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www.google.com - The page is blank when accessed #131916

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webcompat-bot opened this issue Jan 8, 2024 · 7 comments
Open

www.google.com - The page is blank when accessed #131916

webcompat-bot opened this issue Jan 8, 2024 · 7 comments
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@denschub
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browser-firefox-mobile diagnosis-priority-p1 engine-gecko The browser uses the Gecko rendering engine priority-normal severity-critical The site or core functionality is unusable, or you would probably open another browser to use it. trend-pageload OKR Label - page does not load (blank page, error messages received, stuck in a loading state/loop)
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needsdiagnosis

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@webcompat-bot
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webcompat-bot commented Jan 8, 2024 •
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URL: https://www.google.com/

Browser / Version: Firefox Mobile 121.0
Operating System: Android 13
Tested Another Browser: Yes Other

Problem type: Site is not usable
Description: Page not loading correctly
Steps to Reproduce:
The page is blank. The page is blank the page is blank.

View the screenshot Screenshot
Browser Configuration
  • gfx.webrender.all: false
  • gfx.webrender.blob-images: true
  • gfx.webrender.enabled: false
  • buildID: 20231230165955
  • channel: release
  • hasTouchScreen: true
  • mixed active content blocked: false
  • mixed passive content blocked: false
  • tracking content blocked: false

View console log messages

From webcompat.com with ❤️
@webcompat-bot webcompat-bot added the action-needsmoderation The moderation has not yet been completed label Jan 8, 2024
@webcompat-bot webcompat-bot added this to the needstriage milestone Jan 8, 2024
@webcompat-bot webcompat-bot added the browser-fixme This requires manual assignment for the browser name label Jan 8, 2024
@webcompat-bot webcompat-bot changed the title In the moderation queue. www.google.com - site is not usable Jan 9, 2024
@webcompat-bot webcompat-bot added priority-critical browser-focus-geckoview engine-gecko The browser uses the Gecko rendering engine and removed browser-fixme This requires manual assignment for the browser name action-needsmoderation The moderation has not yet been completed labels Jan 9, 2024
@sv-calin
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sv-calin commented Jan 9, 2024 •
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Thank you for reporting this issue, I was able to reproduce it.

image

image

Tested on:
• Browser / Version: Firefox Nightly 123.0a1-20240108213208 / Firefox Release 121.0.1-20231230165955 / Chrome 120.0.6099.43
• Operating System: OnePlus 6 A6000 (Android 11) - 1080 x 2280 pixels, 19:9 ratio (~402 ppi pixel density)

Notes:

  1. Reproducible on both Firefox Release and Nightly
  2. Disabling the ETP makes the cookie banner appear but accepting it doesn't result in the page showing, it is still blank
  3. Not reproducible on Chrome

Moving to Needsdiagnosis.

[qa_02/2024]

@sv-calin sv-calin added browser-firefox-mobile priority-normal severity-critical The site or core functionality is unusable, or you would probably open another browser to use it. trend-pageload OKR Label - page does not load (blank page, error messages received, stuck in a loading state/loop) and removed priority-critical browser-focus-geckoview labels Jan 9, 2024
@sv-calin sv-calin changed the title www.google.com - site is not usable www.google.com - The page is blank when accessed Jan 9, 2024
@sv-calin sv-calin modified the milestones: needstriage, needsdiagnosis Jan 9, 2024
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@denschub
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denschub commented Jan 9, 2024

We're investigating.

@denschub denschub self-assigned this Jan 9, 2024
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@denschub
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denschub commented Jan 9, 2024

This is entirely server-side UA sniffing going wrong. You get an empty HTML doc, only a doctype, with a Firefox Android UA. You can reproduce this with curl,

$ curl -H "User-Agent: Mozilla/5.0 (Android 10; Mobile; rv:123.0) Gecko/123.0 Firefox/123.0" https://www.google.com
<!DOCTYPE html>%

and it seems that this affects all UA strings with versions >= 65. <=64 work.

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@robertsdotpm

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denschub commented Jan 9, 2024

Since this has now been posted to HN, I'll be locking this thread. This bugtracker is a work place, not a discussion forum.

@webcompat webcompat locked and limited conversation to collaborators Jan 9, 2024
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@denschub
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denschub commented Jan 9, 2024

Cross-referencing the matching Bugzilla bug: https://bugzilla.mozilla.org/show_bug.cgi?id=1873601

We have a patch ready to deploy in a dot-release if needed, but from what it currently looks like, this hopefully won't be needed. We'll share updates here and on Bugzilla when we have something to share.

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@denschub denschub mentioned this issue Jan 9, 2024
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@denschub
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denschub commented Jan 9, 2024

Since my last message, Google has been rolling out a fix. We've observed the progress over the last hours, and it seems like this issue is fixed for the vast majority of users. I'll go ahead and close this bug as fixed.

I'll also unlock this issue in case there's still a large group of people who still experience blank-page issues on Google Search that can be fixed with a UA spoof. Although, instead of commenting here, I strongly suggest filing a new bug for this, because that's more likely to get picked up by our triage process, as opposed to just sending me a notification that I might see eventually.

@webcompat webcompat unlocked this conversation Jan 9, 2024
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Labels
browser-firefox-mobile diagnosis-priority-p1 engine-gecko The browser uses the Gecko rendering engine priority-normal severity-critical The site or core functionality is unusable, or you would probably open another browser to use it. trend-pageload OKR Label - page does not load (blank page, error messages received, stuck in a loading state/loop)
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@denschub @robertsdotpm @webcompat-bot @sv-calin