Unable to Generate Backup on Snipeit Admin

[goaddbot]

Please confirm you have done the following before posting your bug report:

• [ ✔️] I have enabled debug mode
• [✔️ ] I have read checked the Common Issues page

Describe the bug
When I tried to Backup on snipeit admin, an error would say Whoops, looks like something went wrong.

To Reproduce
Steps to reproduce the behavior:

1. Go to 'Settings'
2. Click on 'Backup'
3. Click on 'Generate Backup'
4. See error

Expected behavior
I can see the backup

Screenshots
If applicable, add screenshots to help explain your problem.

Server (please complete the following information):

• Snipe-IT Version v4.7.5 build 4137
• OS: [Windows 10 64 bit Version 1511]
• Web Server: [Apache, Xampp]
• PHP Version 7.3.7

Desktop (please complete the following information):

• OS: [Windows 10 Version 1809 ]
• Browser [Chrome, Firefox]
• Version [latest]

Smartphone (please complete the following information):

• Device: [Asus Zenfone]
• OS: [Android 7.0]
• Browser [chrome]
• Version [latest]

Error Messages

(1/1) Swift_TransportExceptionFailed to authenticate on SMTP server with username "YOURUSERNAME" using 2 possible authenticators. Authenticator LOGIN returned Expected response code 334 but got code "530", with message "530 Must issue a STARTTLS command first". Authenticator PLAIN returned Expected response code 235 but got code "530", with message "530 Must issue a STARTTLS command first".

in AuthHandler.php line 191
at Swift_Transport_Esmtp_AuthHandler->afterEhlo(object(Swift_SmtpTransport))in EsmtpTransport.php line 371
at Swift_Transport_EsmtpTransport->doHeloCommand()in AbstractSmtpTransport.php line 148
at Swift_Transport_AbstractSmtpTransport->start()in Mailer.php line 65
at Swift_Mailer->send(object(Swift_Message), array())in Mailer.php line 451
at Mailer->sendSwiftMessage(object(Swift_Message))in Mailer.php line 235
at Mailer->send(object(HtmlString), array('level' => 'error', 'subject' => 'Failed back up of Snipe-IT', 'greeting' => null, 'salutation' => null, 'introLines' => array('Important: An error occurred while backing up Snipe-IT', 'Exception message: Failed to authenticate on SMTP server with username "YOURUSERNAME" using 2 possible authenticators. Authenticator LOGIN returned Expected response code 334 but got code "530", with message "530 Must issue a STARTTLS command first ". Authenticator PLAIN returned Expected response code 235 but got code "530", with message "530 Must issue a STARTTLS command first ".', 'Exception trace: #0 C:\xampp\htdocs\snipeit\vendor\swiftmailer\swiftmailer\lib\classes\Swift\Transport\EsmtpTransport.php(371): Swift_Transport_Esmtp_AuthHandler->afterEhlo(Object(Swift_SmtpTransport)) #1 C:\xampp\htdocs\snipeit\vendor\swiftmailer\swiftmailer\lib\classes\Swift\Transport\AbstractSmtpTransport.php(148): Swift_Transport_EsmtpTransport->doHeloCommand() #2 C:\xampp\htdocs\snipeit\vendor\swiftmailer\swiftmailer\lib\classes\Swift\Mailer.php(65): Swift_Transport_AbstractSmtpTransport->start() #3 C:\xampp\htdocs\snipeit\vendor\laravel\framework\src\Illuminate\Mail\Mailer.php(451): Swift_Mailer->send(Object(Swift_Message), Array) #4 C:\xampp\htdocs\snipeit\vendor\laravel\framework\src\Illuminate\Mail\Mailer.php(235): Illuminate\Mail\Mailer->sendSwiftMessage(Object(Swift_Message)) #5 C:\xampp\htdocs\snipeit\vendor\laravel\framework\src\Illuminate\Notifications\Channels\MailChannel.php(64): Illuminate\Mail\Mailer->send(Object(Illuminate\Support\HtmlString), Array, Object(Closure)) #6 C:\xampp\htdocs\snipeit\vendor\laravel\framework\src\Illuminate\Notifications\NotificationSender.php(113): Illuminate\Notifications\Channels\MailChannel->send(Object(Spatie\Backup\Notifications\Notifiable), Object(Spatie\Backup\Notifications\Notifications\BackupHasFailed)) #7 C:\xampp\htdocs\snipeit\vendor\laravel\framework\src\Illuminate\Notifications\NotificationSender.php(89): Illuminate\Notifications\NotificationSender->sendToNotifiable(Object(Spatie\Backup\Notifications\Notifiable), '75ed9435-5fd3-4...', Object(Spatie\Backup\Notifications\Notifications\BackupHasFailed), 'mail') #8 C:\xampp\htdocs\snipeit\vendor\laravel\framework\src\Illuminate\Notifications\NotificationSender.php(64): Illuminate\Notifications\NotificationSender->sendNow(Array, Object(Spatie\Backup\Notifications\Notifications\BackupHasFailed)) #9 C:\xampp\htdocs\snipeit\vendor\laravel\framework\src\Illuminate\Notifications\ChannelManager.php(35): Illuminate\Notifications\NotificationSender->send(Array, Object(Spatie\Backup\Notifications\Notifications\BackupHasFailed)) #10 C:\xampp\htdocs\snipeit\vendor\laravel\framework\src\Illuminate\Notifications\RoutesNotifications.php(18): Illuminate\Notifications\ChannelManager->send(Object(Spatie\Backup\Notifications\Notifiable), Object(Spatie\Backup\Notifications\Notifications\BackupHasFailed)) #11 C:\xampp\htdocs\snipeit\vendor\spatie\laravel-backup\src\Notifications\EventHandler.php(33): Spatie\Backup\Notifications\Notifiable->notify(Object(Spatie\Backup\Notifications\Notifications\BackupHasFailed)) #12 C:\xampp\htdocs\snipeit\vendor\laravel\framework\src\Illuminate\Events\Dispatcher.php(350): Spatie\Backup\Notifications\EventHandler->Spatie\Backup\Notifications\{closure}(Object(Spatie\Backup\Events\BackupHasFailed)) #13 C:\xampp\htdocs\snipeit\vendor\laravel\framework\src\Illuminate\Events\Dispatcher.php(200): Illuminate\Events\Dispatcher->Illuminate\Events\{closure}('Spatie\\Backup\\E...', Array) #14 C:\xampp\htdocs\snipeit\vendor\laravel\framework\src\Illuminate\Foundation\helpers.php(467): Illuminate\Events\Dispatcher->dispatch('Spatie\\Backup\\E...') #15 C:\xampp\htdocs\snipeit\vendor\spatie\laravel-backup\src\Tasks\Backup\BackupJob.php(274): event(Object(Spatie\Backup\Events\BackupHasFailed)) #16 C:\xampp\htdocs\snipeit\vendor\spatie\laravel-backup\src\Tasks\Backup\BackupJob.php(154): Spatie\Backup\Tasks\Backup\BackupJob->sendNotification(Object(Spatie\Backup\Events\BackupHasFailed)) #17 C:\xampp\htdocs\snipeit\vendor\spatie\laravel-backup\src\Commands\BackupCommand.php(52): Spatie\Backup\Tasks\Backup\BackupJob->run() #18 [internal function]: Spatie\Backup\Commands\BackupCommand->handle() #19 C:\xampp\htdocs\snipeit\vendor\laravel\framework\src\Illuminate\Container\BoundMethod.php(29): call_user_func_array(Array, Array) #20 C:\xampp\htdocs\snipeit\vendor\laravel\framework\src\Illuminate\Container\BoundMethod.php(87): Illuminate\Container\BoundMethod::Illuminate\Container\{closure}() #21 C:\xampp\htdocs\snipeit\vendor\laravel\framework\src\Illuminate\Container\BoundMethod.php(31): Illuminate\Container\BoundMethod::callBoundMethod(Object(Illuminate\Foundation\Application), Array, Object(Closure)) #22 C:\xampp\htdocs\snipeit\vendor\laravel\framework\src\Illuminate\Container\Container.php(549): Illuminate\Container\BoundMethod::call(Object(Illuminate\Foundation\Application), Array, Array, NULL) #23 C:\xampp\htdocs\snipeit\vendor\laravel\framework\src\Illuminate\Console\Command.php(183): Illuminate\Container\Container->call(Array) #24 C:\xampp\htdocs\snipeit\vendor\symfony\console\Command\Command.php(255): Illuminate\Console\Command->execute(Object(Symfony\Component\Console\Input\ArrayInput), Object(Illuminate\Console\OutputStyle)) #25 C:\xampp\htdocs\snipeit\vendor\laravel\framework\src\Illuminate\Console\Command.php(170): Symfony\Component\Console\Command\Command->run(Object(Symfony\Component\Console\Input\ArrayInput), Object(Illuminate\Console\OutputStyle)) #26 C:\xampp\htdocs\snipeit\vendor\spatie\laravel-backup\src\Commands\BaseCommand.php(16): Illuminate\Console\Command->run(Object(Symfony\Component\Console\Input\ArrayInput), Object(Symfony\Component\Console\Output\BufferedOutput)) #27 C:\xampp\htdocs\snipeit\vendor\symfony\console\Application.php(960): Spatie\Backup\Commands\BaseCommand->run(Object(Symfony\Component\Console\Input\ArrayInput), Object(Symfony\Component\Console\Output\BufferedOutput)) #28 C:\xampp\htdocs\snipeit\vendor\symfony\console\Application.php(255): Symfony\Component\Console\Application->doRunCommand(Object(Spatie\Backup\Commands\BackupCommand), Object(Symfony\Component\Console\Input\ArrayInput), Object(Symfony\Component\Console\Output\BufferedOutput)) #29 C:\xampp\htdocs\snipeit\vendor\symfony\console\Application.php(148): Symfony\Component\Console\Application->doRun(Object(Symfony\Component\Console\Input\ArrayInput), Object(Symfony\Component\Console\Output\BufferedOutput)) #30 C:\xampp\htdocs\snipeit\vendor\laravel\framework\src\Illuminate\Console\Application.php(88): Symfony\Component\Console\Application->run(Object(Symfony\Component\Console\Input\ArrayInput), Object(Symfony\Component\Console\Output\BufferedOutput)) #31 C:\xampp\htdocs\snipeit\vendor\laravel\framework\src\Illuminate\Console\Application.php(177): Illuminate\Console\Application->run(Object(Symfony\Component\Console\Input\ArrayInput), Object(Symfony\Component\Console\Output\BufferedOutput)) #32 C:\xampp\htdocs\snipeit\vendor\laravel\framework\src\Illuminate\Foundation\Console\Kernel.php(249): Illuminate\Console\Application->call('backup:run', Object(Illuminate\Support\Collection), NULL) #33 C:\xampp\htdocs\snipeit\vendor\laravel\framework\src\Illuminate\Support\Facades\Facade.php(221): Illuminate\Foundation\Console\Kernel->call('backup:run') #34 C:\xampp\htdocs\snipeit\app\Http\Controllers\SettingsController.php(949): Illuminate\Support\Facades\Facade::__callStatic('call', Array) #35 [internal function]: App\Http\Controllers\SettingsController->postBackups() #36 C:\xampp\htdocs\snipeit\vendor\laravel\framework\src\Illuminate\Routing\Controller.php(54): call_user_func_array(Array, Array) #37 C:\xampp\htdocs\snipeit\vendor\laravel\framework\src\Illuminate\Routing\ControllerDispatcher.php(45): Illuminate\Routing\Controller->callAction('postBackups', Array) #38 C:\xampp\htdocs\snipeit\vendor\laravel\framework\src\Illuminate\Routing\Route.php(212): Illuminate\Routing\ControllerDispatcher->dispatch(Object(Illuminate\Routing\Route), Object(App\Http\Controllers\SettingsController), 'postBackups') #39 C:\xampp\htdocs\snipeit\vendor\laravel\framework\src\Illuminate\Routing\Route.php(169): Illuminate\Routing\Route->runController() #40 C:\xampp\htdocs\snipeit\vendor\laravel\framework\src\Illuminate\Routing\Router.php(658): Illuminate\Routing\Route->run() #41 C:\xampp\htdocs\snipeit\vendor\laravel\framework\src\Illuminate\Routing\Pipeline.php(30): Illuminate\Routing\Router->Illuminate\Routing\{closure}(Object(Illuminate\Http\Request)) #42 C:\xampp\htdocs\snipeit\app\Http\Middleware\CheckPermissions.php(28): Illuminate\Routing\Pipeline->Illuminate\Routing\{closure}(Object(Illuminate\Http\Request)) #43 C:\xampp\htdocs\snipeit\vendor\laravel\framework\src\Illuminate\Pipeline\Pipeline.php(149): App\Http\Middleware\CheckPermissions->handle(Object(Illuminate\Http\Request), Object(Closure), 'superuser') #44 C:\xampp\htdocs\snipeit\vendor\laravel\framework\src\Illuminate\Routing\Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}(Object(Illuminate\Http\Request)) #45 C:\xampp\htdocs\snipeit\vendor\laravel\framework\src\Illuminate\Auth\Middleware\Authenticate.php(43): Illuminate\Routing\Pipeline->Illuminate\Routing\{closure}(Object(Illuminate\Http\Request)) #46 C:\xampp\htdocs\snipeit\vendor\laravel\framework\src\Illuminate\Pipeline\Pipeline.php(149): Illuminate\Auth\Middleware\Authenticate->handle(Object(Illuminate\Http\Request), Object(Closure)) #47 C:\xampp\htdocs\snipeit\vendor\laravel\framework\src\Illuminate\Routing\Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}(Object(Illuminate\Http\Request)) #48 C:\xampp\htdocs\snipeit\vendor\laravel\passport\src\Http\Middleware\CreateFreshApiToken.php(49): Illuminate\Routing\Pipeline->Illuminate\Routing\{closure}(Object(Illuminate\Http\Request)) #49 C:\xampp\htdocs\snipeit\vendor\laravel\framework\src\Illuminate\Pipeline\Pipeline.php(149): Laravel\Passport\Http\Middleware\CreateFreshApiToken->handle(Object(Illuminate\Http\Request), Object(Closure)) #50 C:\xampp\htdocs\snipeit\vendor\laravel\framework\src\Illuminate\Routing\Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}(Object(Illuminate\Http\Request)) #51 C:\xampp\htdocs\snipeit\app\Http\Middleware\CheckForTwoFactor.php(49): Illuminate\Routing\Pipeline->Illuminate\Routing\{closure}(Object(Illuminate\Http\Request)) #52 C:\xampp\htdocs\snipeit\vendor\laravel\framework\src\Illuminate\Pipeline\Pipeline.php(149): App\Http\Middleware\CheckForTwoFactor->handle(Object(Illuminate\Http\Request), Object(Closure)) #53 C:\xampp\htdocs\snipeit\vendor\laravel\framework\src\Illuminate\Routing\Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}(Object(Illuminate\Http\Request)) #54 C:\xampp\htdocs\snipeit\app\Http\Middleware\CheckLocale.php(42): Illuminate\Routing\Pipeline->Illuminate\Routing\{closure}(Object(Illuminate\Http\Request)) #55 C:\xampp\htdocs\snipeit\vendor\laravel\framework\src\Illuminate\Pipeline\Pipeline.php(149): App\Http\Middleware\CheckLocale->handle(Object(Illuminate\Http\Request), Object(Closure)) #56 C:\xampp\htdocs\snipeit\vendor\laravel\framework\src\Illuminate\Routing\Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}(Object(Illuminate\Http\Request)) #57 C:\xampp\htdocs\snipeit\vendor\laravel\framework\src\Illuminate\Foundation\Http\Middleware\VerifyCsrfToken.php(68): Illuminate\Routing\Pipeline->Illuminate\Routing\{closure}(Object(Illuminate\Http\Request)) #58 C:\xampp\htdocs\snipeit\vendor\laravel\framework\src\Illuminate\Pipeline\Pipeline.php(149): Illuminate\Foundation\Http\Middleware\VerifyCsrfToken->handle(Object(Illuminate\Http\Request), Object(Closure)) #59 C:\xampp\htdocs\snipeit\vendor\laravel\framework\src\Illuminate\Routing\Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}(Object(Illuminate\Http\Request)) #60 C:\xampp\htdocs\snipeit\vendor\laravel\framework\src\Illuminate\Cookie\Middleware\AddQueuedCookiesToResponse.php(37): Illuminate\Routing\Pipeline->Illuminate\Routing\{closure}(Object(Illuminate\Http\Request)) #61 C:\xampp\htdocs\snipeit\vendor\laravel\framework\src\Illuminate\Pipeline\Pipeline.php(149): Illuminate\Cookie\Middleware\AddQueuedCookiesToResponse->handle(Object(Illuminate\Http\Request), Object(Closure)) #62 C:\xampp\htdocs\snipeit\vendor\laravel\framework\src\Illuminate\Routing\Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}(Object(Illuminate\Http\Request)) #63 C:\xampp\htdocs\snipeit\vendor\laravel\framework\src\Illuminate\Cookie\Middleware\EncryptCookies.php(66): Illuminate\Routing\Pipeline->Illuminate\Routing\{closure}(Object(Illuminate\Http\Request)) #64 C:\xampp\htdocs\snipeit\vendor\laravel\framework\src\Illuminate\Pipeline\Pipeline.php(149): Illuminate\Cookie\Middleware\EncryptCookies->handle(Object(Illuminate\Http\Request), Object(Closure)) #65 C:\xampp\htdocs\snipeit\vendor\laravel\framework\src\Illuminate\Routing\Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}(Object(Illuminate\Http\Request)) #66 C:\xampp\htdocs\snipeit\vendor\laravel\framework\src\Illuminate\Pipeline\Pipeline.php(102): Illuminate\Routing\Pipeline->Illuminate\Routing\{closure}(Object(Illuminate\Http\Request)) #67 C:\xampp\htdocs\snipeit\vendor\laravel\framework\src\Illuminate\Routing\Router.php(660): Illuminate\Pipeline\Pipeline->then(Object(Closure)) #68 C:\xampp\htdocs\snipeit\vendor\laravel\framework\src\Illuminate\Routing\Router.php(635): Illuminate\Routing\Router->runRouteWithinStack(Object(Illuminate\Routing\Route), Object(Illuminate\Http\Request)) #69 C:\xampp\htdocs\snipeit\vendor\laravel\framework\src\Illuminate\Routing\Router.php(601): Illuminate\Routing\Router->runRoute(Object(Illuminate\Http\Request), Object(Illuminate\Routing\Route)) #70 C:\xampp\htdocs\snipeit\vendor\laravel\framework\src\Illuminate\Routing\Router.php(590): Illuminate\Routing\Router->dispatchToRoute(Object(Illuminate\Http\Request)) #71 C:\xampp\htdocs\snipeit\vendor\laravel\framework\src\Illuminate\Foundation\Http\Kernel.php(176): Illuminate\Routing\Router->dispatch(Object(Illuminate\Http\Request)) #72 C:\xampp\htdocs\snipeit\vendor\laravel\framework\src\Illuminate\Routing\Pipeline.php(30): Illuminate\Foundation\Http\Kernel->Illuminate\Foundation\Http\{closure}(Object(Illuminate\Http\Request)) #73 C:\xampp\htdocs\snipeit\vendor\barryvdh\laravel-debugbar\src\Middleware\InjectDebugbar.php(65): Illuminate\Routing\Pipeline->Illuminate\Routing\{closure}(Object(Illuminate\Http\Request)) #74 C:\xampp\htdocs\snipeit\vendor\laravel\framework\src\Illuminate\Pipeline\Pipeline.php(149): Barryvdh\Debugbar\Middleware\InjectDebugbar->handle(Object(Illuminate\Http\Request), Object(Closure)) #75 C:\xampp\htdocs\snipeit\vendor\laravel\framework\src\Illuminate\Routing\Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}(Object(Illuminate\Http\Request)) #76 C:\xampp\htdocs\snipeit\vendor\laravel\framework\src\Illuminate\Foundation\Http\Middleware\TransformsRequest.php(30): Illuminate\Routing\Pipeline->Illuminate\Routing\{closure}(Object(Illuminate\Http\Request)) #77 C:\xampp\htdocs\snipeit\vendor\laravel\framework\src\Illuminate\Pipeline\Pipeline.php(149): Illuminate\Foundation\Http\Middleware\TransformsRequest->handle(Object(Illuminate\Http\Request), Object(Closure)) #78 C:\xampp\htdocs\snipeit\vendor\laravel\framework\src\Illuminate\Routing\Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}(Object(Illuminate\Http\Request)) #79 C:\xampp\htdocs\snipeit\app\Http\Middleware\CheckForDebug.php(25): Illuminate\Routing\Pipeline->Illuminate\Routing\{closure}(Object(Illuminate\Http\Request)) #80 C:\xampp\htdocs\snipeit\vendor\laravel\framework\src\Illuminate\Pipeline\Pipeline.php(149): App\Http\Middleware\CheckForDebug->handle(Object(Illuminate\Http\Request), Object(Closure)) #81 C:\xampp\htdocs\snipeit\vendor\laravel\framework\src\Illuminate\Routing\Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}(Object(Illuminate\Http\Request)) #82 C:\xampp\htdocs\snipeit\app\Http\Middleware\CheckForSetup.php(27): Illuminate\Routing\Pipeline->Illuminate\Routing\{closure}(Object(Illuminate\Http\Request)) #83 C:\xampp\htdocs\snipeit\vendor\laravel\framework\src\Illuminate\Pipeline\Pipeline.php(149): App\Http\Middleware\CheckForSetup->handle(Object(Illuminate\Http\Request), Object(Closure)) #84 C:\xampp\htdocs\snipeit\vendor\laravel\framework\src\Illuminate\Routing\Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}(Object(Illuminate\Http\Request)) #85 C:\xampp\htdocs\snipeit\vendor\fideloper\proxy\src\TrustProxies.php(57): Illuminate\Routing\Pipeline->Illuminate\Routing\{closure}(Object(Illuminate\Http\Request)) #86 C:\xampp\htdocs\snipeit\vendor\laravel\framework\src\Illuminate\Pipeline\Pipeline.php(149): Fideloper\Proxy\TrustProxies->handle(Object(Illuminate\Http\Request), Object(Closure)) #87 C:\xampp\htdocs\snipeit\vendor\laravel\framework\src\Illuminate\Routing\Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}(Object(Illuminate\Http\Request)) #88 C:\xampp\htdocs\snipeit\app\Http\Middleware\NosniffGuard.php(17): Illuminate\Routing\Pipeline->Illuminate\Routing\{closure}(Object(Illuminate\Http\Request)) #89 C:\xampp\htdocs\snipeit\vendor\laravel\framework\src\Illuminate\Pipeline\Pipeline.php(149): App\Http\Middleware\NosniffGuard->handle(Object(Illuminate\Http\Request), Object(Closure)) #90 C:\xampp\htdocs\snipeit\vendor\laravel\framework\src\Illuminate\Routing\Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}(Object(Illuminate\Http\Request)) #91 C:\xampp\htdocs\snipeit\app\Http\Middleware\ContentSecurityPolicyHeader.php(18): Illuminate\Routing\Pipeline->Illuminate\Routing\{closure}(Object(Illuminate\Http\Request)) #92 C:\xampp\htdocs\snipeit\vendor\laravel\framework\src\Illuminate\Pipeline\Pipeline.php(149): App\Http\Middleware\ContentSecurityPolicyHeader->handle(Object(Illuminate\Http\Request), Object(Closure)) #93 C:\xampp\htdocs\snipeit\vendor\laravel\framework\src\Illuminate\Routing\Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}(Object(Illuminate\Http\Request)) #94 C:\xampp\htdocs\snipeit\app\Http\Middleware\ReferrerPolicyHeader.php(17): Illuminate\Routing\Pipeline->Illuminate\Routing\{closure}(Object(Illuminate\Http\Request)) #95 C:\xampp\htdocs\snipeit\vendor\laravel\framework\src\Illuminate\Pipeline\Pipeline.php(149): App\Http\Middleware\ReferrerPolicyHeader->handle(Object(Illuminate\Http\Request), Object(Closure)) #96 C:\xampp\htdocs\snipeit\vendor\laravel\framework\src\Illuminate\Routing\Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}(Object(Illuminate\Http\Request)) #97 C:\xampp\htdocs\snipeit\app\Http\Middleware\XssProtectHeader.php(18): Illuminate\Routing\Pipeline->Illuminate\Routing\{closure}(Object(Illuminate\Http\Request)) #98 C:\xampp\htdocs\snipeit\vendor\laravel\framework\src\Illuminate\Pipeline\Pipeline.php(149): App\Http\Middleware\XssProtectHeader->handle(Object(Illuminate\Http\Request), Object(Closure)) #99 C:\xampp\htdocs\snipeit\vendor\laravel\framework\src\Illuminate\Routing\Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}(Object(Illuminate\Http\Request)) #100 C:\xampp\htdocs\snipeit\app\Http\Middleware\FrameGuard.php(17): Illuminate\Routing\Pipeline->Illuminate\Routing\{closure}(Object(Illuminate\Http\Request)) #101 C:\xampp\htdocs\snipeit\vendor\laravel\framework\src\Illuminate\Pipeline\Pipeline.php(149): App\Http\Middleware\FrameGuard->handle(Object(Illuminate\Http\Request), Object(Closure)) #102 C:\xampp\htdocs\snipeit\vendor\laravel\framework\src\Illuminate\Routing\Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}(Object(Illuminate\Http\Request)) #103 C:\xampp\htdocs\snipeit\vendor\laravel\framework\src\Illuminate\View\Middleware\ShareErrorsFromSession.php(49): Illuminate\Routing\Pipeline->Illuminate\Routing\{closure}(Object(Illuminate\Http\Request)) #104 C:\xampp\htdocs\snipeit\vendor\laravel\framework\src\Illuminate\Pipeline\Pipeline.php(149): Illuminate\View\Middleware\ShareErrorsFromSession->handle(Object(Illuminate\Http\Request), Object(Closure)) #105 C:\xampp\htdocs\snipeit\vendor\laravel\framework\src\Illuminate\Routing\Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}(Object(Illuminate\Http\Request)) #106 C:\xampp\htdocs\snipeit\vendor\laravel\framework\src\Illuminate\Session\Middleware\StartSession.php(63): Illuminate\Routing\Pipeline->Illuminate\Routing\{closure}(Object(Illuminate\Http\Request)) #107 C:\xampp\htdocs\snipeit\vendor\laravel\framework\src\Illuminate\Pipeline\Pipeline.php(149): Illuminate\Session\Middleware\StartSession->handle(Object(Illuminate\Http\Request), Object(Closure)) #108 C:\xampp\htdocs\snipeit\vendor\laravel\framework\src\Illuminate\Routing\Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}(Object(Illuminate\Http\Request)) #109 C:\xampp\htdocs\snipeit\vendor\laravel\framework\src\Illuminate\Foundation\Http\Middleware\CheckForMaintenanceMode.php(46): Illuminate\Routing\Pipeline->Illuminate\Routing\{closure}(Object(Illuminate\Http\Request)) #110 C:\xampp\htdocs\snipeit\vendor\laravel\framework\src\Illuminate\Pipeline\Pipeline.php(149): Illuminate\Foundation\Http\Middleware\CheckForMaintenanceMode->handle(Object(Illuminate\Http\Request), Object(Closure)) #111 C:\xampp\htdocs\snipeit\vendor\laravel\framework\src\Illuminate\Routing\Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}(Object(Illuminate\Http\Request)) #112 C:\xampp\htdocs\snipeit\vendor\barryvdh\laravel-cors\src\HandlePreflight.php(29): Illuminate\Routing\Pipeline->Illuminate\Routing\{closure}(Object(Illuminate\Http\Request)) #113 C:\xampp\htdocs\snipeit\vendor\laravel\framework\src\Illuminate\Pipeline\Pipeline.php(149): Barryvdh\Cors\HandlePreflight->handle(Object(Illuminate\Http\Request), Object(Closure)) #114 C:\xampp\htdocs\snipeit\vendor\laravel\framework\src\Illuminate\Routing\Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}(Object(Illuminate\Http\Request)) #115 C:\xampp\htdocs\snipeit\vendor\laravel\framework\src\Illuminate\Pipeline\Pipeline.php(102): Illuminate\Routing\Pipeline->Illuminate\Routing\{closure}(Object(Illuminate\Http\Request)) #116 C:\xampp\htdocs\snipeit\vendor\laravel\framework\src\Illuminate\Foundation\Http\Kernel.php(151): Illuminate\Pipeline\Pipeline->then(Object(Closure)) #117 C:\xampp\htdocs\snipeit\vendor\laravel\framework\src\Illuminate\Foundation\Http\Kernel.php(116): Illuminate\Foundation\Http\Kernel->sendRequestThroughRouter(Object(Illuminate\Http\Request)) #118 C:\xampp\htdocs\snipeit\public\index.php(58): Illuminate\Foundation\Http\Kernel->handle(Object(Illuminate\Http\Request)) #119 {main}'), 'outroLines' => array(), 'actionText' => null, 'actionUrl' => null, 'message' => object(Message)), object(Closure))in MailChannel.php line 64
at MailChannel->send(object(Notifiable), object(BackupHasFailed))in NotificationSender.php line 113
at NotificationSender->sendToNotifiable(object(Notifiable), 'e2bd7b42-8ad4-495b-8db6-f26c4f44e448', object(BackupHasFailed), 'mail')in NotificationSender.php line 89
at NotificationSender->sendNow(array(object(Notifiable)), object(BackupHasFailed))in NotificationSender.php line 64
at NotificationSender->send(array(object(Notifiable)), object(BackupHasFailed))in ChannelManager.php line 35
at ChannelManager->send(object(Notifiable), object(BackupHasFailed))in RoutesNotifications.php line 18
at Notifiable->notify(object(BackupHasFailed))in EventHandler.php line 33
at EventHandler->Spatie\Backup\Notifications{closure}(object(BackupHasFailed))in Dispatcher.php line 350
at Dispatcher->Illuminate\Events{closure}('Spatie\Backup\Events\BackupHasFailed', array(object(BackupHasFailed)))in Dispatcher.php line 200
at Dispatcher->dispatch('Spatie\Backup\Events\BackupHasFailed')in helpers.php line 467
at event(object(BackupHasFailed))in BackupCommand.php line 59
at BackupCommand->handle()
at call_user_func_array(array(object(BackupCommand), 'handle'), array())in BoundMethod.php line 29
at BoundMethod::Illuminate\Container{closure}()in BoundMethod.php line 87
at BoundMethod::callBoundMethod(object(Application), array(object(BackupCommand), 'handle'), object(Closure))in BoundMethod.php line 31
at BoundMethod::call(object(Application), array(object(BackupCommand), 'handle'), array(), null)in Container.php line 549
at Container->call(array(object(BackupCommand), 'handle'))in Command.php line 183
at Command->execute(object(ArrayInput), object(OutputStyle))in Command.php line 255
at Command->run(object(ArrayInput), object(OutputStyle))in Command.php line 170
at Command->run(object(ArrayInput), object(BufferedOutput))in BaseCommand.php line 16
at BaseCommand->run(object(ArrayInput), object(BufferedOutput))in Application.php line 960
at Application->doRunCommand(object(BackupCommand), object(ArrayInput), object(BufferedOutput))in Application.php line 255
at Application->doRun(object(ArrayInput), object(BufferedOutput))in Application.php line 148
at Application->run(object(ArrayInput), object(BufferedOutput))in Application.php line 88
at Application->run(object(ArrayInput), object(BufferedOutput))in Application.php line 177
at Application->call('backup:run', object(Collection), null)in Kernel.php line 249
at Kernel->call('backup:run')in Facade.php line 221
at Facade::__callStatic('call', array('backup:run'))in SettingsController.php line 949
at SettingsController->postBackups()
at call_user_func_array(array(object(SettingsController), 'postBackups'), array())in Controller.php line 54
at Controller->callAction('postBackups', array())in ControllerDispatcher.php line 45
at ControllerDispatcher->dispatch(object(Route), object(SettingsController), 'postBackups')in Route.php line 212
at Route->runController()in Route.php line 169
at Route->run()in Router.php line 658
at Router->Illuminate\Routing{closure}(object(Request))in Pipeline.php line 30
at Pipeline->Illuminate\Routing{closure}(object(Request))in CheckPermissions.php line 28
at CheckPermissions->handle(object(Request), object(Closure), 'superuser')in Pipeline.php line 149
at Pipeline->Illuminate\Pipeline{closure}(object(Request))in Pipeline.php line 53
at Pipeline->Illuminate\Routing{closure}(object(Request))in Authenticate.php line 43
at Authenticate->handle(object(Request), object(Closure))in Pipeline.php line 149
at Pipeline->Illuminate\Pipeline{closure}(object(Request))in Pipeline.php line 53
at Pipeline->Illuminate\Routing{closure}(object(Request))in CreateFreshApiToken.php line 49
at CreateFreshApiToken->handle(object(Request), object(Closure))in Pipeline.php line 149
at Pipeline->Illuminate\Pipeline{closure}(object(Request))in Pipeline.php line 53
at Pipeline->Illuminate\Routing{closure}(object(Request))in CheckForTwoFactor.php line 49
at CheckForTwoFactor->handle(object(Request), object(Closure))in Pipeline.php line 149
at Pipeline->Illuminate\Pipeline{closure}(object(Request))in Pipeline.php line 53
at Pipeline->Illuminate\Routing{closure}(object(Request))in CheckLocale.php line 42
at CheckLocale->handle(object(Request), object(Closure))in Pipeline.php line 149
at Pipeline->Illuminate\Pipeline{closure}(object(Request))in Pipeline.php line 53
at Pipeline->Illuminate\Routing{closure}(object(Request))in VerifyCsrfToken.php line 68
at VerifyCsrfToken->handle(object(Request), object(Closure))in Pipeline.php line 149
at Pipeline->Illuminate\Pipeline{closure}(object(Request))in Pipeline.php line 53
at Pipeline->Illuminate\Routing{closure}(object(Request))in AddQueuedCookiesToResponse.php line 37
at AddQueuedCookiesToResponse->handle(object(Request), object(Closure))in Pipeline.php line 149
at Pipeline->Illuminate\Pipeline{closure}(object(Request))in Pipeline.php line 53
at Pipeline->Illuminate\Routing{closure}(object(Request))in EncryptCookies.php line 66
at EncryptCookies->handle(object(Request), object(Closure))in Pipeline.php line 149
at Pipeline->Illuminate\Pipeline{closure}(object(Request))in Pipeline.php line 53
at Pipeline->Illuminate\Routing{closure}(object(Request))in Pipeline.php line 102
at Pipeline->then(object(Closure))in Router.php line 660
at Router->runRouteWithinStack(object(Route), object(Request))in Router.php line 635
at Router->runRoute(object(Request), object(Route))in Router.php line 601
at Router->dispatchToRoute(object(Request))in Router.php line 590
at Router->dispatch(object(Request))in Kernel.php line 176
at Kernel->Illuminate\Foundation\Http{closure}(object(Request))in Pipeline.php line 30
at Pipeline->Illuminate\Routing{closure}(object(Request))in InjectDebugbar.php line 65
at InjectDebugbar->handle(object(Request), object(Closure))in Pipeline.php line 149
at Pipeline->Illuminate\Pipeline{closure}(object(Request))in Pipeline.php line 53
at Pipeline->Illuminate\Routing{closure}(object(Request))in TransformsRequest.php line 30
at TransformsRequest->handle(object(Request), object(Closure))in Pipeline.php line 149
at Pipeline->Illuminate\Pipeline{closure}(object(Request))in Pipeline.php line 53
at Pipeline->Illuminate\Routing{closure}(object(Request))in CheckForDebug.php line 25
at CheckForDebug->handle(object(Request), object(Closure))in Pipeline.php line 149
at Pipeline->Illuminate\Pipeline{closure}(object(Request))in Pipeline.php line 53
at Pipeline->Illuminate\Routing{closure}(object(Request))in CheckForSetup.php line 27
at CheckForSetup->handle(object(Request), object(Closure))in Pipeline.php line 149
at Pipeline->Illuminate\Pipeline{closure}(object(Request))in Pipeline.php line 53
at Pipeline->Illuminate\Routing{closure}(object(Request))in TrustProxies.php line 57
at TrustProxies->handle(object(Request), object(Closure))in Pipeline.php line 149
at Pipeline->Illuminate\Pipeline{closure}(object(Request))in Pipeline.php line 53
at Pipeline->Illuminate\Routing{closure}(object(Request))in NosniffGuard.php line 17
at NosniffGuard->handle(object(Request), object(Closure))in Pipeline.php line 149
at Pipeline->Illuminate\Pipeline{closure}(object(Request))in Pipeline.php line 53
at Pipeline->Illuminate\Routing{closure}(object(Request))in ContentSecurityPolicyHeader.php line 18
at ContentSecurityPolicyHeader->handle(object(Request), object(Closure))in Pipeline.php line 149
at Pipeline->Illuminate\Pipeline{closure}(object(Request))in Pipeline.php line 53
at Pipeline->Illuminate\Routing{closure}(object(Request))in ReferrerPolicyHeader.php line 17
at ReferrerPolicyHeader->handle(object(Request), object(Closure))in Pipeline.php line 149
at Pipeline->Illuminate\Pipeline{closure}(object(Request))in Pipeline.php line 53
at Pipeline->Illuminate\Routing{closure}(object(Request))in XssProtectHeader.php line 18
at XssProtectHeader->handle(object(Request), object(Closure))in Pipeline.php line 149
at Pipeline->Illuminate\Pipeline{closure}(object(Request))in Pipeline.php line 53
at Pipeline->Illuminate\Routing{closure}(object(Request))in FrameGuard.php line 17
at FrameGuard->handle(object(Request), object(Closure))in Pipeline.php line 149
at Pipeline->Illuminate\Pipeline{closure}(object(Request))in Pipeline.php line 53
at Pipeline->Illuminate\Routing{closure}(object(Request))in ShareErrorsFromSession.php line 49
at ShareErrorsFromSession->handle(object(Request), object(Closure))in Pipeline.php line 149
at Pipeline->Illuminate\Pipeline{closure}(object(Request))in Pipeline.php line 53
at Pipeline->Illuminate\Routing{closure}(object(Request))in StartSession.php line 63
at StartSession->handle(object(Request), object(Closure))in Pipeline.php line 149
at Pipeline->Illuminate\Pipeline{closure}(object(Request))in Pipeline.php line 53
at Pipeline->Illuminate\Routing{closure}(object(Request))in CheckForMaintenanceMode.php line 46
at CheckForMaintenanceMode->handle(object(Request), object(Closure))in Pipeline.php line 149
at Pipeline->Illuminate\Pipeline{closure}(object(Request))in Pipeline.php line 53
at Pipeline->Illuminate\Routing{closure}(object(Request))in HandlePreflight.php line 29
at HandlePreflight->handle(object(Request), object(Closure))in Pipeline.php line 149
at Pipeline->Illuminate\Pipeline{closure}(object(Request))in Pipeline.php line 53
at Pipeline->Illuminate\Routing{closure}(object(Request))in Pipeline.php line 102
at Pipeline->then(object(Closure))in Kernel.php line 151
at Kernel->sendRequestThroughRouter(object(Request))in Kernel.php line 116
at Kernel->handle(object(Request))in index.php line 58

Additional context

• Is this a fresh install or an upgrade? Fresh Install
• What OS and web server you're running Snipe-IT on | Win10 - Xampp v3.2.4
• What method you used to install Snipe-IT (install.sh, manual installation, docker, etc) Manual
• Include what you've done so far in the installation, and if you got any error messages along the way.
• Indicate whether or not you've manually edited any data directly in the database | No

Add any other context about the problem here.

Please do not post an issue without answering the related questions above. If you have opened a different issue and already answered these questions, answer them again, once for every ticket. It will be next to impossible for us to help you.

[f-fritz]

I guess you have not changed the email settings in the .env file (which are marked as required).
When pressing the backup button the server starts the backup process and tries to send an email afterwards using the mail account configured in the .env file. The default is some example.com placeholder. As the placeholder is no real / valid account the process fails. Leading to the "something went wrong" page. Which means: Creating the backup archive may have been successful - but contacting the email server / sending the email and thus finishing the process failed.

[goaddbot]

Hi @f-fritz ,

Thanks for the headsup however after configuring SMTP setting on env file i found this error.

Error: Backup failed because The dump process failed with exitcode 1 : General error : The system cannot find the path specified. . #0 C:\xampp\htdocs\snipeit\vendor\spatie\db-dumper\src\DbDumper.php(246): Spatie\DbDumper\Exceptions\DumpFailed::processDidNotEndSuccessfully(Object(Symfony\Component\Process\Process)) #1 C:\xampp\htdocs\snipeit\vendor\spatie\db-dumper\src\Databases\MySql.php(148): Spatie\DbDumper\DbDumper->checkIfDumpWasSuccessFul(Object(Symfony\Component\Process\Process), 'C:\xampp\htdocs

[goaddbot]

my settings.

MAIL_DRIVER=smtp
MAIL_HOST=smtp.gmail.com
MAIL_PORT=587
MAIL_USERNAME=myemail@gmail.com [less-secure app enabled]
MAIL_PASSWORD=password
MAIL_ENCRYPTION=tls
MAIL_FROM_ADDR=snipeit@mydomain.com
MAIL_FROM_NAME='Snipe-IT'
MAIL_REPLYTO_ADDR=snipeit@mydomain.com
MAIL_REPLYTO_NAME='Snipe-IT'
MAIL_BACKUP_NOTIFICATION_ADDRESS=snipeit@mydomain.com

[goaddbot]

I am able to receive test email tho, but cant backup due to the error above.

[goaddbot]

Hello, I manage to solve the issue.
DB_DUMP_PATH='/usr/bin'
i change it to
DB_DUMP_PATH='C:\xampp\mysql\bin'

[stale]

Is this still relevant? We haven't heard from anyone in a bit. If so, please comment with any updates or additional detail.
This issue has been automatically marked as stale because it has not had recent activity. It will be closed if no further activity occurs. Don't take it personally, we just need to keep a handle on things. Thank you for your contributions!

[stale]

This issue has been automatically closed because it has not had recent activity. If you believe this is still an issue, please confirm that this issue is still happening in the most recent version of Snipe-IT and reply to this thread to re-open it.