User Can not Log in

[wyman10]

A dataverse user has noted that they can not log in using their CCID.

Checking into the issue I noticed that they have three active accounts all of which are based on their ualberta email and CCID username.

Username jie13
Full Name Jie Wang
E-Mail jie13@ualberta.ca

I checked the dataverse email account to see if they had tried to register as a guest (when people do this I email them directing them to use their CCID), however, they have not tried to register a guest account.

[piyapongch]

I will start to work on this issue.

[piyapongch]

I have checked the data. There are more than one duplicate usernames. Some of them have different email addresses. I think it might happen when we have launched and had a training class. The earlier version did not have CCID login feature and might have had bug that allowed user to register with same username and email address.

Here are the duplicate usernames:
Ali,Shiri
Robyn,Stobbs
Bettina,Berendt
Jie,Wang

[piyapongch]

Larry:

I have found that the user jie13 is also has the same CCID, jie13. I have tested on the test server, hibernian and tried to create a new account using username jie13. The application returned back with error message, username already taken.

I think we can fix the problem by rename the usernames to jie13_1, jie13_2 and jie13_3 and deactivate them. The user should be able to login again using CCID. What do you think?

[wyman10]

This sounds good to me!

On Thu, Sep 10, 2015 at 12:54 PM, Piyapong Charoenwattana <
notifications@github.com> wrote:

Larry:

I have found that the user jie13 is also has the same CCID, jie13. I have
tested on the test server, hibernian and tried to create a new account
using username jie13. The application returned back with error message,
username already taken.

I think we can fix the problem by rename the usernames to jie13_1, jie13_2
and jie13_3 and deactivate them. The user should be able to login again
using CCID. What do you think?

—
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#32 (comment).

[piyapongch]

I will work with Henry this afternoon. I will not delete any user data. They will be changed to other unique usernames and deactivated. We can recover them back if needed.

[piyapongch]

Henry is busy today. We will do it tomorrow morning after standup meeting.

[wyman10]

ok sounds good

On Thu, Sep 10, 2015 at 2:27 PM, Piyapong Charoenwattana <
notifications@github.com> wrote:

Henry is busy today. We will do it tomorrow morning after standup meeting.

—
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#32 (comment).

[piyapongch]

I have renamed the duplicate usernames, jie13 to jie13_1, jie13_2 and jie13_3 and deactivated them.

I have seen a new username, jie13 was created when user has logged in using CCID. This should be working as expected.

[wyman10]

The jie13 user confirmed that they can now log in.

However, I got an email tonight from a user sulz (an HSS Librarian) saying
they could not log in. Checking the permissions user list they also have
two accounts under the same username - yet they were not on the duplicate
username list you sent me last week?

So somehow a second username was created (They told me they were using
dataverse fine during today and it was just in the last hour that they
could not log in.

This user does have a dataverse and a study so we have to be careful.

http://dx.doi.org/10.7939/DVN/10531

Larry

On Mon, Sep 14, 2015 at 11:29 AM, Piyapong Charoenwattana <
notifications@github.com> wrote:

I have renamed the duplicate usernames, jie13 to jie13_1, jie13_2 and
jie13_3 and deactivated them.

I have seen a new username, jie13 was created when user has logged in
using CCID. This should be working as expected.

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#32 (comment).

[piyapongch]

I will take a look at the problem tomorrow morning. Hopefully, the study associates with only one account. So, we can just rename the one that does not have study.

[piyapongch]

I have checked on the username sulz and rename the one that has id, 241 to sulz_1. The username does not have any study associate with it. I have also deactivated the username sulz_1.

The user should be able to login using ccid. Please let the user try again and let me know.

Thanks,

[wyman10]

He was able to login fine (case 2 of 2 closed)

On Tue, Sep 15, 2015 at 11:41 AM, Piyapong Charoenwattana <
notifications@github.com> wrote:

I have checked on the username sulz and rename the one that has id, 241 to
sulz_1. The username does not have any study associate with it. I have also
deactivated the username sulz_1.

The user should be able to login using ccid. Please let the user try again
and let me know.

Thanks,

—
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#32 (comment).