Surge 0.3.2

• Contact address for questions, private bug reports and commercial support: info@itsmplugins.com (Settings page and README).

Install

Extract surge-0.3.2.tgz into glpi/plugins/, then Setup → Plugins → Surge → Install / Enable
(console: glpi:plugin:install surge on GLPI 11, plugin:install surge on GLPI 12).

Try it with Docker

docker pull ghcr.io/codebypinar/glpi-surge:0.3.2-glpi11   # or 0.3.2-glpi12

See the README for a ready-to-run docker compose setup.

Surge 0.2.0

Everything from the 0.1 roadmap.

• Notices for end users: publish a short agent-written text from a surge page. It is shown at the top of the
  self-service portal for users of the surge's entities, can be dismissed for the session, and turns into "Resolved"
  for a configurable time. Ticket details are never exposed. Optional display for central-interface users too.
• Statistics page: surges, tickets absorbed, median time to detect / resolve, handled-as-incident and dismissed
  rates, surges per week, top categories and locations (30 / 90 / 180 / 365 days).
• On-call rota (days, hours, overnight slots) and e-mail on detection to fixed users / groups and to whoever
  is on call, through GLPI's notification queue.
• Semantic similarity (optional, off by default): OpenAI-compatible /v1/embeddings endpoint you host (Ollama,
  llama.cpp, LocalAI…), cached vectors, blended with TF-IDF by a configurable weight. Falls back to TF-IDF when
  the endpoint is down. The API key is stored encrypted.
• Languages: French, German, Spanish and Portuguese (Brazil) user interface; stop words and diacritic folding for
  French, German, Spanish, Portuguese and Italian (plus English and Turkish).
• plugin.xml descriptor and logo for the GLPI plugin catalogue.
• Settings: unticked boxes are saved reliably; secrets are never shown back.

Install

Extract surge-0.2.0.tgz into glpi/plugins/, then Setup → Plugins → Surge → Install / Enable
(console: glpi:plugin:install surge on GLPI 11, plugin:install surge on GLPI 12).

Try it with Docker

docker pull ghcr.io/codebypinar/glpi-surge:0.2.0-glpi11   # or 0.2.0-glpi12

See the README for a ready-to-run docker compose setup.

Surge 0.1.0

First release.

• Real-time detection of bursts of similar tickets: on ticket creation and every 5 minutes (automatic action surgeDetect).
• Detection rules: time window, minimum count, same category / location, text similarity threshold, ticket type,
  categories, entity; "Save and test" dry run on current tickets.
• Text similarity without external services: normalisation with diacritic folding (Turkish, Latin), stop words,
  6-character prefix stemming, TF-IDF against the latest 1000 tickets, cosine similarity, single-linkage clustering.
• Surge page: tickets with similarity, arrival chart, common words; acknowledge, dismiss / reopen, remove a ticket.
• Major incident handling: master ticket with all members linked as children (late tickets linked automatically), problem
  with all members linked, public follow-up to all open tickets, solve all; solving the master solves every member.
• Banner on tickets that belong to a surge.
• Webhook (generic JSON, Slack, Microsoft Teams) on detection, master ticket and resolution.
• Rights: see, handle, configure. English and Turkish. GLPI 11 and 12.

Install

Extract surge-0.1.0.tgz into glpi/plugins/, then Setup → Plugins → Surge → Install / Enable
(console: glpi:plugin:install surge on GLPI 11, plugin:install surge on GLPI 12).

Try it with Docker

docker pull ghcr.io/codebypinar/glpi-surge:0.1.0-glpi11   # or 0.1.0-glpi12

See the README for a ready-to-run docker compose setup.