SwanDesk 2610.27.1

This release updates the database automatically the first time it starts.

• Security: A signed-in customer could send a specially crafted new-ticket
  request that named someone else as the requester, or set the assignee,
  category or SLA. SwanDesk now ignores those fields when a customer opens a
  ticket. Update is recommended for every installation.
• New: Role permissions. A new Settings > Permissions tab lets
  administrators choose what Reps and Managers can do: see tickets from every
  department, delete tickets, edit knowledge base articles, manage canned
  responses, edit the Change Log, edit tasks and assets, see software license
  keys, edit vendors, open contracts and the budget, retry failed email, and
  more. Each role starts with exactly the access it had before, and Reset to
  defaults puts it back. Buttons a person isn't allowed to use are hidden, and
  a Rep without task editing sees a read-only view of each task. Settings,
  users, security, API keys and other administrator tools stay admin-only.
  Edition limits still apply: a permission never unlocks a feature your edition
  doesn't include.
• New: Maintenance windows and staff notices in the Change Log
  (Professional and Enterprise). A change can now carry a maintenance window:
  start and end time, a short summary, the expected impact, and the office it
  affects. SwanDesk emails your staff about it, modelled on the maintenance
  notices internet providers send: an announcement when you save with
  Email the announcement now ticked (off by default, because most
  maintenance doesn't affect anyone); reminders a set number of days before
  the start (default 7 and 1) at a set time of day (default 3:00 PM), plus a
  final reminder the day before, never more than one a day; a
  Rescheduled notice when you move an announced window; and Completed
  and Cancelled notices from the new buttons on the change, sent only if
  staff were told about it in the first place. For unplanned outages, the
  Emergency box sends the notice the moment you save, allows a start in the
  past and an open end ("Until resolved"), and the Completed notice shows when
  service was restored.
• New: Maintenance notices go To the help desk address with your
  recipients (usually an all-staff distribution group) in Bcc, so a
  "Reply All" reaches only the help desk, and a reply becomes an ordinary
  ticket with a note pointing to the change. Times show your server's time zone
  (PST/PDT, EST/EDT, ...). The email never includes the change's description,
  reason or rollback plan, contains no links, and says so. If SwanDesk is not
  running when a reminder is due, that reminder is skipped rather than sent
  late. The Change Log list and timeline now show each change's window and
  status (Scheduled, In progress, Completed, Cancelled). Defaults live in
  Settings > Change Log; the wording can be edited as the "Maintenance
  notice" email template (Enterprise).
• Fixed: Saving the password-reminder template (or any template whose event
  isn't a ticket event) in the email template editor silently changed its event
  to "Ticket Updated". The editor now keeps every template's event.
• Note: If you customised any page under Settings > Templates (for
  example the Change Log, knowledge base, asset, software or ticket pages), the
  saved copy predates these features. Settings > Permissions lists any such
  page with a Use built-in page button.