Surge 0.1.0

First release.

• Real-time detection of bursts of similar tickets: on ticket creation and every 5 minutes (automatic action surgeDetect).
• Detection rules: time window, minimum count, same category / location, text similarity threshold, ticket type,
  categories, entity; "Save and test" dry run on current tickets.
• Text similarity without external services: normalisation with diacritic folding (Turkish, Latin), stop words,
  6-character prefix stemming, TF-IDF against the latest 1000 tickets, cosine similarity, single-linkage clustering.
• Surge page: tickets with similarity, arrival chart, common words; acknowledge, dismiss / reopen, remove a ticket.
• Major incident handling: master ticket with all members linked as children (late tickets linked automatically), problem
  with all members linked, public follow-up to all open tickets, solve all; solving the master solves every member.
• Banner on tickets that belong to a surge.
• Webhook (generic JSON, Slack, Microsoft Teams) on detection, master ticket and resolution.
• Rights: see, handle, configure. English and Turkish. GLPI 11 and 12.

Install

Extract surge-0.1.0.tgz into glpi/plugins/, then Setup → Plugins → Surge → Install / Enable
(console: glpi:plugin:install surge on GLPI 11, plugin:install surge on GLPI 12).

Try it with Docker

docker pull ghcr.io/codebypinar/glpi-surge:0.1.0-glpi11   # or 0.1.0-glpi12

See the README for a ready-to-run docker compose setup.