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www.instagram.com - Unable to open Instagram app using "Use the App" button #74258

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mr-yad opened this issue May 18, 2021 · 2 comments
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browser-fenix engine-gecko The browser uses the Gecko rendering engine priority-critical priority-normal severity-critical The site or core functionality is unusable, or you would probably open another browser to use it.
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@mr-yad
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mr-yad commented May 18, 2021

URL: https://www.instagram.com/accounts/login/

Browser / Version: Firefox Mobile 90.0
Operating System: Android 11
Tested Another Browser: Yes Chrome

Problem type: Something else
Description: Open In App not opening in app
Steps to Reproduce:
Website is an Instagram account, so I'm trying to use the Open In App feature to open it in the Instagram app. However, themenu option only gives me the options to reopen it in the same browser, regular Firefox or Chrome.

View the screenshot Screenshot
Browser Configuration
  • gfx.webrender.all: false
  • gfx.webrender.blob-images: true
  • gfx.webrender.enabled: false
  • image.mem.shared: true
  • buildID: 20210516091748
  • channel: nightly
  • hasTouchScreen: true
  • mixed active content blocked: false
  • mixed passive content blocked: false
  • tracking content blocked: false

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From webcompat.com with ❤️

@webcompat-bot webcompat-bot added this to the needstriage milestone May 18, 2021
@webcompat-bot webcompat-bot added browser-fenix engine-gecko The browser uses the Gecko rendering engine priority-critical labels May 18, 2021
@softvision-oana-arbuzov
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Thanks for the report, I was able to reproduce the issue. After signing into my account, tapping right side top bar button, redirects to "Messages" page displaying a popup to open then in the app. Tapping "Use the App" does not redirect to the Instagram app (which is installed on the device). Also "Open links in apps" options is enabled in "Settings".
OpenInAppBroken

Note: The issue is not reproducible on Chrome.

Tested with:
Browser / Version: Firefox Nightly 90.0a1 (🦎 90.0a1-20210520095745)
Operating System: Google Pixel 5 (Android 11) - 1080 x 2340 pixels, 19.5:9 ratio (~432 ppi density)

Moving to Needsdiagnosis for further investigation.

@softvision-oana-arbuzov softvision-oana-arbuzov changed the title www.instagram.com - see bug description www.instagram.com - Unable to open Instagram app using "Use the App" button May 21, 2021
@softvision-oana-arbuzov softvision-oana-arbuzov added priority-normal severity-critical The site or core functionality is unusable, or you would probably open another browser to use it. labels May 21, 2021
@karlcow karlcow assigned karlcow and unassigned wisniewskit Mar 11, 2022
@karlcow
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karlcow commented Mar 22, 2022

The work is tracked in this project and this is related to mozilla-mobile/fenix#3177

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Labels
browser-fenix engine-gecko The browser uses the Gecko rendering engine priority-critical priority-normal severity-critical The site or core functionality is unusable, or you would probably open another browser to use it.
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