap>", line 969, in _find_and_load
  File "<frozen importlib._bootstrap>", line 958, in _find_and_load_unlocked
  File "<frozen importlib._bootstrap>", line 664, in _load_unlocked
  File "<frozen importlib._bootstrap>", line 634, in _load_backward_compatible
  File "/tmp/tmpyqvagq0r/pip.zip/pip/pep425tags.py", line 335, in <module>
  File "/tmp/tmpyqvagq0r/pip.zip/pip/pep425tags.py", line 307, in get_supported
  File "/tmp/tmpyqvagq0r/pip.zip/pip/pep425tags.py", line 163, in is_manylinux1_compatible
  File "/tmp/tmpyqvagq0r/pip.zip/pip/pep425tags.py", line 187, in have_compatible_glibc
  File "/tmp/tmpyqvagq0r/pip.zip/pip/pep425tags.py", line 187, in <listcomp>
ValueError: invalid literal for int() with base 10: '20-2014'

ilizaran · 2016-11-06T23:19:25Z

you can install the compiler for your NAS here: http://sourceforge.net/projects/dsgpl
I think you have to install this one: https://sourceforge.net/projects/dsgpl/files/DSM%206.0%20Tool%20Chains/Intel%20x86%20Linux%203.10.77%20%28Braswell%29/
Extract in /usr/local

yxqme · 2019-02-17T05:57:14Z

Finally, I solved this problem by installing gcc in ipkg.

see http://www.cphub.net add source to Package Center

# get gcc
wget http://ipkg.nslu2-linux.org/optware-ng/buildroot-x86_64/gcc_7.2.0-7_x86_64.ipk

# install
ipkg install ./buildroot-x86_64/gcc_7.2.0-7_x86_64.ipk

lock · 2019-05-28T23:09:21Z

This thread has been automatically locked since there has not been any recent activity after it was closed. Please open a new issue for related bugs.

rmcgibbo mentioned this issue Mar 25, 2016

Fix manylinux1 have_compatible_glibc for rare platform #3589

Closed

njsmith mentioned this issue Mar 25, 2016

Make have_compatible_glibc more robust against unusual version strings #3590

Merged

xavfernandez added the type: bug A confirmed bug or unintended behavior label Apr 3, 2016

xavfernandez added this to the 8.2 milestone Apr 3, 2016

Ivoz closed this as completed in #3590 Apr 10, 2016

varwone mentioned this issue Apr 11, 2016

Pyload on DSM 6.0-7321 pyload/pyload#2397

Closed

mdhiggins mentioned this issue Jan 25, 2018

Crypto Error on Synology mdhiggins/sickbeard_mp4_automator#847

Closed

njsmith mentioned this issue Nov 16, 2018

pythonfinder crashes when system has Python 2.7.15+ sarugaku/pythonfinder#40

Closed

VoltIcaRus mentioned this issue May 13, 2019

ssl 에러 acidpop/xpebot#32

Closed

lock bot added the auto-locked Outdated issues that have been locked by automation label May 28, 2019

lock bot locked as resolved and limited conversation to collaborators May 28, 2019

Provide feedback

Saved searches

Use saved searches to filter your results more quickly

Install Error in Synology DSM 6.0 #3588

Install Error in Synology DSM 6.0 #3588

rubyon commented Mar 24, 2016

Ivoz commented Mar 24, 2016

Ivoz commented Mar 24, 2016

rmcgibbo commented Mar 24, 2016

rmcgibbo commented Mar 24, 2016

rubyon commented Mar 25, 2016

rmcgibbo commented Mar 25, 2016

njsmith commented Mar 25, 2016

njsmith commented Mar 25, 2016

njsmith commented Mar 25, 2016

jschlade commented Mar 25, 2016

njsmith commented Mar 25, 2016

jschlade commented Mar 25, 2016

jschlade commented Mar 25, 2016

rmcgibbo commented Mar 25, 2016

jschlade commented Mar 25, 2016

sortik commented Mar 30, 2016

varwone commented Apr 11, 2016

oscarb commented Apr 11, 2016

irblue commented Apr 12, 2016

Ivoz commented Apr 13, 2016

irblue commented Apr 15, 2016

irblue commented Apr 15, 2016

pfmoore commented Apr 15, 2016

Ivoz commented Apr 21, 2016

Abolfazl commented May 10, 2016

mysqto commented May 20, 2016

ilizaran commented Nov 6, 2016

yxqme commented Feb 17, 2019 •

edited

Loading

lock bot commented May 28, 2019

Install Error in Synology DSM 6.0 #3588

Install Error in Synology DSM 6.0 #3588

Comments

rubyon commented Mar 24, 2016

Description:

What I've run:

Ivoz commented Mar 24, 2016

Ivoz commented Mar 24, 2016

rmcgibbo commented Mar 24, 2016

rmcgibbo commented Mar 24, 2016

rubyon commented Mar 25, 2016

rmcgibbo commented Mar 25, 2016

njsmith commented Mar 25, 2016

njsmith commented Mar 25, 2016

njsmith commented Mar 25, 2016

jschlade commented Mar 25, 2016

njsmith commented Mar 25, 2016

jschlade commented Mar 25, 2016

jschlade commented Mar 25, 2016

rmcgibbo commented Mar 25, 2016

jschlade commented Mar 25, 2016

sortik commented Mar 30, 2016

varwone commented Apr 11, 2016

oscarb commented Apr 11, 2016

irblue commented Apr 12, 2016

Ivoz commented Apr 13, 2016

irblue commented Apr 15, 2016

irblue commented Apr 15, 2016

pfmoore commented Apr 15, 2016

Ivoz commented Apr 21, 2016

Abolfazl commented May 10, 2016

mysqto commented May 20, 2016

ilizaran commented Nov 6, 2016

yxqme commented Feb 17, 2019 • edited Loading

lock bot commented May 28, 2019

yxqme commented Feb 17, 2019 •

edited

Loading