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Add note to track method for CleverTap #2227

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Merged
merged 2 commits into from
Dec 2, 2021
Merged

Add note to track method for CleverTap #2227

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30a45d7
Add note to track method for CleverTap
tobiordobi Dec 1, 2021
d28f2c2
Update CleverTap wording
tobiordobi Dec 2, 2021
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3 changes: 3 additions & 0 deletions src/connections/destinations/catalog/clevertap/index.md
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Expand Up @@ -30,6 +30,9 @@ All other traits will be sent to CleverTap as custom attributes. Please also not

When you `track` an event, we will send that event to CleverTap as a custom event. Note that CleverTap does not support arrays or nested objects for custom track event properties.

> note ""
> CleverTap requires `identify` traits such as `userId` or `email` to record and associate the Track event. Without these traits, the Track event does not appear in CleverTap.

Please also note that the default logic for our cloud mode connection to CleverTap will lower case and snake_case any event properties passed from Segment's servers to CleverTap. Our device mode connection will not lower case or snake_case any event properties passed directly to CleverTap from the client.

### Order Completed
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