[PD] Identify approaches to resolve conflicts

[kfklein15]

Coursework content

Consider the following types of conflict and choose one.

• A technical disagreement about how to write the code for a well-understood task.
• The manager wants you to work faster but with a smaller team by rushing.
• A competitive and ambitious person wants you to look bad so they can get a promotion instead.

Sort the following list of approaches or questions into priority and usefulness. Add your own strategies to this list.

• Don’t let your emotions control you.
• Paraphrase what the other person said, confirming your understanding and showing empathy.
• Each conflict is an opportunity.
• Find out what facts the other person knows.
• What do they want? Relatively few people have hidden agendas.
• What do you want? Assert your points clearly without being too shy.
• What is their general attitude and approach?
• What possible solutions to this conflict might exist?
• Agree on part of the solution if you can’t agree on all of it.
• Build a network of people to support your resilience and perhaps mediate the conflict.
• Communicate clearly before there is a conflict.
• Be assertive enough to make your point.
• Escalate the topic to someone more senior to arbitrate.
• Keep away from the other person and find your own solution without them.
• … add your own strategies.

Estimated time in hours

0.5

What is the purpose of this assignment?

Reflecting on your learning of last week's class about resolving conflict

How to submit

• Add your final order on a comment on this issue

Anything else?