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Bug - Javascript error in customer TicketZoom #560
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@afleury88 I can reproduce the error in the JavaScript console. I'm wondering about the login screen in the iframe. Is there anything non-default with the Znuny installation or the browser? |
Hello, |
@afleury88 Any change to bypass the WAF to see if this might causing the issue? |
@rkaldung I just tried without passing through the WAF (direct between my computer and the web server) and there is the same issue. |
hi @afleury88 your FQDN and your HTTPType don't match/match the called ones. see SysConfig -> HttpType and SysConfig -> FQDN |
hello @iali9906 The httptype was already set to https and after correcting the fqdn it didn't change anything about my issue :/ |
Hello everyone, I just found what was the "config setting" which was getting me in trouble. PS : my web server is configured to prevent those things but it seems that ZNUNY is not willing to let it be. Any idea how I could correct this ? Thanks for your help :) |
For the SessionCookie, Did you changed the ScriptAlias value? If you changed that, make sure also change it at |
Hello @mo-azfar, Actually I changed the ScriptAlias value at Thanks everyone for your time and your help. |
Glad to hear that. However i would not close the issue yet as the JS error still there in console log event though didn't impact customer user experience (at least) |
I can confirm that this reported javascript error Internal issue: 905 |
Fixed with the release of Znuny 7.1.1 |
Environment
Expected behavior
The customer user should be able to see the full article written by an agent.
Actual behavior
In place of the detailed article there is a javascript error (I put the sreenshots to better understanding)
How to reproduce
Steps to reproduce the behavior:
Additional information
Using the firefox console I saw an error about the Iframe, saying it is undefined (you can see that on the second screenshot).
I didn't touch these files, I only modified the Config.pm
I hope I gave enough informations. If not tell me and I will do my possible to give you the informations needed.
Thank you for your time :)
Screenshots
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