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4 changes: 3 additions & 1 deletion src/guides/usage-and-billing/account-management.md
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Expand Up @@ -28,7 +28,9 @@ Once the account is deleted you will not have access to workspaces associated wi

## How do I delete my workspace entirely?

To delete your workspace, go to your [Workspace Settings](https://app.segment.com/goto-my-workspace/settings/basic){:target="_blank"}, click the **General** tab, then click **Delete Workspace**.
To delete your workspace, go to your [Workspace Settings](https://app.segment.com/goto-my-workspace/settings/basic){:target="_blank"}, click the **General Settings** tab, then click **Delete Workspace**. Segment will irrevocably delete your workspace 5 days after you initiate your deletion request.

If you want to revoke the workspace deletion request during the 5 days after you initiated your request, open the [Workspace Settings](https://app.segment.com/goto-my-workspace/settings/basic){:target="_blank"} page, select the **General Settings** tab and click **Revoke Workspace Deletion**.

You should also change your write keys for each source and remove all Segment snippets from your codebase.

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8 changes: 6 additions & 2 deletions src/privacy/account-deletion.md
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Expand Up @@ -35,10 +35,14 @@ Workspace admins can delete all of the data associated with a workspace, includi

**To delete all data from one workspace:**

1. Sign in to the Segment app, select the workspace you'd like to delete, and click **Settings.**
1. Sign in to the Segment app, select the workspace you'd like to delete, and click **Settings**.
2. On the General Settings page, click the **Delete Workspace** button.
3. Follow the prompts on the pop-up to delete your workspace.

Segment will irrevocably delete your workspace 5 days after you initiate your deletion request.

If you want to revoke the workspace deletion request during the 5 days after you initiated your request, open the [Workspace Settings](https://app.segment.com/goto-my-workspace/settings/basic){:target="_blank"} page, select the **General Settings** tab and click **Revoke Workspace Deletion**.

**To delete data from all workspaces in which you have workspace admin permissions:**

1. Sign in to the Segment app.
Expand All @@ -58,4 +62,4 @@ If you don't delete your workspace after you stop using Segment, **your data rem
A complete data purge is the way Segment removes all workspace and customer data from internal servers across all product areas. To trigger a complete data purge, either [delete your workspace](#how-can-i-delete-data-from-my-workspace) or raise a support ticket with the Customer Success team by emailing [(friends@segment.com)](mailto:friends@segment.com). In your email to Customer Success, include either the slug or the ID of the workspace that you'd like to delete. Deletions related to data purges will *not* be forwarded to your connected third-party destinations or raw data destinations.

> error " "
> Segment waits for five calendar days before beginning a complete data purge to safeguard against malicious deletion requests. If you notice your workspace or account has been maliciously deleted, reach out to [friends@segment.com](mailto:friends@segment.com) to cancel the data purge. After the five-day grace period, the deletion will be irreversible.
> Segment waits for five calendar days before beginning a complete data purge to safeguard against malicious deletion requests. If you notice your workspace or account has been maliciously deleted, reach out to [friends@segment.com](mailto:friends@segment.com) to cancel the data purge. After the five-day grace period, the deletion will be irreversible.
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