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23 changes: 6 additions & 17 deletions src/unify/Traits/predictions/index.md
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Expand Up @@ -18,26 +18,15 @@ On this page, you'll learn how to build a prediction.
> warning "Not a HIPAA Eligible Service or PCI Compliant"
> Agent Copilot and Unified Profiles in Flex aren't HIPAA Eligible Services or PCI compliant and shouldn't be used in Flex or Segment workflows that are subject to HIPAA or PCI.

## Access and build a prediction

To create a prediction, you'll first request access, then build a prediction.
## Build a prediction

![The Predictive Trait builder in the Segment UI](../../images/trait_builder.png)

### Request Predictions access

Follow these steps to access Predictions:

1. Navigate to **Engage > Audiences > Computed traits** or **Unify > Traits**. Select **Create computed trait**.
2. Select **Request Access** to access Predictions.

### Build a prediction

Once your Workspace is enabled for Predictions, follow these steps to build a prediction:
Follow these steps to build a prediction:

1. In the Trait Builder, select **Predictions**, choose the Trait you want to create, then click **Next**.
2. Select **Custom Predictive Goal**, **Likelihood to Purchase**, **Predicted Lifetime Value**, or **Likelihood to Churn**.
4. (For custom Predictive Goals) Add a condition(s) and event(s) to predict.
1. In the Trait Builder, click **Predictions**, select the prediction you want to create, then click **Next**..
- (For custom Predictive Goals) Add a condition(s) and event(s) to predict.
- Select the event and (optional) property that you want to use to make a prediction.
5. Select a time period for the prediction.
6. (Optional) In **Include all events**, uncheck any events you don't want Segment to factor into the prediction.
7. Click **Calculate**. If you're satisfied with the available data, click **Next**.
Expand Down Expand Up @@ -66,7 +55,7 @@ When you build a Custom Predictive Goal, you'll first need to select a cohort, o

#### Target event

The target event is the Segment event that you want to predict. In creating a prediction, Segment determines the likelihood of the user performing the target event. Predictions work better when many customers have performed the event.
The target event is the Segment event that you want to predict. In creating a prediction, Segment determines the likelihood of the user performing the target event. Segment lets you include up to two target events and an event property in your prediction.

#### Data requirements

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