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Update Actions Guidance #4806

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Merged
merged 3 commits into from
Jan 25, 2024
Merged

Update Actions Guidance #4806

merged 3 commits into from
Jan 25, 2024

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lizkane222
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Actions are disabled by default and need to be enabled to begin sending data

Proposed changes

A common confusion for customers is after creating their Actions they're not enabled which means they won't be able to send data through that Action, but they're expecting it to be enabled by default upon creation. Actions are disabled by default and need to be enabled to begin sending data.

Once an Action is created, it’s disabled by default, to ensure that it’s only used once fully configured. To begin sending data through an Action, enable it on the Actions page by flipping the toggle so that it appears blue.

Merge timing

  • ASAP once approved?

Related issues (optional)

Zendesk ticket :

Actions are disabled by default and need to be enabled to begin sending data
@cmastr cmastr added the KCS label Jan 25, 2024
@cmastr cmastr marked this pull request as ready for review January 25, 2024 15:18
@cmastr cmastr requested a review from a team as a code owner January 25, 2024 15:18
@cmastr cmastr requested review from pwseg and removed request for a team January 25, 2024 15:18
Co-authored-by: Casie Oxford <coxford@twilio.com>
@pwseg pwseg changed the title Update actions.md Added line actions disabled by default Update Actions Guidance Jan 25, 2024
@pwseg pwseg merged commit 7c273ab into develop Jan 25, 2024
@pwseg pwseg deleted the lizkane222-patch-16 branch January 25, 2024 18:27
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Thank you for your contribution! Your pull request is merged, but may take a day or two to appear on the site.

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3 participants