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Account password reset on Windows Edge #250

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HYDETS38 opened this issue Jan 24, 2023 · 15 comments
Closed

Account password reset on Windows Edge #250

HYDETS38 opened this issue Jan 24, 2023 · 15 comments
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@RamyAlshurafa @yalla-coop-sla @cyberteenie
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bug Something isn't working client-input-required sla

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@HYDETS38
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Priority-2 (Important e.g. Staff cannot access correct information or data / Users cannot add a spend activity)

When requesting a password reset, there is no email being sent. At this time there have been 10+ requests sent.
relevant link https://col-helper.co.uk/forget-password

Unfortunately as the accounts have been changed during transfer from Maggie, it is necessary to change logins. Unfortunately this is not possible without the links.

Team - do not edit
@thejoefriel
@HYDETS38 HYDETS38 added the bug Something isn't working label Jan 24, 2023
@cyberteenie
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Hi @HYDETS38 - we will look into this ASAP! We will keep you updated!

@HYDETS38
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HYDETS38 commented Feb 9, 2023

Update.
Emails received at the moment with the intended link to reset the password, contain a text string in blue font, which is supposed to be a link, but it's just text. Manually copy-paste sends me to the main CoL landing page, not to the login one.
So at the moment I can't access our account.

@cyberteenie
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@HYDETS38 Thanks for the update, we will look into this asap.

@thejoefriel thejoefriel changed the title Account password reset Account password reset on Windows Edge Feb 9, 2023
@thejoefriel
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UPDATE
The issue is only on Windows Edge. What happens is when you click the link it seems to redirect you to the home page. Tomi agrees this is lower priority right now, so something to look at later

@HYDETS38
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Update. Emails received at the moment with the intended link to reset the password, contain a text string in blue font, which is supposed to be a link, but it's just text. Manually copy-paste sends me to the main CoL landing page, not to the login one. So at the moment I can't access our account.

FOLLOW-UP on this specific aspect of the issue
See message received

From: Corrinne Askaroff Corrinne.Askaroff@housing21.org.uk
Sent: Tuesday, July 18, 2023 4:15 PM
To: Tomi Stan tomi.stan@hyde-housing.co.uk
Subject: RE: Digital UC Helper App

This message originated from outside your organization.
Hi Tomi,
Hope you’re well.
I’ve managed to access the Cost of Living tool and start to customize, but the UC version still isn’t working and remains the blank screen when the link is clicked.
Can you please advise??

Many thanks,
Corrinne Askaroff
Helping Hands Co-Ordinator / Tenancy Super Guru
Strategic Operations Team

Contact: you can find me on MS Teams
Internal Extension: 21151
Direct Dial: 0300 790 1151

@Katie-Hyde
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still an issue please escalate
I’m using Google Chrome- and yes, its just that when I click ‘forgot password’ and enter either of my email addresses, it doesn’t send an email. Have checked both my inboxes and junk folders just now, and still no password reset.

@cyberteenie
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@Katie-Hyde @HYDETS38 - we are looking into this and I have escalated this to high priority! Will keep you updated.

@Katie-Hyde
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Can i have an update on this bug please as i have new organisations signing up that can't access. We are also launching a big marketing push in October so needs to be fixed and tested prior

@RamyAlshurafa
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Hi @Katie-Hyde
The issue with email being not clicked should be fixed now,
and also tested the reset password functionality and it works,

for this organisation having troubles:

  • whats the email address they use?
  • are they not getting a reset password or its another issue?

@cyberteenie
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Hi @Katie-Hyde - just bumping Ramy's question above.

@cyberteenie
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Hi @Katie-Hyde - just wanted to double check as it seemed from our call that this issue is now solved for you. Have I understood that correct?

@RamyAlshurafa did the fix you do also work for Windows Edge?

@Katie-Hyde
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Katie-Hyde commented Aug 29, 2023 via email

@RamyAlshurafa
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Hey @Katie-Hyde and thanks for reporting,
what is the email address they are trying to reset the password for?

@cyberteenie
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Hi @Katie-Hyde - just bumping Ramy's question above:

what is the email address they are trying to reset the password for?

Also just wondering if this is a dupliate of this? yalla-coop/universal-credit-support#291

@cyberteenie
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@Katie-Hyde - closing this issue for now, but please feel free to reopen if there are any other issues. Thanks!

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@RamyAlshurafa RamyAlshurafa

@yalla-coop-sla yalla-coop-sla

@cyberteenie cyberteenie

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@thejoefriel @RamyAlshurafa @cemalokten @Katie-Hyde @yalla-coop-sla @cyberteenie @HYDETS38