Update FAQ for Identify Calls Not Updating Intercom Profiles #7277
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src/connections/destinations/catalog/actions-intercom-web/index.md
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forstisabella
approved these changes
Dec 2, 2024
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Proposed changes
This PR updates the FAQ to address why identify() calls may not update Intercom profiles or show users as leads/visitors. It highlights the need to include additional traits (e.g., name or last_request_at) in identify() calls to trigger updates and ensure proper user status.
Merge timing
ASAP once approved