Enhancement request - option to disable URL replacement

[ericdesa]

When we send transactional email, URL are replaced to be tracked by sendinblue

It's explained here :
https://help.sendinblue.com/hc/en-us/articles/209421325-Why-is-the-URL-of-my-links-different-from-what-I-have-chosen-

However, I would like to disable this feature because :

• some of my clients block these emails
• i already experienced errors because the domaine was temporarily not reachable

[shubhamUpadhyayInBlue]

Hi @ericdesa

Apologies for replying so late. As you correctly pointed to our help article. It is not possible to remove the link tracking. However, I will convey your request further and share an update as soon as I have any.

Happy to help!
Shubham

[yogo1212]

We are considering switching to sendinblue and are also facing this issue.
We had no problems with server availability, though.
One test mail for a MFA token was classified as "potential phishing" for a business client who has multiple logins under their domain.

The plain-text transactional email is converted to HTML automatically and tracking is added.
Sending the same email from our old provider (with the tracking added by sendinblue) also results in the phishing warning.

[shubhamUpadhyayInBlue]

Hi @yogo1212
It looks like your case needs a closer look so I would request you raise a support ticket. Steps for that:

• Login to your Sendinblue account
• Visit this link. You will then be redirected to the support ticket creation page.

[ericdesa]

I understand that it's not a prior request, but just to let you know that we are going to leave sendinblue because of that.
It's not often, but when our clients can't follow our links when your service is down (like right now) it's a major issue (in addition to the security issue)
You can close this request if you want.

[shubhamUpadhyayInBlue]

Hi @ericdesa
It is sad that we could not satisfy your needs. If you would like us to cater to your problem in a more personalized way, please raise a support ticket. I am closing this request here.
Thanks!

[alterphp]

Hi,

It's so bad you do not consider this request. We can not use mobile application dynamic links with Sendinblue because Android (in some versions) and iOS (in all versions) do not accept redirections on dynamic links.

[alterphp]

Does anyone know another email provider that allows to disable tracking (url rewriting) on specific links ?

[that-one-tom]

Does anyone know another email provider that allows to disable tracking (url rewriting) on specific links ?

Yes, Sendgrid allows this for example on a global level (docs) and also for each link individually through an attribute (docs).

I am currently testing out Sendinblue after lots of positive reviews, but not being able to prevent tracking seems like a major shortcoming compared to other providers for certain transactional messages.

[renatomserra]

We are facing the same issue and support hasnt been able to support us so far. I will have to move providers as we cant afford to have onboarding emails fail for things out of our control

[ChuckJonas]

the link redirect breaks our URL encoding. I think the only reason people use this service is because they have a decent free tier. Otherwise it's a horrible dev experience..

[NateFerrero]

This is currently affecting me and I might have to switch off of Sendinblue for this reason. Links are not preserving the hash component properly.

[wolak88]

That is really unfortunate, due to this being unresolved and support not helping as well we have to leave Sendinblue as well.

[emeren]

That is really unfortunate, due to this being unresolved and support not helping as well we have to leave Sendinblue as well.

same...

[CamParry]

This is also causing issues for our clients, it would be great if there was a way to disable URL replacement for emails. Currently when a link is clicked it just goes to a white page and takes anywhere between 5-20 seconds before the page redirects, and users have interpreted this as being broken.