Update what-is-replay.md Replay considers and Engage section added #6657
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cmastr
approved these changes
Jun 5, 2024
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Proposed changes
These considerations aren't currently listed within Segment's public documentation but are considerations known by the support team which should be surfaced for customers.
Replays with Engage have some specific nuances which customers may not be aware of, especially in regards to considering requesting a replay versus resync.
Merge timing
Related issues (optional)
Zendesk tickets :
https://segment.zendesk.com/agent/tickets/537206
https://segment.zendesk.com/agent/tickets/544408
KCS JIRAs :
https://segment.atlassian.net/browse/KCS-1440
https://segment.atlassian.net/browse/KCS-1441