Autofill from Recent Request (#2206)

Author: Maheshkh9738

Client-Side Components/Catalog Client Script/Autofilling the request details from previous request/Auto fill script include.JS

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+var GetRecentRequestValues = Class.create();
+GetRecentRequestValues.prototype = Object.extendsObject(AbstractAjaxProcessor, {
+  getValues: function() {
+    var userID = this.getParameter('sysparm_user');
+    var itemID = this.getParameter('sysparm_item');
+    var result = { found: false, values: {} };
+
+    var gr = new GlideRecord('sc_req_item');
+    gr.addQuery('requested_for', userID);
+    gr.addQuery('cat_item', itemID);
+    gr.orderByDesc('sys_created_on');
+    gr.setLimit(1);
+    gr.query();
+
+    if (gr.next()) {
+      result.found = true;
+
+     
+      var vars = gr.variables;
+      result.values = {
+        'requested_for': vars.requested_for + '',
+        'location': vars.location + '',
+        'department': vars.department + ''
+      };
+    }
+
+    return JSON.stringify(result);
+  }
+});
+

Client-Side Components/Catalog Client Script/Autofilling the request details from previous request/Client script Autofill.js

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+function onLoad() {
+  var user = g_user.userID;
+  var itemID = g_form.getUniqueValue();
+
+  var ga = new GlideAjax('GetRecentRequestValues');
+  ga.addParam('sysparm_name', 'getValues');
+  ga.addParam('sysparm_user', user);
+  ga.addParam('sysparm_item', itemID);
+  ga.getXMLAnswer(function(response) {
+    var data = JSON.parse(response);
+    if (data && data.found) {
+      var confirmFill = confirm("We found a similar request. Do you want to autofill fields?");
+      if (confirmFill) {
+        for (var field in data.values) {
+          if (g_form.getControl(field)) {
+            g_form.setValue(field, data.values[field]);
+            console.log("Set " + field + " to " + data.values[field]);
+          } else {
+            console.log("Field not found: " + field);
+          }
+        }
+      }
+    } else {
+      console.log("No previous request found.");
+    }
+  });
+}

Client-Side Components/Catalog Client Script/Autofilling the request details from previous request/Readme.md

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+Recent Request Autofill for ServiceNow Catalog.it automatically offers to fill in fields based on the user's most recent similar request.
+ Features
+- Detects previous requests for the same catalog item
+- Prompts user to reuse values from their last submission
+- Autofills fields like location, department, and justification
+
+<img width="878" height="395" alt="image" src="https://github.com/user-attachments/assets/33ceabf5-2bbc-43e3-8792-f1f9a99699d2" />
+
+
+